“We really struggled to find the MidStay parking as the Hilton Hotel was not as prominant as suggested.
The number plate recognition did not work on entering the car park.
On our return all was fine but barriers had been put up leaving walkways for pedestrians clear but, only half access across the road? Better signage would definitely helped.”
“I booked the open air Terminal Parking because it is convenient for the Terminal Building. But the directions on the website are wrong, involving an unnecessary loop around the car park. Also there were very few spaces available (only ones left were across the entrance road) and the road signing is poor. It took me 20 minutes to get parked. The multistorey is much better!”
“When we arrived to park the car on Sunday 25th May it was utter carnage, the queue was enormous because the parking spaces were full and cars had to be moved to allow cars in.So a whole row had to be moved so additional cars could enter. Surely you must have known the amount of cars that would be arriving and planned accordingly.”
“Upon arriving at the car park, I discovered that a non-electric vehicle had occupied a charging slot. Another lane was occupied by a car whose owner had not initiated a charge, effectively blocking the lanes and the free lane charge No 1 station did not work (it had been recognised that it had been out of action for several weeks. Consequently, three out of ten charging slots were unavailable. Fortunately, I managed to secure a nearby parking space, as the situation would have been significantly more challenging without this.
I contacted the contact number, but my efforts were futile. They were unaware of the presence of chargers at Edinburgh Airport and failed to provide any assistance. Furthermore, I was uncertain whether I would receive a refund for the deposit despite the charging station not functioning.
The lack of ownership and responsibility on the part of the airport authorities to provide customer support is evident. I spent thirty minutes attempting to resolve the issue, including searching for an alternative parking space. Fortunately, I had sufficient charge to last the week without the battery depleting. However, the challenges associated with EV charging at the airport are significant, as there is no contingency plan in place in case the charging station fails.
Additionally, none of the chargers clearly indicate that they are controlled by EVOLT rather than SWECO.”
“Straight forward enough to park and leave keys there was a guy there who was really helpful, however on collecting the car the space that was left to get in the car was suitable for a 6 year old child. If you pay for a space then you should at least be able to get in your car. Wouldnt use again”
“The parking was efficient once the carpark was reached: to get there signage was poor. Prices are apalling -the monopolies comission should be informed. Over 30 min and jumps to £30?! That is grossly unreasonable: To meet a flight -which may be delayed -and return to car park in 30 min is very difficult.
So I left feeling unreasonably conned and disgusted.”
“Well again the automatic number plate system on the midstay did not work so I needed to que for 10 minutes as each person had to discuss with the telecom guy to get in to park. Not what you want at 4am. More ques getting out although my ticket worked. No app for android despite what your ticket had said for the last 5 years”
“Huge que's going into the airport, unable to get into the ‘fast park’ had to split family up so that some of us could make the flight then husband only just made it! Due to not having anyone drive the cars to desired spaces when you book in advance!!”
“I have used this service once before, great initially experience and so thought would book again for recent trip.
Unfortunately, on the second time of using it (May 2025), we landed at 1am and went over to pick car up around 1:45am to find our car was not ready and was not ready for a further 50 or so minutes. Especially at that time in the morning, one just wants to jump in the car and get home. Very disappointing.
This is no reflection on the staff present, who were all doing their best in unfortunate circumstances.
Not what you pay £100 for.”
“I booked a couple of months before our trip, realised our return flight would be later so rearranged a later slot, paying a little extra. When we arrived the car parks are poorly signposted, and when we finally got to car park we found our booking (original one) was cancelled and couldn’t find new one. Ended up paying £140 on top of initial payment as we were now worried about getting tonight on time. Staff on the ground were very helpful but a very stressful and expensive experience.”
“Easy parking in plane parking with a short bus route. Just a shame about the pricing, £50 when I 1st looked but didn't know which vehicle registration so when I did book a week before it was almost triple the price for the same car park.
Also a friend booked the fast parking and was so slow and busy they almost missed their flight.”
“The signage is small and confusing especially when tired from driving for a while before arrival either very early morning or arriving in the middle of the night.”
“Traffic congestion from Airport slip road was gridlocked. It took us approx 1hour to reach the Fast Park Entrance Queue where we waited another 45 minutes to actually reach entrance barrier. A staff member spoke to us and kindly agreed for us to park in staff carpark and he assured us we would have easy access to our car on our return - which we did.”
“Unfortunately this was not a great experience. The parking was overbooked and long delays queuing into the car park unsure if we were going to make the flight in time.
On collection the car had been left unlocked and not switched off completely so the battery had gone flat. The team that helped us to recharge/ jump start were very helpful which was why I have given some stars.”
“Booked to stay in the fastpark, which it most certainly wasn't. On arrival after a 2.5 hour drive we had to sit in a line of traffic for 20+ mins to enter the fastpark. When eventually getting to the barrier we were told that the delay was becouse they had overbooked the fastpark and didnt have enough spaces! Was then told to just go and find any parking space, in any of the other parking areas. So the conveniance of what is described as ' it can be found right next to the airport terminal, less than a one-minute walk from the check-in desks', for our elderly parents was totally pointless as we ended up paying for a benefit we didnt recieve has had to park outside of the fastpark bays.”
“On arrival approximately midday on the 23rd may. The parking attendant manning the camera both was extremeley rude and even shouted at us after I miss understood his instructions on which lane to use. With 2 children in the back who got upset, it wasn't the best start to our holiday, Parking process for an electric car was, however, actually very good and simple to collect car with a fully charged car.”
“Very poor. I've used this service 5 times in the past 12 months, however this time I arrived slightly late due to my flight being delayed, to find that the keys to my car were not in the return box, neither were several of my flight compadres. I instead had to wait 20+ minutes for the staff to find and return my keys. As far as "FAST-PARK" goes..... This wasn't. Then, due to my keys being returned to me late, I then had to buzz at the barrier that wouldn't open explain it to the Guy on there, who issued a ticket, got to the second barrier to find that I was being charged £7.00, so had to explain it yet again to the Guy on the second barrier........
Delayed mr approx 30 minutes for a premium service designed to, and paid for..... Getting me on my way as fast as possible. It didn't do what it said on the tin.”
“One of the worst car park experiences I have ever had. No shuttle from longstanding carparking to terminal, had to drag 2 suitcase over a very rough surface, luckily it was sunny when I left and got back. Scotlands capital airport !! Realy embarrassing and pathetic. Don't get me started about the checkin desks, again pathetic.”
