“In the last 9 months I have used the short stay car park 4 times. On only one occasion did the exit machine accept our pre-booked card. On the 3 unsuccessful occasions the number plate had been changed to our new car on your web site. The new number plate was visible when I later checked your web site but I suspect this is the root of the problem. This is an annoying nuisance and you need to take positive action to solve the problem.”
“Drove up to the barrier to be informed that the Car Park was closed. Pressed for assistance and told to go to the Car Park next door instead. Next door car park was very busy and took ten minutes to find a space. Spaces were too small, although Bus was frequent both to the Airport door and back to the Car Park.”
“Very poorly sign posted. Easy to end up in wrong car park. Considering majority of travellers will have cases spaces aren’t that large. However, upside as it’s easy to find a space.”
“LIKE MUCH OF THE PARKING IN AND AROUND EDINBURGH, THE PRICE OF PARKING AT EDINBURGH AIRPORT IS EYE WATERINGLY EXTORTIONATE. BE PREPARED TO EMPTY YOUR WALLET!”
“I sent an email re additional charges on 01/05 at 17:15 and am still awaiting response. Until I have a satisfactory response, my opinion will remain as Poor. The message sent was:
Hello Edinburgh Airport Parking
I returned to pick up my car today and, as records will show, left the car park at 12:30. My booking was from 05:00 on Tuesday 24th April although I did arrive a little earlier (4:23am). My departure was on the reservation was 10:30 although I realise now that, Given my flight return time, should have been 12:30. This was the time I did actually leave the car park as per your validation time. However, the ticket also refers to a time of 15:30 which is neither the time on the booking nor the time on the validated ticket.
In summary, I have been charged an additional £14.50 for an extra 37 minutes at arrival and an extra 2 hours on departure. Given the total charge of £59.99 for the 7 day period, this seems highly punitive and so I would be grateful for an explanation.”
“How did it 'Make me Happy'. It didn't really.
Price is expensive.
It's a necessary evil for the times that I had to travel though, so what are you to do ?
I can understand trying to prevent the fat, onsie-wearing, Ugg-sporting, orange-fake-tanned, fat fingered, fish-lipped, iPhone-fingering, hideous looking skanks from hogging spaces, in their PCP BMW/SUV, while waiting for little Mercedes to come home from her most recent school trip, probably subsidised by my taxes, but some of your pricing is outrageous and daylight robbery.
I have previously nearly had to consider self-administering a defibrillator when I got my ticket back from the machine after a 1 hour wait to collect a relative.
Even those charlatans Scotrail charge a 1/3 daily, at their stations, of what you charge for basic parking
But to be fair, your pricing almost seems reasonable when compared First Bus. They are the absolute experts in legalised extortion.
I will only park at the airport when absolutely necessary”
“I paid on line in advance . The machine would not accept this at exit . I had to back up . take out receipt . Call your man to get out . I noted I would have paid less if I had not paid in advance . Not the first time I have had this experience. Your no,. plate technology doesn't work very well”
“Not signposted very well and parked in wrong area, map during booking seemed to show area as were I usually park. As read number plate and allowed me through barrier no way of knowing incorrect until charge came up as £150 on departure.”
“Parking way more expensive than last year. Also no disabled spaces to be had. Parked in a normal space which was extremely tight getting a disabled person in and out. Coming back in June aswell hope things have improved?”
“The reason for this is when you book parking the Premair is confusing and needs to be clearer regards which actual car park you go in. I have been double charged twice by innocently ending up in the wrong parking area. There needs to be a way the parking system can recognise this as you enter and advise accordingly. Other that it usually a good service and the shuttle bus is also a very welcome feature.”
“I booked and paid for parking for one day, on the internet. On arrival at the airport my booking was not recognised (in spite of my having a booking number) and I had to plead lack of time (I was in danger of missing my flight) over the intercom in order to get a 'temporary' ticket into the park. On return (at 10pm) I again had to argue my case. Eventually a car park attendant had to aggree with me and allowed me through without having to pay again. It was very stressful at the time. Your system appears to lack coherence between the internet site and life on the ground.”
“Despite following all instructions, when we went to exit the car park the Machine stayed we were still due almost £300. We had to get the cars behind us to reverse to allow us to do a 3 point turn. Very embarrassing for us.
We had to return to the car park reception for help- no apologies or anything. Disappointing”
“This is the second time we have been unable to exit the car park due to failure of system to read registration. The last time was quite distressing as it was in the early hours of the morning and rather bleak weather to have to retrieve confirmation details from luggage in the boot of the car in the dark.”
“This was our first time using Edinburgh Airport. On arrival at the car park we parked our car ok then headed for the bus stop. about 20 feet away from the bus it decided to pull away and we were left to stand at the bus stop for another 15 minutes.
On arriving back from our trip we headed for the exit and put our parking card into the machine only to be told we had to pay another £38 before we could exit. There are no instructions on what to do that are clearly visible at night and if someone has not spotted a customer service sign then we would have been forced to pay the £38.”
“When we arrived there was a sign saying that the nearest part of the car park to the airport was full and only open to taxis and drop offs. Had to park in the father away part of the car park 5mins walk away. When we walk through the car park there was loads of spaces in the nearer car park so we ask at the office why the sign said it was full and they said the spaces were for the pre booked parking which we were. really disappointed that the sign didn’t say that Pre booked could have parked in nearest car park to the airport”
“1) Car had been scraped/dented slightly, and there were small bits of metal on the hood - but what redress does anyone have for that from any parking firm?
2) I pre-paid, yet the barrier and ticket machine wanted me to pay full price. The help line phone call resolved it fairly quickly, but it delayed me and should not have been necessary.”
“I had pre paid for my parking and picked up my ticket at the barrier. At the departure barrier your system never recognised my ticket and wanted to charge me £54 this was sorted by speaking to the assistant but what I didn’t like was the fact my pre paid ticket was around £10 more than the normal metered charge
Regards Joe Carson”
“At around 13:00 pm I couldn't find a place to park my car at the Long Stay parking.
Finally found a spot after i had drive through lane after lane, row after row.”
“No one is watching when cars are being parked there for our car got scratched and damaged and all that got done was a copy of what happened. I was lead to believe this car park was fully monitored and someone was always there and if that was the case our new car wouldn't have got damaged. Will not be using this service again that's for sure.”
“While leaving the airport, I took the courtesy long term bus. When we arrived at the car park, in the dark, the driver gave no information about where we were or where we were going to stop. As I don’t understand your system, I asked the driver where I should get off for my car (area G1). He was extremely rude and abrupt, responding along the lines of, “if you don’t know how to get to your car, I’m not here to hold your hand, pal”. I was really taken aback and insulted by his response, so I just got off the bus and walked to my car, which happened to be at the other end of the car park. Some customer service training would be of great benefit to this driver. I was very disappointed with this service.”
