“Confusing signage, non existent footpaths, long distance to walk with heavy luggage. No transfer bus. Dark at night with no security. Ticket didn’t work at exit which is also poorly lit. Demanded £75 on exit despite my ticket being valid.”
“The parking is fine, in the multi storey but exiting is always a very poor experience. I pre-pay every trip, weekly but you get to the gate put the ticket and tyou are asked for £150.00. you then press the button for assistance but every other gate has a car going through the same experience. You speak to someone, they are absolutey fed up and when you asked when it is likely this will be resolved - been going on for months - 'I dunno' is the response - Welcome to Scotland!”
“Two weeks in a row my prepayment did not show at the barrier and the parking charge requested full price at the barrier. Why has this not been sorted out???”
“The multi storey pre pay system seems to be poorly thought out. Collect the ticket at the first barrier and insert it at the second barrier to gain access to the multi storey. On return, insert the ticket into the barrier and it asks for an exorbitant amount of money to get out. Press the call bell and after a very very very long time someone picks up to ask what you want. A Big Mac and fries was the truth of it, but I don’t think it was that sort of drive thru. “To be let out please” I suggested. This seemed to cause great surprise. Eventually the barrier was raised. Why why why is it so difficult. Thanks.”
“Not the best signage from long stay to terminal - also ticket machine didn’t work on the way in and I had to buzz on the way in and out and the staff clearly didn’t want to work there. Borderline rude.”
“Booked the Multi Storey for the fast track and the fact you can enter directly from Multi Storey. Arrived at 6pm and started to walk to Fasttrack only to get to 2nd set of doors and them to be locked. Had to walk back and then to main terminal. Upon getting to Security Fast Track was closed (in fairness it was quiet). I don't think it is that hard to put up a notice and perhaps there could be an advisory notice when booking.
When leaving carpark, I was asked to make a payment at the barrier even though it had been pre-paid.”
“Automatic barrier presented an additional charge despite having an online booking. This technical issue resulted in a delay to my journey to resolve and was not ideal after arriving on a late flight at 00:30am.”
“I was upgraded to terminal parking but declined to use it, as I had a further four bookings in your system and the upgrade email did not specify which of my booking were upgraded.
My trip before was in plane parking (after the upgrade email) and had no problem, this trip I went to plane parking and denied access. Why this was not explained in your email regarding the upgrade, I would of appreciated that you stated in the email that plane parking was closed and which booking it affected.
Cheers
John”
“I had prepaid my parking, but unfortunately was asked to pay the full day rate when I tried to exit, not sure if there's an issue with the number plate recognition, but it's not the first time this has happened. After going back to the pay station the issue was resolved quite quickly”
“It was a disaster - I prepaid for fast parking £59, however, there is so much signage I missed the fast track option and ended up in the surface car park. I looked for someone to talk to ( 5.45 am), no one in sight, so I had no alternative but to park in the surface car park. I have a disabled badge so at least I was able to park close to the terminal, however, when I returned 4 days later I had to pay a further £165 for parking.
You should have more staff helping out when issues like this arise.”
“I take it the decision to stop the courtesy bus from the long term parking was the result of some brainstorming or some other lean process to save money. Well, thanks then for me getting soaked on the morning of the 1st November while walking to the terminal. As the majority of your customers are travelling to warmer climates I don't think carrying a Duffle coat would sit well with them. To sum it all up I don't think you, as a company, want me to have this experience. There are other options out there”
“Disappointed you couldn't manage to let us out of the car park without a verbal exchange with a guy in your office.You only had to do two things,let us in and let us out, and you only managed one.”
“Bought on line which was great and easy to do. However, when we arrived back we were suddenly hit with a bill of £180 which we had to resolve before we set off. Fortunately, the staff member was great and did so quickly but a total pain after 6 hours travelling and at 10.30pm. Seems system is not working”
“Tarmac breaking up everywhere on what was already a rough finish. Will wreck the wheels on your suitcase. Large, unavoidable puddles in places. Pre-payment & Subsequent barrier process worked well (based on car reg).”
“Packing was perfect, but yet again, overall parking experience at Edinburgh airport was spoiled by the system not recognising our reg plate, so we were asked for additional payment before we could exit. That in itself can be resolved by pressing the button to speak to someone - just an inconvenience and in the last twice this has happened, has taken forever to get an answer. Definitely not what you need after a flight.”
