“A tram/bus accident the day before had blocked off the only access to the parking area. That’s not the fault of the parking company, obviously, but with 24 hours lead time, I would have expected SOMETHING: there were no signs explaining what to do, none of the people on site had any clues (though they were not there to help us but fix the tracks - again, fair enough), we called the number in the reservation email and it just rang a few times and disconnected. All in all, an extremely stressful and unpleasant experience that could so easily have been resolved with a tiny bit of planning or forethought on the part of the parking company”
“We started with a 30min queue to reach the car park which I had booked to discover it closed because it was full, when I finally got the attention of the attendant at the barrier we were told to go to the multi story car park, which would have been fine if he had told us that we would have to go to the office on our return to have our ticket validated for the different car park but we were not told this. The main cause of frustration was a total lack of communication all that would have been required was an explanation of the problem and the method of exiting the other car park.”
“All was going well until my return, there appeared to have been an unfortunate incident which we accept can happen, but the very disappointing thing was the lack of information or help from any member of staff on the return which lead to a very confusing hour long delay in working out how to get away from the airport as the only road leading into and away from the carpark was closed, with no diversion signs or any member of staff giving out help. A very disappointing return to Edinburgh Airport.”
“The online booking service and the parking itself are really good - traffic management out of the car park is appalling. This is the first time I have used the parking facilities and will definitely not be using them again. On the day I left it took me half an hour to get out of the car park (having looked on social media I can see I was lucky, it took some people 3 hours to get out). The access infrastructure is obviously seriously lacking, as is the staff to manage it - there was not ONE member of staff around to help with this situation last week. What made it worse was the tweets that said it was due to the volume of people leaving the airport. Would it be roughly the same number as the same time the previous week? I know there had been a tram accident the day before but would that seriously contribute to the volume of people parking? And if so, is there no contingency plan? The real problem is four lanes of barriers then down to one lane beyond. Simple maths.”
“I didn't think I was going to find a parking space. There appears to be no guarantee in place that those who pay in advance for a parking place will actually get one”
“Always held up at exit- told I owed £248 despite having prepaid. This has happened on the last 5 occasions I have used surface parking. Fortunately the operator on site managed to solve the problem - I do not understand why this happens every time.”
“I was charged another £11.00 plus when my Ryanair flight from Carcassonne was delayed by 2.5 hours due (I was told) to a security alert early that day at Edinburgh airport. Not my fault!!! Very money-grabbing. Very disappointed, frankly.”
“Parking was not a problem, although spaces were limited. It took nearly two hours to leave due to heavy traffic. All routes merge in to one single road to exit. Better infrastructure (i.e. more exits) would improve this.
I appreciate there were extenuating circumstances, but this is liable to happen again.”
“Paid for Surface parking (“2 minutes to Terminal”) but park was full with at least 6 cars cruising around for a space to be freed. Got a space after about 20 minutes. Not good value and a bit of a ‘con’.”
“When we arrived we had to drive around for about 15 mins to try and find a space. I had pre-booked in January so there should have been a space for me rather than parking in an area that wasn’t meant to be parked in. Maybe you you should have an area for pre-booked cars. Don’t think I would park here again due to this. Would use multi storey”
“Booked on the surface parking to have the 2 minute walk as advertised. The space we got was so far away as it was so busy it was nearer a 10 minute walk”
“Valet parking which we normally use was unavailable for some reason which I do not understand. As my husband is rather unsteady on his feet these days we need to be near the terminal. Unfortunately on the day of travel it was very foggy in the early hours and the signs to terminal surface parking were not obvious. As a result we ended up in the long stay parking and had to get the bus to the terminal. This is not an experience I would care to repeat in the future as not only were we unable to be seated but the bus stop could not be further away from check-in or the departures area on return. I am afraid that if valet parking is not available for our next trip we will have to get a taxi to the airport.”
“Purchased Terminal Surface Parking numerous times - last one just this week - and every time the principal lot is full. I was rerouted to a poorly marked secondary lot. The walk was supposed to be a couple of min but was 15 min - longer than the less expensive mid term lot. False advertising and poor demand management.”
“Sad to hear of accident on return journey . I was in the long stay car park. I was asked to walk from terminal building to my car. The people who were attending car park were downright rude when asked for assistance. I am disabled.! There were no signs at all on how to leave airport parking as well.as no signs on how to get back to route we came from. Very badly treated.”
“On return there was a problem due to an accident but the information and signage were completely pathetic. Apparently there was someone meant to be at the bus stop but there was nobody and after about fifteen minutes someone came to talk to us and we had to walk to our car. Signage was non existant. We were not given the service we paid for and should receive a partial refund.”
“Difficult to find space when arriving and leaving was a nightmare. Car park gridlocked, no assistants in evidence, took over 1.5 hours to get out of the airport. Absolute disgrace.”
