“OK to get t although could have done with a little more signposting - thought signposting from the Airport to the car park was very poor and should be increased.
Also not sure why I had to insert a ticket to exit when my car number had been photographed”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“The Plane Parking Bus stop is too far from the terminal-it is too far to roll a heavy suitcase from th arrivals hall. The bus stop should be immediately outside the Terminal”
“Great value but extremely difficult to actually find a space and cars are parked all over the place along the road as they couldn’t find spaces either….! I couldn’t find anyone to help me! Managed eventually but would be worth having someone available.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“First experience using the car parking and arrival instructions were clear and easy to follow. Direct route into terminal was excellent.
Problem on return as we followed the Airport signs to return to the car and there were closures, building works closing the access at the car park. These signs need to be covered over !”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Parking on arrival perfect picking car up barrier not lifting ticket machine screen wanting £ 4 overdue payment after ten minutes trying to get assistance eventually got out !!!! Others had same problem !! Not very handy at 2 am in morning !!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Car park fine use long stay usually but the trek to the terminal is a hassle. Miss the bus service would probably pay a bit more to have it restored.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Parking was fine and shuttles were regular. We had to contact the support team on exit as it didn't recognise our booking (possibly as I had changed the car registration number after it was initially booked). Not the friendliest but they did sort it out fairly quickly so can't complain too much”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“chaos going in, waiting in a queue to get parked then the machine not reading our booking barcode, not so fast parking, however leaving was seamless but was middle of the night when we came back so that might've helped.”
“Walking distance from the Long stay was fine for me although signage to the walkway out of the car park is pretty terrible not making it clear if the signs are for pedestrians or cars (they really should have a silhouette of a person on the walking signs). On the way back is no better with no 'Long stay' signage pointing you towards the car park until the last stage.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Whilst getting in and getting to the terminal was good, for the second time I have returned home put my ticket in at the exit and been informed by the machine I owe over £150. The staff on-site managed to over ride the system after they got my vehicle reg, but I would appreciate it if whatever is causing this issue could be rectified.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Spent far too long going round and round the long stay car park trying to find a space.
Once I eventually found one, the parking specs itself if very tight, as it trying to manoeuvre back out of the parking space, as there is not a lot of room between the rows.
The walking route is not signposted from the far reaches of the car park, and some time was spend wandering around trying to find it, not helped by (what appears to be old) signs pointing to nonexistent routes.
Surface of the car park is pretty rough, making it difficult to wheel the cases along.
Overall, very disappointed for the money that was paid.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“It was OK, there was a bit of a wait for the bus to take us back from the terminal and the system tried to charge me £160 for my stay even though I'd already paid. Not what you what after a delayed flight!!”
“Most of the car park was blocked off, and after almost 25 minutes found ONE space, not nearly big enough either. We were asked 3 times if we were leaving by others who had been driving around longer, in the time it took to take out our luggage! Clearly overbooked parking in the terminal car park!”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Not particularly well sign posted on entry, available spaces on 3rd floor, easy access to security. On exit our ticket showed balance due of £210, even though we pre booked. Very quickly sorted out by staff. Would use again as it’s so convenient”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Car park layout very confusing due to works being carried out and parts of car park sectioned off. No clear signs and it was difficult to navigate round to find a space with one way system creating dead ends.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“An easily accessible well sign-posted (for vehicle arrivals) car park within reasonable walking distance of the terminal (although I wouldn't fancy the walk in poor weather). In de ent weather, not having to wait around for a bus can be an advantage, but for pedestrians going to or coming from the terminal, it is very poorly sign-posted and unless you are familiar with the layout, it is easy to get confused or a bit lost (particularly in dark misty conditions as it was when we arrived in the car).”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
