“Used long stay parking which I pre paid in advance , entry to parking was easy enough.
The problems started when try to exit carpark after a 1am flight , arrived at barrier entered my ticket as prompted, tried to charge me £176.47 , pressed hepl button to speak to someone but this wasn't working, machine would give me my ticket back , so couldn't try another barrier , had to wait 10mins until another customer arrived at barriers before I could eventually speak with someone , and sort out this shambles , put a rather annoying end to my holiday”
“Was not the easiest experience as when I tried to leave the car park it displayed 140 due and I had to buzz for help
To get let through the barrier also not so great now with no shuttle bus to the airport terminal”
“Despite pre paying for a 3 day park,barrier would not let me out and machine was demanding £120!.This also happened to my wife a week earlier!!What on earth is going on?”
“Exiting was a nightmare as every car had to press for assistance as the system did not recognise their reg numbers and pre payment details. Rather annoying.”
“I had pre paid , but had to put a complaint in as the automatic ticket barrier didn’t work and I was charged £95 to exit as no intercom at point that I exited and I was stuck with 2 cars behind me”
“Booking, pre paying and parking was straightforward.
It was a total shock when, after a delayed flight and further delays waiting on baggage, I was met with a message at the exit barrier telling me I had an outstanding payment of £270 to make! After a four and a half hour flight with delays both prior to boarding and once on board coupled with having to wait for over half an hour on the baggage arriving this was the last thing needed.
Thanks to a taxi driver at the adjacent exit barrier I pressed the button for assistance only for the message to clear and the barrier to lift.
How many people, when met with this message, pay I wonder??”
“Pre-booking was good as was communication before parking. The lack of shuttle bus was poor as is the signage to/from the terminal. The road surface is also poor for trundling cases over the relatively long distance to/from the terminal. On exti the barrier wouldn't rise and the machine said I had to pay £176. The illumination on the terminal buttons had all failed so I had to use my phone to illuminate so I could find the button to speak to the office in the pitch darkness. After conversation, we agreed that I had prepaid and the barrier was raised. Altogether the experience was poor and the infrastructure is inadequate. Edinburgh Airport exercise should visit a few European airports to see what is the norm. It is generally way above that offered by EDI.”
“The parking is good .....BUT DON'T MAKE A COSTLY MISTAKE WHEN ENTERING YOUR DATES OF DEPARTURE AS TRYING TO GET IN TOUCH WITH A HUMAN IS IMPOSSIBLE.
THE ONLY OPTION THAT I HAD WAS TO BOOK MY CAR IN TWICE ..........”
“Very poor. Booked 2 days before for a week in mid stay car park. Arrived and got my ticket. On return, having put my ticket into exit machine it told me I was due you £240. 😳😳. Took at least 7 minutes blocking exit to get a human being via the help button. Gave him my details and he opened gate. NOT good at all.”
“The barrier did not recognise my ticket when exiting and I was told I was due £95. Going by the length of the queues I was not the only one with this issue and who had to buzz for assistance which did then get the matter resolved.”
“Disappointing, having prepaid for our car parking fees before travel, to have a request at the car park barrier gates on return from Lisbon and ready to head home for a payment of £165! While I pressed the buzzer for assistance and was duly released from the car park, there was no apology. Have used Edinburgh Airport car parking a good number of times over the years and this was the first time with a problem. Poor show Edinburgh Airport car parking on this occasion.”
“Poor service. Although I had pre-booked at longstay, the barrier didnt open both on arrival and departure and a separate discussion was needed on the intercom. This is a risky parking for users. Once parked it was a long walk in poorly lit and marked roads & pathways. A real low service standard.”
“As with the rest of the airport now, a National
embarrassment: no shuttle buses any more, walkway marked at random, plastic markers that they haven’t even bothered to fill with water, so the wind scatters them, and systems that just tried to charge me £242 for a £45 prepaid stay. And did I mention the dreadful signage? Overall, poorly planned, no evidence of investment and everything scruffy and broken.”
“We paid for multi storey with FAST PASS , however the Fast Pass entry was locked, no signs up. We had to retrace our steps and then go to into the airport . A waste if money and no thought of courtesy to customers, at least put up a sign ......or better yet tell customers in advance and refund that charge .”
