“By my own admission I had mistakenly put my return time as 11am instead of 11pm,
When I was booking the parking the price would have been the same even if I had put 11pm, but when I tried to exit the gate they proceeded to issue me with a ridiculous charge for being over my booked stay.
As I mentioned , the price would have been the same if I had put 11pm, there was no understanding from the gentleman on the intercom,
Pay the price or your not getting out I was told.
Terrific customer service,,, NOT”
“I was unable to use the car park last Friday due to flight being cancelled and it is impossible to speak to anyone when there is an issue. The parking is usually fine but the customer service is appalling”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
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Kind regards,
Customer Support Team
“Very poor service at carpark . Won't be using them again. They park your car . When they did they left my car windows open and on my return my car was socking wet carpets tge lot . Now got water damage to my car”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“After our flight cancellation due to THE storm we arrived at the key pick up point, the lady who helped us explained as all flights the previous day had been cancelled all the cars had been moved to “the overspill” area. We were handed our key told to head for section R or S the lady pointed in a direction. We are both in our 60s not in great health and had 4 heavy suitcases (why we chose fast drop off/ pick up) The weather was driving sleet with no cover. I know the circumstances were outwith anyone’s control surely either we should be taken to our car or the car can be brought to us. I must say there was no charge for being 24 hours late but I would prefer to pay extra and my car to be were I paid to have it picked up.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I pre paid in advanced and then upon exiting encountered a £90 charge for one night stay! Ridiculous . And when I phone customer services this enquiry could of course only be dealt with online with chat bots. I emailed today and awaiting a reply. Terrible. Do not use.”
“Had to pay £45 extra because of a cancelled flight and even had the cheek to charge £7 to leave the airport. Never again will always be a taxi in future.”
“Unfortunately we could not use carpark as flight was cancelled due to red weather warning. We were unable to request a refund for parking as was under 24 hours notice.”
“Unfortunately due to the storm my flight was cancelled and I had to take a flight from Glasgow the following day. I therefore was unable to use my £49.99 pre-booked space at all”
“I pre-book every usage and without fail upon entering my ticket to leave I'm advised that I owe north of £150. Upon pressing the buzzer, speaking to a colleague, confirming my booking reference and additional details I'm cleared to leave. Why does this happen constantly?”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I booked a long term parking space, I arrived and left withing the alloted times, on exiting I was charged £170 on top of the £38 I had laready paid. The ANPR system mis read my number plate. The number plate was clean and un obstructed. The intercom at the barrier was not answered or either not working, there is no phone number to call. I had traffic backed up behind which had to all shift so I could get out the way. In the end the only way I could get out was to pay the £170. I contacted the parking service the following day to lodge a copmplaint I have forwarded my details to get a refund and I am awaiting confirmation of a refund. I have left a 1 star review on trust pilot. I wont be using this again.”
“A poor experience on my way out of the Fast Park. My car had been parked almost glued in to the car on my right and it was impossible to get inside the car. After a 12 hour flight I had to climb inside the car to the driver seat. There was no one in sight to help moving the other car. A very frustrating experience b”
“I booked parking online with Edinburgh parking and paid in full before departing for an early morning flight. When I returned and tried to leave the car park I was charged again - this time THREE times the daily amount! On checking the receipt (I had to pay in order to leave the car park and go home) this was because their supposedly wonderful registration cameras had completely misread my number plate - it wasn't even close and my number plates were perfectly clean and clear! I am currently in dispute with the car park to refund the astronomical amount that I was charged....and it's painfully slow. It is hardly surprising that Edinburgh Airport is rated as one of the worst in the world....”
“Automated entry apparently wasn't working so we were met with a slight delay on entry due to an operator having to tell everyone how to enter.
My car was unlocked and with driver door not closed for the duration of the stay. I tried to contact you but only had a reply after my return. This really is unacceptable, I was concerned about water ingress and security whilst away.”
