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Edinburgh Airport Parking Reviews

4.4 Rating 70,897 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 27th April 2024

Leszek Wiecaszek

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre-booked and paid. Arrived and stayed within booked times and dates. Got to the gate and it said I owed £100 extra. Had to call over intercom, which took ages to answer before finally being let out without any additional fee. Disappointing experience.”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Very hard to find a space and very expensive for 3 days stay.”

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 1 month ago

“failed to recognise that the ticket was pre-paid and demanded £120 payment - sorted out by remote operator. Eventually.”

Posted 1 month ago

Hi there, Thanks for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Didn’t recognise my car registration so had to wait ages for call to go through”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“This was the fourth time using the prepayment for the parking and the fourth time when I went to leave the machine wanted me to pay over £100 to leave. I had to make contact using the intercom and wait to be let out. Seems pointless prepaying and feels like if you were tired after a long trip you might pay this charge if you were not thinking clearly. The actual parking is very good which is why I continue to use it and the prepayment price Is fairly reasonable.”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Arrived on a very cold morning and whole area was like a skating rink, no grit. Always difficult parking a larger vehicle. Drove around twice trying to find exit. There are building works going on and old exit signs not covered up. Eventually followed someone else.”

Posted 1 month ago

Thank you for your review. We work with a number of teams across campus to ensure that our car parks are gritted when required. We will pass your feedback on to them. Kind regards, Customer Support Team

Posted 1 month ago

“Road works at the entrance upon arrival and when exiting a week later was told I was due £190 had to call assistance to get out as I had already pre -paid”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Absolutely extortionate prices. 2 days parking £80. When we went to exit the car park the ticket machine told us we owed £170. How many tourists have fallen for this? It’s enough to put you off flying from Edinburgh.”

Posted 1 month ago

“It’s very expensive and spaces are quite small.”

Posted 1 month ago

“Car park was undergoing surfacing works. Poor traffic management in place. Sections of road to be surfaced had large steps and ramps with no warning signage. Exit was demarcated into lanes with barriers yet unclear what route you were supposed to take so presented a safety risk. On a separate issue, poor directional signage within the car park indicating where the pedestrian routes are to take you to the terminal.”

Posted 1 month ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

“Horrendous trying to find entrance for parking, very poorly signposted, once I got to car park everything was fine”

Posted 1 month ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

“Not a brilliant experience. Number plate recognition did not get my registration correct resulting in being asked for £180 on exiting the car park. Pressed the assistance button to be connected to someone who was less than pleasant, although did resolve the issue, would have been nice to at least have been spoken to in a polite manner. Will be parking elsewhere in the future!”

Posted 1 month ago

Thank you for your review. I will feed this back with our car parking team to be dealt with internally. I hope any future travel is on a more positive note. Kind regards, Customer Support Team

Posted 1 month ago

“Half the car park under construction, very very poor signage in relation to this, as currently the exit route is closed, you need to break the one way system to return the way you entered.”

Posted 1 month ago

Thank you for your review. Parts of the Long Stay car park are currently closed due to improvement works. These are expected to be completed in the coming weeks. We're sorry for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 month ago

“Expensive and poorly signed. Pedestrian access to terminal inconvenient.”

Posted 1 month ago

Thank you for your review. Our pricing is dynamic and can change due to factors such as lead time and occupancy however our pricing is competitive when compared to near-by 3rd party providers. We are currently working on improvements works in our Mid and Long stay car parks and this will include improvements to signage. Kind regards, Customer Support Team

Posted 1 month ago

“Easy access and good to see the work they have done on repainting the lines for the parking bays, but when you walk from the long-stay to the terminal, where the gate is from the long-stay to the mid-term has never been fixed.....as soon as there is any rain, you have to walk & trail you luggage through a massive puddle”

Posted 1 month ago

Thank you for your review. I am glad that you have noticed an improvement in our Long Stay car park after recent works. I will raise your feedback regarding the walking route with the relevant team. Kind regards, Customer Support Team

Posted 1 month ago

“pot holes on arrival atrocious - and unavoidable. springs and wheel damaged on arrival. Not a great start. Won't be back.”

Posted 1 month ago

Thank you for your review. The approach road is the responsibility of Edinburgh City Council however I will raise your feedback with our surface access team to make them aware of this. Kind regards, Customer Support Team

Posted 1 month ago

“Punititve over small mistakes! Returned from Portugal late last night on Jet2. At the barrier we found that I had misbooked the return date by two days (short). We are loyal customers from Fife who have used the Multi-Story for more than ten years and have been very satisfied. We were charged extra more than twice the cost of the original week's booking (£150). I understand that you have your T&Cs, but do you not have some compassionate rate for such inadvertent, one time, mistakes? We were not trying to cheat Edinburgh Airport--far from it!”

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Thanks Customer Support Team

Posted 1 month ago

“Automatic number plate recognition did not work at barrier - had to call supervisor”

Posted 1 month ago

Thank you for your review. It sounds as your car registration number plate was not recognised upon entry and I am pleased to hear that a member of staff was able to help you upon exiting. Kind regards, Customer Support Team

Posted 1 month ago

“Booked online and parked fine but when I picked up my car and tire to leave the barriers weren't working. There was no number plate recognition working and I had no ticket as I had pre-booked. Had a long and frustrating wait for the barrier to wait as I (and many other cars) had to rely on the customer services guy to open the barriers for each car.”

Posted 1 month ago

Thank you for your review. I am sorry you found it difficult to leave the car park, and I am glad that one of our car parking staff members were able to assist you. Kind regards, Customer Support Team

Posted 1 month ago

“I booked multi-storey parking in July 22.I then tried to change registration details in December.The site wouldn't accept the change,so I phoned and my new details were noted,and changed on the booking.On arrival the barrier did not recognise our new reg.On phoning the attendant could not find a record of our booking.I had the paper work with me,and was then let through and given a ticket for getting out.We found a disabled bay easily,and ticket worked for getting out again one week later”

Posted 2 months ago

Thank you for your review. It sounds although that your car registration has not updated on our system, I am glad to hear that our car parking team were able to assist you upon exiting the car park. Kind regards, Customer Support Team

Posted 1 month ago

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Edinburgh Airport Parking is rated 4.4 based on 70,897 reviews