“Arrival and parking was very easy, however on the way out the barrier ticket Ma hi would not read my ticket. I pressed the assistance button but had to wait a few minutes as the vehicle next to me had the same issue with getting out”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Poor entry and exit again, vacant space signs showing vacant spaces on each floor when there were none until the top floor, you’ve needed some basic investment on ticketless ANPR and working signs for a long time.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The parking is quite far from Mid Stay and Long Stay and I think the price should be more discounted from these 2 especially when it is referred to as' budget option) ( I usually book Mid Stay and Long Stay but wanted to book this one out of interest- however it was only £3 cheaper than long stay)
The map on the Edinburgh Airport site is quite misleading as it does not specify how far is the parking ( it might look like it's by the long stay one however this is not the case)
The good thing is that shuttle bus rides quite often.
Next time I will revert back to booking Long or Mid stay as they are more sustainable ( closer to airport without the need for shuttle bus)”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“On several occasions now we have not had our ticket acknowledged on way out and huge charges coming up on screen. When contacting services they immediately open the barrier. This has happened on last few occasions we have parked here. On this occasion my car was also damaged by someone else parking beside my car. Real dampener to your holiday.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Pre booked terminal parking. On arrival ANPR did not recognise my registration and then struggled to find a space. Part of car park not available and very poorly signed where else to park.”
Thank you for your review.
I'm sorry to hear that the ANPR never recognised your vehicle upon entry however I'm glad t hear that you were able to exit without any issues.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The red signage to the "Plane Parking" bus shelter just stops when you exit the airport, there's no red "Plane Parking" sign on the actual bus shelter, this is confusing and should be improved. The actual bus shelter is too small for the number of people with cases waiting to get on the bus, it was raining when we arrived at the bus stop and got wet waiting for the bus back to the the car parking area.”
Thank you for your review.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Unfortunately, even though I had pre-booked the ticket machine didn't issue me with a ticket automatically which is what happens at Glasgow airport. I did obtain a ticket by pressing the button.
When I went to leave and presented the ticket at the barrier I was notified that I had to pay £180.
However, this was sorted out when requested assistance. I would recommend that the pre booked identification system be looked at.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to check in and drop and go. But returning to my vehicle, it was parked at the very top of the carpark and with lots of heavy luggage this wasn’t great having to carry this over a very poor carpark surface.”
“A lot of parking area coned off for works without adequate signage to redirect drivers, therefore more time spent finding a parking space than necessary.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Positives. Very close to terminal very convenient
Negatives. Despite my private reg plate being changed 3 times their parking database still shows my old car model from years ago
Also paid 125 gbp for car park. On exit, on time machine asked for additional 360 gbp. Apparently car not recognised on entry
Compared to equivalent car park at Glasgow Airport, car registration recognised model and no attempt to overcharge”
Thank you for your review.
I can confirm the ANPR system does not read the car make and model upon entry only the car registration.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Unfortunately, the booked car park was full on arrival so had to drive to the overflow area to park. Signs were not clear so had to drive around the car park for 5 to 10 minutes before seeing a sign for 'spaces', directing us to the overflow area.
On arrival back at the airport there were no clear signs from arrivals directing us towards the correct car park, only signs for 'Plans Parking', trams, trains, hire cars and collection points so again 15 minutes wasted trying to find our way back to the correct car park, beyond the multi-story car park.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Customer Support Team
“Arriving at 5:45am for an early flight, it was difficult to understand the layout in the surface terminal carpark. So many lanes were closed off and it really wasn’t clear where to go for the greatest likelihood of finding a space.”
Thank you for you review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“This review is for the Long stay car park as the multi-storey and terminal parking is great.
Getting to and from the Long stay car park on foot is a pain. Signage is poor and the walkway stops suddenly when returning to car park. When exiting in car the exit signs take you in a circle, hopeless.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Used the Fastpark and exited in the early hours of the morning. APPALLING DIRECTIONS!!
I inadvertently exited via the WRONG exit and had to wait 5 minutes before someone to answered the minicom.
I explained that I was trying to leave the Fastpass parking after collecting my car keys, who kindly let me out!
I hope they DON'T CHARGE for the incorrect exit as I tried to use my Silver Collection Key locker bar code ticket to get out.
But the service I received from Miroslaw Patyna was FANTASTIC when I initially parked my car.
He was so helpful, and understanding and is a Fantastic Ambassador for Edinburgh Airport. If it wasn't for him, I would give a ZERO”
Hi Partha,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It’s lovely to hear that our team have been able to assist you. I will ensure to pass your comments and thanks onto the staff involved.
We hope to see travelling through again soon.
Kind regards
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
