“Usually very good! Staff are nice and helpful! However last time had to wait for the car to be ready for an hour and half! There was minimal staff and all cars had to be defrosted!”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Check in process was efficient, with staff members present. Checkout upon return not great at all. Machine to self-retrieve key was not working. No staff on hand for some 15minutes to help and no phone there or intercom to contact staff - huge oversight and ridiculous really. (apparently if someone doesn't close their key locker it knackers machine and there's no message on screen to alert to the issue and the need to check all the locker doors).”
Thank you for your review. I am sorry to hear that you had an issue when retrieving your keys. In future if you do encounter any problems then there is an office at FastPark which is staffed 24 hours 7 days a week with a buzzer to ring to attract the attention of a staff member who would be happy to assist with key retrieval.
Kind regards,
Customer Support Team
“Arrival and key retrieval were both straightforward. However when I got back to the car, the position of the seat and steering wheel had both been moved such that I could barely get in. It actually felt like it may have been done deliberately and was disappointing (never mind feeling a bit vulnerable as a lone female in a dark parking lot) to have to be finding the levers to adjust these in the dark, late at night.”
Thank you for your review,
I understand the frustration caused by the changes made to your seat and mirror positions, especially when we know it can take some time to get the adjustments just right. However, our drivers all vary in height and for their safety when operating your vehicle, they must alter the seat and mirror positions.
Kind regards,
Customer Support Team
“Valet parking worked well when parking and checking in but was shambolic when trying to retrieve my car.
2 hour wait , short staffed and at least 20 cars to be retrieved around midnight. I got away at 2am. Disappointing my car was running with window open for 85 mins before it was retrieved.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We had pre booked the multi storey car park but when we arrived we couldn’t get into the multi-storey and had to park elsewhere exposed to the elements and not as close to the terminal- all booked for that purpose.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I use your multi story car park every time I travel, booked well in advance I always have trouble entering and exiting the car park for some reason I'm not recognised with number plate recognition.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Was not aware the shuttle bus was not in operation for long stay parking
If known would have booked the tarmac next to the terminal
Apart from that was all good.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Always use multi storey when flying from Edinburgh. Never had a problem before but unfortunately this time round, although I’d paid in advance, I was nearly charged £170 at barrier to get out of the airport. Luckily there was someone available to open barriers for me without charges being incurred.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We booked the terminal parking and on arrival the barrier was stuck. We had to wait for about 10
Minutes behind another vehicle and then eventually we were sent through another barrier into a different area. On leaving the car park 3 days later we were asked to pay an additional £110 at the barrier but the attendant eventually just let us go. Quite a stressful experience when we’d paid a premium to park close to the terminal.”
Thank you for your review,
I'm sorry to hear that you experienced issues at the entry barrier.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Normally I would give Edinburgh Airport multi storey parking five stars, but this time was not so good. Large sections of each floor were physically barriered off, and the signage showed no available spaces, even though there were a few, and “no entry” indicators. It seems they wanted everyone to park on the top, open, floor despite the freezing temperatures and high winds forecast. Customers pay a premium for undercover parking, so sufficient spaces should always be available, rather than taking the easy (perhaps even lazy) way and shutting a large proportion of the building - on every covered floor - at the same time for repairs and maintenance. Please put your customers, not your contractors, first!”
Thank you for your review. We plan any scheduled maintenance or repair works in the quieter winter months to have the least impact on customers as possible. In future if you do struggle to find a space in any car park if you press the intercom at any exit barrier then a member of the car parking team will be happy to assist you in finding a space.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
I'm sorry to hear that you had issues with your ticket however I'm glad it was resolved at the time.
Kind regards,
Customer Support Team
Thank you for your review. It sounds like the ANPR system hasn't registered you on entry which resulted in you having to press the intercom on exit. I hope it didn't cause you too much inconvenience.
Kind regards,
Customer Support Team
“We have used this a few times and it’s usually a good experience. This time though our steering wheel was moved and not returned to its position
In height the seat was pushed way back and the mat left in a mess.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. We have recently commenced improvement works in the Long-Stay car park which will see an improved designated walking route and resurfacing of the car park. I hope next time you travel you have a more positive experience.
Kind regards,
Customer Support Team
“Parking and access to terminal great.
Exiting terrible.
I thought it must be a blip the first couple of times. However, every time I get to the exit barrier it fails to recognise the ticket or the car reg.
It requires speaking on the intercom to correct the error.
Please can you look to correct this.”
Thank you for your review. We are working with the relevant teams to identify any issues in our ANPR system when they arise. Sorry for any inconvenience caused.
Kind regards,
Customer Support Team
“Walkable to Airport Terminal; car left for one week was intact on return; on departure asked to pay £190 despite having pre-paid. After calling for assistance and providing Reg No and name it was confirmed that parking charge of £190 did not apply. Others may have paid twice. If this is the norm then users MUST have the need to call for assistance brought clearly to their attention in literature and signage. This is a MAD system.”
Thank you for your review. We do have signage on each of our exit barriers advising customers if they do have a problem then to ring the intercom if assistance is needed.
Kind regards,
Customer Support Team
Thank you for your review. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
