“Upon exit at the barrier it prompted me that I had an outstanding charge to settle despite the fact I booked online. This is the third time in a row this issued happened. I had to use the intercom function to help.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“2nd time I've used the mid stay car park and had to contact the customer service on exit. There can't be number plate recognition as payment was asked for despite prebooking and paying.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Well priced but issues when leaving the car park. Had to speak to staff through the intercom at the barrier. This nis not the first time this has happened at the mid stay car park.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Fair location, still a bit steep in price for the stay and the fact that it’s still a decent walk from the terminal. On our way out we inserted our ticket & the machine stated we had a £150 outstanding fee - we prepaid so knew this wasn’t right as they should’ve had our number plate on record. Had to wait for someone to answer the help intercom with a queue of cars behind us waiting to get out.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Mid stay carpark is pretty good value and an ideal distance to carry luggage to the terminal, although the spaces always seem to be at the far end next to long stay, regardless of when we park in terms of time of day or day of the week. However, the road surface is in a shocking state throughout. There may well be a designated walkway to the terminal but it is poorly marked and a bit of an obstacle course when pulling wheeled luggage. There were abandoned trolleys along the way that we had to move, as well as numerous pot holes, sections of rough ground and puddles. I do really hope that the upgrading work currently underway will improve the overall experience before we travel again. It would also be good to get cheaper non-refundable prices. All we could get this time was a more expensive refundable booking price, which we really didn't need.”
Thank you for your review. We have recently completed upgrade works in the Mid-Stay car park which saw the car park resurfaced and a new designated walking route set out. I hope on your next visit you will have an improved experience.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was fine although this is the second time in as many months that I have used the parking (previously it was the multi storey), paid it online prior to arriving, picked the car up ahead of time and been asked to pay £180 to leave the carpark. Both times I have had to press the button to speak to someone and explain I have already paid.
The barrier has then been lifted and I have been allowed to go however it is very annoying that I have to explain I have paid already.
I am starting to think they just automatically ask for money to exit despite having already paid, hoping some people actually pay again.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Edinburgh Car park was good. The pot holes on the road exiting need sorting. Broke my suspension as I pulled out. Ended up costing £310 to get new spring fitted. Please get into the council for the state of the roads in and out of the airport!”
Thank you for your review,
I'm sorry to hear that your became damaged when using the public roads, I would encourage you to reach out to the council directly to report any damage caused by road conditions.
Kind regards,
Customer Support Team
“Hello, I paid for 2 days parking before heading to the airport. I managed to get an earlier flight home so left a day early from the car park but I was charged an additional £65 when I put my ticket in at the barrier - can youpease tell me how i get a refund on the £65?
thanks”
Thank you for your review,
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Edinburgh Airport carpark is a messy carpark especially fir an international airport, compared to places like airports in Australia. Multilevel carparks should be the norm. Considering rain, snow and ice conditions. Passengers should be undercover from parking to terminal. The fees to pick up and drop off alone should be able to assist with the cost.”
“I loved to park in the multistorey parking...I travelled knowing that my car will be protected from snow and hale BUT when I came back on a late flight when I was going out, inserted my ticket and guess what! The machine told me I had to pay £ 170.00 ( I was only two nights away by the way)...I recall all the comments I read before parking at the airport so I pressed the button and after giving all sort of details ( thank God I had printed my booking therefore I had the booking number handy) the machine/human voice did something that allowed me to leave...I was tired, it was cold and I had to have my window opened the whole time....NOT ACCEPTABLE”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“When we left it came up with £120 bill. The person took ages to find our booking, only finding it under our name as he could not find it either under the reg number and ref number. A bit stressful after travelling all day”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Driving out the ticket machine didn’t register that I had pre paid online so was asking for payment.. which was slightly worrying. But otherwise was great.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It all works fine - but the car park is full and the parking places tight if you have a large car. Have used it twice in the first month of 2024 - first time parked miles away and it's a bit of a schlep to the departure hall, second time a bit better but not much.”
Thank you for your review. In future if you do struggle to find a space in any of our car parks then press the intercom at any of the exit barriers and a member of the car parking team will be happy to assist with locating a space.
Kind regards,
Customer Support Team
“No signs, no staff to advise about directions. Someone directed me to long stay car park with my 1yo baby. Could have been avoided if there was any staff in arrivals.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team