“We parked in the mid-stay carpark which was easy to find using sat nav. It is also quite easy to walk to the airport from there. I recommend taking a photo of the large blue sign where you are parked. The car park is laid out OK. Everyone seems to park together so drive on a bit and you'll find a space.
Our big problem was arriving back at night and not being able to find the mid-stay carpark, we were stressed out wandering all over the grounds searching for it.
Better signs needed.”
Thank you for your review,
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Fairly straightforward - although did try and charge me over 200 pound when I tried to leave. Fortunately I pressed the buzzer and an employee helped me with it. I believe the camera hadn’t scanned my registration plate correctly.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Location once found was excellent. The price is reasonable. Unfortunately I can't say the same for the service. Having arrived the number plate recognition didn't work as was advised on the email. The person who answered the intercom was rude and unhelpful. Upon return again having to use the intercom as the number plate recognition didn't work, the person in the other end was very rude.”
Thank you for your review,
I'm pleased to hear that you were happy with the location of the parking facilities.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Was ok bought prepaid parking in multi story got in ok as heading out well within the time window to be presented for bill of £210 presented the buzzer to get assistance to get someone with and attitude who finally let me out without paying the penalty. Should not have happened in the first place”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We usually use fast park but chose terminal as was a bit cheaper and was only for a few days .
However we found it extremely difficult to find a free space !
Eventually after 15 mins we headed up to the top part across and found one but were concerned it maybe wasn't part of terminal which we'd paid for.
Thankfully it was .”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The walk from the longstay carpark to the airport is embarrassing. It looks like some temporary construction job that is in place permanently. The seagulls eat their way through the exposed plastic bin bags, 2 No and rubbish is left on the footpath ignored by everyone. This is opposite the taxis. The route is poorly signposted and not good in the dark. You need to pull your socks up because this makes us all look rank amateur. First impressions of visitors is not good!!”
Hi Bruce,
Thanks for your review.
You're right - at the moment the Long Stay car park does look a bit like a construction site and that is because there is currently construction work going on that will see the walking route upgraded, space lines re-painted and the re-location of free drop-off and pick-up to the nearest point to the terminal from the Long Stay car park. We know that these types of works don't 'look' great whilst being done, but they are being done to make the experience better for our customers and will be completed in the coming months.
I'll also feedback your comments re. litter and signage to the appropriate teams.
Thanks,
Customer Support Team
“The parking its self is great, but every time i have used mid stay it charges me ^5 on exit and i have to contact the staff on the buzzer and hold up the queue. its really frustrating after a business trip when you just want to get home, please sort the license recognition as i know many colleagues experience this issue too”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Immediately after I made my booking and paid the full price quoted, I received an email offering 10% discount if I booked. When I complained I was told it was not possible to received the discount - quite a lot of money considering it was a 3 week booking in multi-storey!”
Thank you for your review,
The discount link you received can be redeemed against a future booking but cannot be applied to the booking you have just made, nor can a partial refund be issued.
Kind regards,
Customer Support Team
“Location is great. Signposting on the way in is confusing. Paid upfront but the machine asked me for £140 when exiting despite being within the booked times.”
Thank you for your review,
I'm pleased to hear that you were happy with the location of the car park. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you found our parking facilities easy to use.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you had some issues with the ticket machine however I'm pleased that our team were able to resolve this when exiting.
Kind regards,
Customer Support Team
“Everything was fine until I was leaving and then I was asked to pay £6 for overstaying even though I still had a couple of hours left,this is not the first time this has happened,not very good”
Thank you for your review,
I'm sorry to hear that you were requested to pay £6 when exiting FastPark, this sounds like it has been an error however I'm pleased that our team were able to resolve this prior to exit.
Kind regards,
Customer Support Team
“Parking at the airport was the easiest option although the long stay car park, which is the only reasonably priced option for a weekend, was a long, cold, unsheltered walk from the terminal. The current works ongoing in the car park made it difficult to find where to go to get to the terminal when you were parked at the far side of the car park (the only area with spaces).”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative space.
Kind regards,
Customer Support Team
“I always, park at the multi- storey . However, for the second time the car plate recognition didn't work, so i had to go to the office to get this sorted out.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I would have given 5 stars but for a few niggles. The staff on arrival were very friendly and helpful and it was easy to retrieve my key and my car on my return. However it appears that whoever was driving the car played around with the settings and worst of all switched off my automatic headlights. Leaving a well lit airport onto a well lit road I didn't initially notice so was driving without headlights. I don't know why the driver felt the need to fiddle with the car settings and turn off my headlights but they're actions would make me think twice before using this service again.”
“Pretty average considering it’s meant to be the best parking in Edinburgh airport. It’s seems the structure itself is poorly built and or maintained. As illustrated by the massive puddle of mud/dirty water behind my car (middle of third floor so not near an outside wall). Glasgow multi storey is a better car park”
“If you arrive in the dark to park your car, or return in the dark after your trip the route to and from the airport is not well signposted and pathways not well lit .”
Thank you for your review,
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“The number plate recognition failed, both on the way in and the way out
A kind man on the intercom did sort it out, otherwise it would have been £200!!!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Long stay parking is a good option if you don’t mind a long walk 10-15mins to the airport terminal. The price keeps creeping up (I used to use the Mid Stay facility, but the price hikes have made it too expensive). Their current maintenance work on half of the long stay car park make the walk longer and spaces fewer. My holiday was off-season and it was still packed with few spaces left.”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
