“Booking online in advance is a scam, I paid £29.99 to park in the multi storey while I picked up my elderly father, but if I'd just paid at the machine it would only have been £20.”

Helpful Report

Posted 2 months ago

Thank you for your review, The option to pre-book or drive up and park is the customers decision and the information can be found on our website in regards to pricing. We encourage customers to check the information online prior to making a decision. Kind regards, Customer Support Team

Posted 2 months ago

“I booked my car in and an hour later, circumstances changed in that I couldn't use the slot. I asked for a refund, thinking that it had been less than an hour. I was told that wasn't possible given that your rules dictated that in the 24 hours before I might have arrived at the car park, it wasn't possible to refund. That's ridiculous given that all you did was take my money for nothing, in an act of usery. It is very unfair.”

Helpful Report

Posted 2 months ago

Thank you for your review, If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund. As per our terms and conditions, we are unable to offer any refunds for bookings that are made but not used: https://www.edinburghairport.com/help/terms-and-conditions/car-parking Kind regards, Customer Support Team

Posted 2 months ago

“No Spaces despite a booking, had to drive round for half an hour then ended up on the roof on the 5th floor in the rain, left car open to elements, won’t use again, better service outside the airport than in, very disappointed considering it’s the most expensive option.”

Helpful Report

Posted 2 months ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 2 months ago

“Arrived home after a great holiday to find my car was damaged”

Helpful Report

Posted 2 months ago

“Absolutely awful - to be fair normally very good . I arrived to park at 5am to find out that that they had IT issues all night - so not reading registration - spoke to help , told to take a ticket and park - on return at 7.30 that evening I couldn’t get out even explaining I had a reference number and the registration- took me half an hour to leave - after a long day that was the last thing I needed - man was very unhelpful and a queue of traffic trying to get out - I was extremely tired and frustrated”

Helpful Report

Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“FastPark is not worth the extra money, by the time I dropped off and collected my keys and walked to and from my allocated parking space, I did not save anymore time than when I have used the Mid Stay car park which is a little cheaper and right beside it. Next time i will stick to mid stay.”

Helpful Report

Posted 2 months ago

Thank you for your review, I'm sorry to hear that you didn't enjoy using our FastPark service. We have many different options available for our customers to book which is best suited to your requirements. Mid Stay and FastPark are 2 different products as FastPark is a valet service whereas Mid Stay you will keep your keys and park your own car. Kind regards, Customer Support Team

Posted 2 months ago

“Absolutely awful experience. Terrible road surface quality, terrible directions within car park, terrible pedestrian walkways for us pesky passengers, you know, the people that BUY access to your car park. I'm appalled that you consider that an acceptable product.”

Helpful Report

Posted 2 months ago

Thank you for your review, We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 2 months ago

“Arrival and parking was fine. I parked at the fast rack security section and used the covered link corridor to the terminal. However on return there was no obvious way to get to my car using the same route as arrival. Edinburgh Airport had closed all the access points to the upper level. The weather was awful and I had to leave the terminal building to find another way to the multi storey. I don’t understand why the covered access on level 2 was not open.”

Helpful Report

Posted 2 months ago

Thank you for your review, The FastTrack bridge is for departures only while using the FastTrack lane in security and it also closes later in the evening throughout the night however the walk from the terminal building to the Multi-storey car park is fully covered with the exception of the road area/ zebra crossing. Kind regards, Customer Support Team

Posted 2 months ago

“Your long term product is a disaster. I understand there is construction going on, but it is being managed very poorly. Even longer walks for passengers toting suitcases etc and no signage. And I've also used your multi-storey product and have had terrible experiences with your staff, who are very rude.”

Helpful Report

Posted 2 months ago

Thank you for your review, We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 2 months ago

“My car was involved in a collision and there was none to speak to or contact regarding this matter”

Helpful Report

Posted 2 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“I arrived at Edinburgh airport and drove up to car park barrier when it came to my attention I may have been at the wrong car park I spoke with a guy there and he said just to enter this car park and go out the exit and gave me directions to the correct mid stay car park. I entered this car park as advised but then when exiting I had to pay, I was not told this before I had entered this car park.”

Helpful Report

Posted 2 months ago

Thank you for your review, If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Thank you for your reply Edinburgh Airport. Can you please confirm that the standard charge per day (less than 24 hours) is 50 sterling? This seems alot to me but if that is correct, I will understand why we were charged. Our plane was cancelled and we arrived a day late. We were charged 50 pounds for this which seemed excessive.”

Helpful Report

Posted 2 months ago

Thank you for your review. If you have overstayed your car parking booking you will be subject to pay the non pre booked rate upon exiting the car park. Kind regards Customer Support Team

Posted 2 months ago

“Once again on trying to get out the car park, after prepaying and actually leaving before the cutoff, I was asked to pay £150. This seems to happen every time. We prepay, but when we go to leave, we’re asked to pay again. Getting fed up of waiting at the gate trying to get it resolved. It shouldn’t be this difficult to implement a parking system.”

Helpful Report

Posted 3 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 months ago

“What is the intention and time frame for future access to and from the long stay car park? The route to and from the airport terminal is serpentine, poorly surfaced and inadequately signposted. My most recent use of the car park involved a 15 minute badly lit and cold walk through wind and rain. i can only assume it would have been even more difficult and uncomfortable for travellers with large amounts of luggage, disabilities and/or young children.”

Helpful Report

Posted 3 months ago

Thank you for your review, We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 3 months ago

“Returned from holiday to find that my car wasnt in trhe car park and that there was a large backlog of cars to be brought from the storage car park, waited well over an hour for my car to be brought.”

Helpful Report

Posted 3 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 months ago

“So expensive and unfair if you need to extend your stay”

Helpful Report

Posted 3 months ago

Thank you for your review, We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 3 months ago

“So expensive and unfair if you need to extend your stay”

Helpful Report

Posted 3 months ago

Thank you for your review, We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 3 months ago

“Really dissatisfied at not being able to find my car ad the ticket didn’t correspond to where the vehicle was Lack of staff to help with the problem Much prefer Newcastle way of service not sure I would bother to use again”

Helpful Report

Posted 3 months ago

Thank you for your review, I'm sorry to hear that you found in difficult to find your vehicle, we have staff onsite 24 hours per day who would be able to assist you with this. Kind regards, Customer Support Team

Posted 3 months ago

“Expensive.”

Helpful Report

Posted 3 months ago

Thank you for your review, We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 3 months ago

“Was the worse parking experience was charged an extra 28.00 for a 3 day stay that amounted to over 100 I am looking for my booking form to get a refund . Was terrible but let’s face it no choice if I need to be at hand near an airport. I was tired after the journey I just wanted home”

Helpful Report

Posted 3 months ago

Thank you for your review, If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 months ago

Edinburgh Airport Parking Reviews