“Car registration not recognised so delayed entry. Then (once again) lack of spaces. Eventually tracked one down when saw people returning to car but many cars left outside of proper spaces so appears oversubscribe. Then had to use intercom at end to avoid huge charge since registration was not recognised on arrival.”
“I fly from Edinburgh often and usually park at the 12min walk parking but the fast past was a similar price and only 1min walk from airport so thought I would give it a go. Because I’d never been I arrived 25mins early to navigate check in. I accidentally passed the entrance as it’s quite hidden meaning the only way out was to go through the drop off resulting in a £6.00 charge. I then found the entrance and had to ask where to park and how to use the key drop off ( both quite complicated). Getting keys back was quite straight forward; only because I had parked slightly early this also resulted in a £25:00 charge. I didn’t find this ‘fast park’ easy, fast or cost effective. I face it would put me off flying from Edinburgh”
“Ticketing system did not pick up car registration and was presented with a request for £180 charge on exit 🙁. It would be great if the system would pick up the car registration in line with prior booking.”
“Currently I am awaiting investigation into why I was charged on exit despite having prepaid
It is difficult to get in touch with airport parking to raise queries .
A form has to be filled in .There is no direct email or phone number”
“Barrier wouldn’t let me in to begin with and then eventually opened. After our weeks holiday we returned and put the ticket in the machine where it said we owed £265 even though I pre paid.”
“The parking itself was okay, but the spaces were extremely tight, making it difficult to get in and out of the car. What was enfuriating was being charged £180 for parking, only to find that trolleys weren't included, paying extra for one is completely unacceptable.
To make matters worse, the trolley machine wasn’t even working, so we had to carry four suitcases, with two young kids in tow. For the price paid, you’d expect a far more convenient and family friendly service.
Honestly, you'd be better off parking off site and taking a shuttle, it would be cheaper and drops you closer to the terminal.”
“Car had burst tyre when went to pick up Plus ticket wouldn’t work to let us exit the car park we had to contact service wouldn’t park in plane parking again”
“In principle this should be a good option for airport parking as you can walk to the terminal in just over 5 mins. Clearly this is fine if no rain, as only a small portion is covered (around taxi pick up). This is the first time I have used them in a long time as I prefer Secure Airparks, who provide a great service but this does require a bus to the terminal and since last Sept a short walk to the drop off /pick up bay. They also were £30 more expensive for this 2 week stay so decided to try the Long Stay Edinburgh Car Park. My main bug bear, albeit I should be covered by BA is this….if your flight is delayed more than 3 hours and especially if this means you go past midnight, you are charged at their std pricing. For 3-24 hrs this equates to £55 , more than 60% of the original amount. Secure Airparks is way more reasonable when this has happened to me on prior trips. Caveat Emptor with these guys, will not use them again for parking!”
“Not always easy to find a space and really needs a shuttle bus as it is difficult transporting heavy cases by foot. Price can be very high if you have to book near departure date. Needs more incentives/discounts for regular users.”
“Paid over £200 for parking for a week and turned up on time to collect car. Put ticket in machine and it said we had to pay £462 to get out. Tried again but same message while queue behind grew. Eventually pressed buzzer and man asked for reg no. and lifted barrier - no apology. The word sorry takes 2 seconds to say!!!”
“The drop off at the fastpark was great and the staff was helpful. However, the pick up went different. The key locker was great and easy to find but the car was parked so close to the next it was physically impossible to get in through the drivers side. You couldn’t open the door wide enough to even stick your foot in. After paying hundreds of pounds I’d expect to at least to be able to get into the car upon pick up.”
“Paid for multi storey at terminal,could not get passed second barrier kept flagging up wrong carpark,ended up parking in outside carpark,same thing when leaving car park,verifyed ticket at machine no problem,then when exiting carpark the same error came up saying I was in the wrong carpark,after speaking to some rather unpleasent employee on the intercom I finally got out.”
“Obviously had been overbooked. We had to drive round the full car park 3 times to try and find a space. Took nearly 30minutes before a space became available. Thankfully we were not in a rush otherwise could have caused major issues. Really not what you need when travelling to the airport. I book terminal parking for convenience however it would have been quicker booking elsewhere.”
“Normally you'd get 5 stars and a glowing report from me, as I use your service at fastpark each time I travel from Edinburgh. This time round my car was badly parked and I had to get in the passenger side and climb across, not ideal after getting off a tiring flight. I have the pictures to prove how the car was parked if you'd care to contact me directly.”
“The whole experience was very poor. When flying out, we arrived fairly early in the morning so the car park wasn’t too busy, but due to the frequency of the buses the whole bus filled up at stop 1 and we were unable to collect the crowds at stop 2. When we flew back there was a large queue waiting to return to the car park which would have filled at least 3 buses meaning at least an hour wait. We decided to walk down the road to the car park instead, as did several other passengers. It took around 20 minutes to walk, and in that time we did not see any bus to or from the car park. Very poor for the price, I would not recommend.”
