“Difficult to find space when arriving and leaving was a nightmare. Car park gridlocked, no assistants in evidence, took over 1.5 hours to get out of the airport. Absolute disgrace.”
“More could of been done to get drivers out of the airport. I understand there was an accident the night before but still doesnt justify 2 hours and 45mins to get out of the car park. Far too many people were affected by this.”
“1) Upon arrival back in UK no clear notification of Bus Stance A for pick-up.
2) 20-25 minute queue upon exit to reach Hilton roundabout.
Otherwise OK.”
“Mid parking not fully explained. Have been travelling from long stay for many years frequently with no issues. Price has now elevated unacceptably. Distance from Mid stay, which is right next to long stay is excessive and not value for money. Parking with you again tomorrow but at least now will know the entrance and convoluted route for this parking option and the distance from the terminal. As a frequentish flyer for 13 years for business, if a better option arises (even £1 cheaper), you will loose my business permanently. Actually just though of one.”
“Drop off/pickup point at A is quite a long way from terminal exit and is badly sign posted.
Bus driver who picked me up to return to Long Stay Park stopped at only one pay Station nearest to the Exit no where near section C. I had to go all around and request a stop at the Pay Station nearest to section C.
On exit I had over stayed by one day. my fault at time of booking but got charged 68% of the base % days for the one extra. Trying to exit my prepaid ticket was rejected with a note to pay the extra. However when I called the help line at the closed barrier I was told to go pay the extra which required backing out of the lane and turning around. Not a safe manoeuver. v poor customer friendliness!!”
“when trying to exit the car park at previously booked time I was refused exit and asked to pay an extra amount of £ 155 - for what reason I have no idea and no apology was given.”
“Arrived at 04:00 am 25th May for 06:10 flight. Couldn't find our parking area due to poor signage. Went through drop off area and had to pay to get out. Found our pre-booked zone but sign saying it is full, park elsewhere. Parked in zone S which is further away than our original place. This was annoying as we had a wheelchair passenger as well as all our luggage. Passing through our originally allocated zone we found there to be plenty of free spaces.
Return on 1st June it took over 2.5 hours to get out of the terminal building. Walked the long distance to our car in heavy rain. Thought the way we entered the car park was not the exit as there was one arrow on the ground pointing inwards. Did a couple of circuits of the car park only to discover this was the exit too. Then we were in a line of traffic which didn't move for an hour. Got to the exit barrier which was permanently open so didn't register our exit at about 19:00.”
“My part of the car park (L3/L4) had been fenced off while I was away on my trip. There was no clear signage on how to now access the area and the shuttle bus was not using the new route into that sector.”
“On arrival we had to circle the car park before we eventually found what appeared to be possibly the last vacant slot. On return we had an extended wait for the transfer bus. Then on exiting the car park we were faced with a very slow moving queue from the roundabout at the car park entrance up to the Hilton hotel. In total we were more than an hour from landing to exiting the airport approach road.”
“A carpark is a car park, what makes it special is its location and the transport links to and from the car park. In this respect I had to mark the airport terminal car park as poor due to the fact that upon exiting it took 25minutes to vacate the airport. This was entirely due to sheer volume of traffic trying to exit the car park and arrive at the airport at the same time. The car park exit funnels 4 lanes of traffic onto a single lane road which itself is no more than 50 meters from an airport roundabout. The traffic was so bad that it required 3 airport police officers to filter and control. There was no evidence of any accident or issue of any type other than sheer volumes of traffic so it can only be blamed on a poor airport design.”
“Very expensive, a long walk from the terminal, the parking bays are awkwardly arranged and too small, the machine at the exit asks you to take your ticket and then spits it out onto the ground before you have a chance to take it.”
“Parking in multi-storey and accessing terminal was easy on our way out. But on our return at 10.30 on 6 June we found the access to the multi-storey car park blocked off by red barriers. The only representative of the airport we found in the 20 odd minutes we spent trying to get to our car said he did not know how to get into the multi-storey but suggested we go to the taxi pick up and drop off. This gave no access - no one from parking or airport there and no signs. Accessed car finally by walking on road where cars were driving into the pick up area. Not good.”
“Must be the most expensive parking in the UK - how else can you get to the airport for an 6am flight? So expensive it's not real - more than £50 a day to park as a drive up customer, or £45 a day to pay in advance”
“A section of long stay car park was blocked off and being resurfaced. I circled car park for 15mins before getting a space. Cars were parked all over the place on double yellow lines, on chevron markings and in access aisles. Chaotic.”
“The car parking is constantly full at present, you try to book online like usual for £45 per day and there's no availability but I arrive at the airport and the roofs open and I pay £60 per day meanwhile customers who never usually use the airport are taking up the spaces at £110 a fortnight and your all year round, every week customers, are getting screwed - great business model!!!!!!”
“Parked in multistorey for 7 days - pre-booked and paid for. Exiting at midnight after a long air journey the barrier did not accept my pre-paid ticket and demanded £228. OK contacted operative on speaker from barrier and gave details and he opened barrier. He stated there was a system failure. As a 70 year old I found this a rather stressful experience”
