Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“Dropped off Monday morning (early) very quick and easy. On return though we came back to the car making really strange noises turned out that the exhaust was loose and hanging down of the car. Presumably someone when it was getting parked in its collection bay took a speed bump too quickly or something and knocked the clamp causing it to break. Or so the garage predicted. So didn’t get car back in same condition as left it in the ferry lanes for fast parking. Costing several hundreds of pounds in repairs. Not had a problem with fastpark prior to this occasion but this really put a dampener on the holiday. But probably just a one of unfortunate incident.”
Thank you for your review.
I can confirm the NCP car park is not an Edinburgh Airport car park and is a third party. You will need to contact NCP directly.
Kind regards,
Customer Support Team
“Parking was good spaces have plenty of room and it feels secure.
The walk through the long stay car park is very bad there needs to be a designated path all the way through and better provision of trollies for suitcases”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“Entrance to car park is poorly signposted from main airport entrance road and is now more difficult to access due to many people being dropped off around the entrance/roundabout ( once found) because of the airport's greedy policy of charging people to be dropped off thus creating this unacceptable situation”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
“We had pre reserved the multi-storey airport parking , which in truth was a very smooth and event free exercise . This was made easier by familiarity. Had we not been familiar with the lay out the lack of signage would have been difficult for a traveller . This was most noticeable in the lifts and level 2 where a very cursory sign mentioned access to Fast track security ( no signage in the lift )
Please invest in quality signage !”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Secure parking fine. Problem on exit as screen display showed I had to pay £258.00 when card was inserted. Called assistance and barrier was opened but no explanation was offered. A car at the next exit point was also having difficulty.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Having booked an 11 day stay at the multi-storey car park 5 months in advance to take advantage of good parking rates, I found that I needed to extend my stay for a further 10 days. There was no easy way to ‘manage my booking’ and so I had to make another separate booking for 10 days at a very high rate. Would be better and fairer if original booking could easily be amended / extended online at same rate as initial booking.”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Hi, I thought in the main my experience was a good one. Parking was well lit and the walk to the terminal wasnt too bad. However on my return, trying to find an exit proved elusive. Too many contradictory signs and a lot of confusion from fellow travellers struggling to get out of the car park . Can you relook at signage and make it more simpler . Thanks”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
As you flight was delayed past your booked time on your car parking booking you will be subject to pay the over fee when you arrive at the barrier. I would encourage you to contact the airline you flew with and seek reimbursement from them directly.
Kind regards,
Customer Support Team
“A lot of construction work going on in the drop off/pick up area is causing a bit of congestion and confusion in the entry for both vehicles and as a pedestrian trying to get out and back into the car park - it's not clearly sign posted. The ANPR system didn't operate correctly and I was advised on exit that I had a £320 charge to pay which was a bit of a shock despite being correctly prepaid. Thankfully the operator managed to sort that out.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“convenient place to leave car and not too expensive, Although other guests just seem to abandon cars anywhere even on roads and there does not seem to be any policing of these vehicles.
additional place markers would be helpful as it is easy to lose your car after two weeks away.”
Thank you for your review.
I can confirm our plane parking has reinstated our shuttle bus to and from the terminal.
Kind regards,
Customer Support Team
Thank you for your review.
In line with our terms and conditions we're unable to refund any bookings, or part bookings that are made but not used.
Kind regards,
Customer Support Team
“The Long Stay car park used to have, and still requires, a shuttle bus. The current arrangement belittles the status of Scotland's premier airport. As, in fact, does Border Control arrangements for Arrivals. I'm embarrassed for tourists arriving at Edinburgh airport.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for taking the time to leave a review. I’m pleased to hear of your great experience, and we look forward to welcoming you again in future.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Posted 2 years ago
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
“The lack of shuttle buses which we didn't know until parking there, is a serious disadvantage. The distance to walk has contributed to my wife's current disability.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind Regards,
Customer Support Team
