“arriving at fast park was good but when leaving i was charged another £6 at the exit barrier for what i’m not sure, i had 20-30 as my arrival time but didn’t arrive till 20-50 i thought there was a time allowed for later flights, it’s only £6 but it’s expensive enough, also at night in the dark the signs out of fast park are poor especially on the ground”
Thank you for your review,
It sounds like you have been charged in error when leaving FastPark. Please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“It’s not as close as it seems and it’s not covered either so if you have a lot of luggage it is still a bit of a pain I think I will use taxi next time as it’s closer to the entrance”
“Everything went well until leaving when I put the ticket in to leave and it said £150 outstanding balance, I checked all my emails and I wasn’t late or booked anything wrong but it wouldn’t let us leave. We pressed the intercom and we explained to the man and he went silent and opened the barrier, he never said why it had came up with a £150 extra charge or anything just silence, if we hadn’t called we would of had to pay it so I really hope this doesn’t catch other people out and they pay that fee that didn’t need to be paid. I would like to know where the £150 came from.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Having come back from Spain where everything seems to work and be maintained well, it was disappointing to see 2 of the 3 lifts in the car park not working. Plus one barrier was out of use. Evidence of how poor things in Britain have become.”
Thank you for your review.
I am sorry to hear of your poor experience, I understand that 2 lifts out of the 3 weren't working however, I can confirm 1 was still working and passengers were able to use this.
Kind regards,
Customer Support Team
“No problem with parking in the Long Stay but we arrived back at 00.30 on Saturday morning and the walk from the airport to the car was treacherous with iced puddles and a frozen footpaths. I can appreciate you do not want to salt the whole car park but some attempt to salt the footpath would have been appreciated. Do you have a Health and Safety Plan and Risk Assessments in place regarding keeping your footpaths safe to walk on?”
Thank you for your review. I am sorry to hear that you found the car park difficult to walk in due to slippery conditions. I have escalated this with the relevant team to ensure that the car parks are gritted when temperatures do drop. I hope any future experience is on a more positive note.
Kind regards,
Customer Support Team
“The fast park process is very good , quick and simple and easier than finding a space. The valet park is ideal.
I have reduced my score due to the stupid way my car was left, it was reversed tight to a fence so I couldn’t get into the boot with my cases and parked that close to the car next to me I had to enter via the passenger, not good after travelling for 25 hours.
Get bigger spaces or use your head when parking .”
“Parking was fine,easy got to,short walk to terminal. I got double charged for some reason while i was booking the car parking,so i ended up paying £29.98, £14.99 x 2, for an 18 hour stay.....”
Thank you for your review,
If you have accidentally made a double booking, please use the below link and we can look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Paid for just over 3 weeks parking. When we got home and put the ticket in the barrier it said we owed £1060. Not what you need after being on the go for 24 hours.
Get your systems fixed.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was excellent.
Priority border check in on arrival to Edinburgh airport should be highlighted more clearly as we had to wait 20 minutes before the border force agent seen us in the line for priority!”
Thank you for your review,
I'm pleased to hear that you were happy with the parking facilities.
Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that feedback, like yours, is passed on to the relevant team.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“We always use park and fly, the last twice we have had to pay an additional £6 when leaving the carpark. We get the ticket from the barrier then once at the exit it asks for the additional. Why is this?”
Thank you for your review,
It sounds like you have been charged in error, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Better off using the traditional park and ride car parks, a lot less walking to and from your car (depending on your luck and the weather) Fast park is just gimmicky and a waste of time to me from my one and only time using it.”
Thank you for your review.
We have a number of car parking products for our passengers to book, it is up to the passenger to choose a suitable car park for walking distance.
Kind regards,
Customer Support Team
“Early organisation was excellent, booking and payment made and number plate recognised on entry. Unfortunately when trying to leave I was charged £120 before the barrier would lift. Subsequent enquiries suggests that the number plate was not recognised hence the charge. I'm still waiting for the promised refund.”
Thank you for your review,
I can see that we replied to you yesterday to confirm that we would process your refund as the ANPR system did not register you upon entering.
Regards,
Customer Support Team
“Fastpark is generally very good and an efficient method of parking. However on this occasion my car App told me the car was unlocked throughout the duration of the parking period.”
Thank you for your review,
I'm pleased to hear that you were happy with the parking product you used.
You car would have been unlocked when it was driven to the holding point and then back to the collection bay for your return.
Kind regards,
Customer Support Team
“The long stay is okay value, and the booking process online is clear, straightforward and hassle free.
The state of the carpark is very poor, full of uneven surfaces, potholes and large speedbumps. The signage is a real mess and walkways are often obstructed. Not a pleasant welcome to the airport or Edinburgh.”
Thank you for your review,
I'm pleased to hear that you were happy with the booking process.
We are actively working on a project that will improve the long stay car park and walking route, we understand that this requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Lighting is very poor and the exit signs were not helpful.Had a problem getting out of the car park pressed the button nobody replied.But we were using the wrong ticket”
Thank you for your review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Data on my phone didn't work (3 network was down) so I was lucky to have taken screenshot for my booking ref and guess my return flight info for the check in screen. The staff were very helpful. When I returned to collect my car, I had some sense to take a photo of the screen showing where my car was parked. Unfortunately, I didn't have the common sense to stay in Fast Park as I'd noticed the F row sign very visible beside the Fast Park. There's a F row within the Fast Park carpark directly beside the surface catpark F row. Probably won't use Fastpark again because I like knowing where I've left my car and I don't like the self check in computers because they need info from my rubbish phone. Staff were helpful and I was able to leave quickly.”
“Would give it more stars , twice used this service when returning home I have been faced with massive bill when putting ticket in , the number recognation system doesn’t seem to work properly and I know it gets sorted when u call for assistance but a shock when u look at bill on screen , it’s so handy for airport that’s why used it again get the issue sorted we number plate recognition and would gave it 5 stars”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It was good until my black box’s gave me a message saying my insurance will be cancelled because who ever moved my car decided to speed the whole way when moving it”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
