“The walking distance to the terminal is fine but the signage showing you the route is virtually non existent until you reach the exit! I got lucky at 6 am in the dark and followed a member of cabin crew.
Easily rectified but has been like this as long as I have been using it š¤·āāļø”
Hi there,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. Iām sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“As often happens: booked well in advance only for the barrier to remain down on exit, telling me I owed Ā£170. Called the control room, gave my reg. no., eventually barrier opened without a word of explanation.
Was happening in 2020 - is still happening now - why?”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Unnecessary worry was generated when presenting my ticket on exit. instead of the barrier being lifted I was asked to pay Ā£130.
This was sorted by the call handler, but I thought an apology might have been in order”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Great price for 3-days, easy to find, plenty of spaces and easy access to and from terminal. Exiting not so straight forward as it wasnāt āregistration recognitionā as indicated and needed the use of the intercom to give registration, that took a an age to be answered and was hard to hear. A swifter way of exiting would be preferred.”
Thank you for your review,
I'm pleased to hear that you were happy with the pricing and space availability.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Long term parking was easy to set up online and the entry and exit from the parking space was straightforward. However the signage to and from the terminal for pedestrian access was poor. (In fact signage in general, but particularly for vehicles is not good at Edinburgh. It is easy to miss turnings and to get suckered into the drop off zone where you have to pay for exit to go around again to find the correct parking!) The walk from long term is about 10 mins and the surface is poor and difficult to wheel bags across.
In general parking at Edinburgh Airport is expensive and not great value for money.”
Hi there,
Thanks for your review.
Iām sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding and waling route.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you were unhappy with the road surface, please be assured feedback like yours is used to improve our facilities.
Kind regards,
Customer Support Team
“Easy to park up but chaos on the way back. Dozens of people waiting as their cars weren't ready. We had a 20 minute wait. Others were not so lucky. Not ideal at midnight.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking site was good but number plate recognition didn't work and that's a real pain as causes delays for me and people behind us when leaving the car park.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Lack of signage & directions from the main airport roundabout to indcate the entrance and route into the multi storey car park or explain the process to go though through 2 barriers. poor signage to show the route
I found this very confusing
Also, once parked, there is poor information expaining the route to the bridge
The route from arrivals back to the car park is equally very poorly indcated
once over the bridge, priority security was good”
Thank you for your review,
Iām sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Only 30 spaces left on very top of multi-story. Reason for choosing multi was assumption I would get covered parking. one of 3 lifts broken when arrived on Wed morning. Still broken on Sunday night. Lifts had lots of litter in them”
Thank you for your review. When booking into the Multi-Storey car park we don't guarantee any specific space and only the car park that you book into. We are aware of an issue with one of the lifts in the car park and are hoping to have this fixed as soon as possible.
Kind regards,
Customer Support Team
“Perfect check in but on arrival back keys weren't ready and had to wait 45 minutes on a member of staff collecting my car.
Hopefully just a one off as past experience using this carpark has been excellent.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Staff were nice but had to wait for my keys when returning as they weren't ready even though we were late, a few people were the same position and 1 had to wait 40 mins for his car”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Given there are a number of different car parks in the airport grounds the directions to the different sites are very poor. We ended up having to reverse against traffic to avoid entering the multi story parking. Luckily there was an attendant on site, he happened to be crossing the area, didnt see annother the rest of the time, to help us. When leaving we drove to the exit hoping that the anpr would recognise our pre payment - which it did - as there was no one to help in sight.
Having said that the location is excellent, with only a short walk to departure - and the discount for pre booking makes it excellent value.”
Thank you for your review.
Iām sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Hard to find sign as for medium car park stay. Worded differently. The barrier didnāt recognise my car and wanted to charge Ā£150 for three nights luckily the helpful man on the call desk helped me”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was easy enough to get too, however when I returned to our car when we came back we had a puncture. So I had to get a brand new tyre after I had a hole on the inside of my tyre which ended up costing me Ā£206 for a brand new tyre.”
Thank you for your review. We offer parking up to 2 years in advance and our pricing is competitive compared to near-by 3rd party providers. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
“The parking location was excellent. The ticket machine wouldnāt accept my ticket to pay. Had to call assistance who did issue one quickly. That didnāt work at exit gate. Again called assistance. They were able to open gate. Your assistant was very helpful but it should have all be automated.”
Hi there,
I'm sorry to hear you came across a technical issue when paying and exiting the car park, this doesn't happen often and I can understand the frustration caused.
I'm glad to hear a member of staff was able to help.
Kind regards,
Customer Support Team
Edinburgh Airport
“After being at the barrier for 20 mins to try get out due to it saying I owed them Ā£200 eventually man sorted this on intercom ā¦..not the best at 12pm to deal with ā¦..however was handy the parking rather waiting on taxis”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
