“It seemed safe and we were provided with free bus to get to the airport. However, when I booked it was said that the parking would be covered and not open.”
“Arrived at midstay parking on Sunday 7th January, car recognised by camera and allowed to enter but no ticket issued. Reported this to car parking office (at multistory) and informed that when exiting car park on my return to press help button and quote reference number on my online booking form. Car park close to terminal, but would have saved a trip to car parking office if ticket had been issued. Exited car park on 13th January having explained my predicament via the help button!”
“Convenient and useful if you want fastest acc as to airport.
Take care if you have prepaid. My ticket asked me to pay an extra £364 on leaving!!! Needed to get help to get it fixed”
“I pre paid my parking. When I came to exit the car park the auto barrier wanted to charge me more than 3 times the pre pay amount. It took the best part of 5 mins to resolve as the staff where quite busy. This is frustrating for both me and the people stuck in the que behind me.”
“It was easy by bus however it was difficult to find the location of where the bus would come as there are no signs at the stop. Every time we come to the entrance of the car park the ticket machine always give the incorrect ticket so whenever we leave after a few weeks we need to call for assistance and tell them our booking reference. This is very frustrating.”
“The last 3 times that we have tried to exit Plane Parking at Edinburgh we've been confronted by a message saying that we owe a significant amount of money for our stay. We always pre-pay way in advance of our holiday and I'm sick of this experience since the last time it was at 11.00pm at night, and the temperature was 6 degrees below zero. When pressing for assistance we were not met with any sympathy/courtesy but just requests for info and moments of silence. All I needed to hear was, 'If you'll just bare with me it might take a moment'. I can understand this happening once, but 3 times in a row is down to either poor system software or a means of getting tired or confused consumers to cough up cash in the hope that they forget to pick up on this later. The bus service is very good and the cost is acceptable when comparing to other providers. Please sort out this problem!”
“Always use Terminal parking however, this time there was a sign at barrier telling us Carl park was full, directing us to R-S zone which was further away. Upon walking from car to terminal it was apparent that the closer car park was not infact full but had plenty spare places available !! Pretty annoyed at this as it was pouring down with rain on our return !!”
“This is the third time that we have prepaid for parking at Edinburgh multi-story, and when we have arrived the automatic number plate recognition didn’t work, which meant we had to just take a ticket manually, and this in turn meant that when we tried to exit the car park a few weeks later it was asking us to pay £780. To resolve this we pressed the button for assistance and a member of staff validated the ticket and opened the gate once we confirmed our prepaid booking details to them. We have had to go through this process three times before. It’s not a huge inconvenience, but it is annoying and it’s clear the system does not work as It should. We would use again, and prepay (because it’s a lot less) but we would expect the same issues and be prepared to call for assistance again. I only wish they would update their systems so the number plate recognition actually recognised a car! On a side note we have prepaid and used the car park at Glasgow Airport twice and never had any issues-the system immediately recognised our car, issued a ticket and when we returned a few weeks later the gate simply opened and we left.”
