Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I booked a long term parking space, I arrived and left withing the alloted times, on exiting I was charged £170 on top of the £38 I had laready paid. The ANPR system mis read my number plate. The number plate was clean and un obstructed. The intercom at the barrier was not answered or either not working, there is no phone number to call. I had traffic backed up behind which had to all shift so I could get out the way. In the end the only way I could get out was to pay the £170. I contacted the parking service the following day to lodge a copmplaint I have forwarded my details to get a refund and I am awaiting confirmation of a refund. I have left a 1 star review on trust pilot. I wont be using this again.”
“A poor experience on my way out of the Fast Park. My car had been parked almost glued in to the car on my right and it was impossible to get inside the car. After a 12 hour flight I had to climb inside the car to the driver seat. There was no one in sight to help moving the other car. A very frustrating experience b”
“I booked parking online with Edinburgh parking and paid in full before departing for an early morning flight. When I returned and tried to leave the car park I was charged again - this time THREE times the daily amount! On checking the receipt (I had to pay in order to leave the car park and go home) this was because their supposedly wonderful registration cameras had completely misread my number plate - it wasn't even close and my number plates were perfectly clean and clear! I am currently in dispute with the car park to refund the astronomical amount that I was charged....and it's painfully slow. It is hardly surprising that Edinburgh Airport is rated as one of the worst in the world....”
“Automated entry apparently wasn't working so we were met with a slight delay on entry due to an operator having to tell everyone how to enter.
My car was unlocked and with driver door not closed for the duration of the stay. I tried to contact you but only had a reply after my return. This really is unacceptable, I was concerned about water ingress and security whilst away.”
“I have used the facility before and been very satisfied. This time however I was taken seriously ill when staying overnight at an airport hotel. I had norovirus and a serious chest infection so had to cancel our flights and abandon our visit to family in Kent. I was appalled that I couldn't cancel my booking for the car park and be refunded in those circumstances. Obviously I couldn't cancel my not have given 24 hours notice! Very disappointing. We didn't have travel insurance as, at our age, 87, and prior health conditions (I was booked in for assistance with BA) the premium was more than our fares which were partly using AVIOS.”
“On arrival we found the charging stations out of order so we were unable to charge the car. This is not acceptable when you are paying for a service you cannot provide.”
“They no longer have courtesy buses to take you to the airport so you have to walk a good 15 minutes- absolutely horrendous if its raining and you are having to drag cases, small children and older people along too.”
“My car broke down going to the airport so I couldn’t arrive on it to the airport. I had a booking (refundable booking) for over 3 weeks but as it was on the morning of the travel, the booking couldn’t be cancelled (24 hours free cancellation policy). This would be acceptable for a booking for 3 or 4 days, but for 3 weeks is preposterous. The parking space could have been booked for other cars and I could have recovered part of my booking - I would see acceptable to be penalised but not to be able to cancel at all??? It’s a poor policy.”
“I have parked there before, in the long stay with shuttle bus. Now there is no shuttle bus. 20 minute walk to the airport with suitcases. I won’t park there again. Park at NCP, they have a shuttle bus.”
“On arrival with a disabled person no trolleys available near parking area so had to leave disabled child alone while going to get trolleys for luggage.
Car keys were not put in a protective case and were scratched
On arrival back car was moved and glove compartment was open so there has definitely been some one looking for something.”
“Booked multi storey parking 5 months in advance for 3 days at £36 pre pay.
On arrival difficult to find a parking space even on 4th floor. Didn'g want 5th floor as open and weather was forecast for snow/ice.
On leaving car park after inserting ticket advised we had £164 to pay. We contacted operative via intercom who was not helpful and advised he could't find our booking. Fortunately I had copy of booking form as used this for fast track and was able to advised booking ref etc, although had to be quite assertive . After some time he eventually raised the barrier to let us out. The only thing which may of confused him was BA put us on a flight arriving an hour earlier than I had booked car park for due to forecast of snow and last flight of day we were booked on may not have operated.”
“Used Fast Track parking on a few occasions and it was all good however this time I returned to my car only to find out that someone didn’t have a clue how to adjust the electric seat and pulled the lever out of the bracket. Luckily was able to fix it myself. Someone also played with the audio and air conditioning systems. Really disappointed how the vehicle was treated.”
“Awful. Brought my car in good conditions and when I was about to retrieve it they told me the coil spring broke down and they dont knlw how come. They told me when I arrived instead telling me when it actually happened.
I am waiting the costs from the garage so I can ask for a full reimbursement, incl hotel and tow service.”
“Have used this car park in the past and it was fine however it’s changed.
Very limited disabled parking spaces & there are no longer shuttle busses running to the terminal. Both travellers had mobility issues & found the walk to the terminal long and difficult and a £1 charge for the luggage trolly. Also not well gritted as it was Icy in parts. Will not use again.”
“I was over charged by £100 and have struggled to get my money back as there is no way of seemingly speaking to anyone.
Your system is flawed and misleading
Please can you call 07946524799
Thank you
Toby Wemyss”
“Kupiłem parking online za ok 20 funtów od godz15.30, grudnia do 15.30 ,1 stycznia ,przy wjeździe pobrałem bilet i przy wyjeździe o godz0. 30 1 stycznia automat zarządał opłaty 32 funtów”
