“WHAT DID NOT MAKE ME HAPPY, IS THAT WHILE BOOKING PARKING WITH FAST TRACK, WHEN ARRIVING AT THE MULTI STOREY CAR PARK THERE IS NO MENTION OF FAST TRACK, WHICH FLOOR ITS ON ETC . ONLY SMALL SIGNS WHEN YOU EVENTUALLY DISCOVER ITS ON FLOOR 2. JUST PUT A BIG SIGN SAYING FAST TRACK. SIMPLE..”
“Very pleased with long-term car parking (reference 3628095) at a reasonable price for week (36.99) BUT then had to go and collect rest of family who were slightly delayed by baggage reclaim being a bit late. So the cost of going into the pick-up area was £9.99 for about half an hour. Extortionate - and it felt like you're milking a captive market: no choice for the poor customer. So a mixed review - great long-term; overpriced short-term.
Thank you”
“Parking was fine by driver rude and drove pass my stop as I hadn’t rung the bell I am disabled and was parked in disabled space on challanging him he was rude”
“Trying to leave the car park is similar to trying to negotiate the Crystal Maze. Inadequate signage does not help. Surely this could be rectified as this car park has been in operation for some time and numerous similar observations will have been made by others.”
“Overall I like the parking, but you always need to pay in advance otherwise it's severely overpriced. You also have a problem when your flight is delayed or cancelled. Got charged a fee higher than my booking for 3 days, for being 6 hours delayed which doesn't really make sense to me, especially in case of an airport parking...The fee should be calculated based on the fee that was prepayed for the 3 days rather than using the regular fees, which are just crazy...”
“Plenty of parking spaces available in a safe location, walkable to the airport which is great.
However my exit experience wasn't ideal. It took nearly 20 minutes to exit the car park. 10 minutes waiting on another customer to be let out of the car park then when we tried to leave with our pre-paid ticket it wouldn't work. The woman on the buzzer seemed to take ages to find our booking via the booking reference number (which took the guy on entry 5-10seconds) and then just went silent for 5 minutes or so... we did finally get to leave after 10minutes of waiting but it was lucky it was a late night flight otherwise I imagine there would have been some major queues. I just wanted to get home.”
“The website when booking didn't recognise my registration which is just one of those things with automated systems. So when we arrived I had no way of getting in. Pressed the buzzer and the guy was very helpful.
However once I had come to pick up my car we arrived at the barriers and sat behind another car for 5-8 minutes who was struggling to get out. For us to then put the ticket into the machine and it reject it also. We were left sitting there for another 10minutes whilst the woman on the other end tried to search us using the booking reference number.
We were lucky this was later at night and there wasn't many cars leaving the car park because 20minutes waiting around when you just want to get home to bed wasn't exactly ideal.”
“Have parked at Edi airport weekly for >12 years. Your computer system still fails 1x ex 5 visits in failing to catch the registration number on entry to Multi-storey, so when you exit (late, raining, tired etc!) the machine on exit shows you owing £hundreds then you have to press the button, wait - find your booking reference to then be allowed out.
Of course it'll never be 100%, how could it?, but it should work better more often.”
“It is good that the surface parking is so near and easy to access the terminal building. However it is annoying that often there are very few spaces even when you have already booked”
“I never have any issues with my prebooked parking, very simple process: book online and park, then leave without any hassle. I like the different options depending on your budget. Even the furtherest away parking lot is just a short bus trip.”
“Location, process of entering and leaving carpark is effortless when pre booked and on this occasion ease of finding a suitable parking space on arrival”
“I pre-booked the multi-storey car park and 'fasttrack' through Security. Car parking was OK, easy to find and plenty of space; access to the Security area is easy. One then gets stuck in a queue nearly as long as the 'non fasttrack' folk - frustrating to say the least.”
