“Easy to find, easy to drop off the car and pick it up to go home. That’s about is best it gets.
I paid to get my car fully valeted and when I collected my car, it hadn’t been touched and was told that they don’t have valeters to do the cars yet. I tried phoning to get a refund but get no answer. I have emailed and also no reply.
I would never use this service again.”
“Drop off was slow
ANPR misread my number plate delaying exit
Pick up bus wait was long
Bus didn’t drop off at express as first stop but as last
Not clear which stop was express until we stopped
Had to wait for bus to move before heading to express
Queue at office as not enough staff to handle demand
Hand back process slow
Paid for valet not done
Refund on valet not automatic - I had to email for it
No email apology
No email telling me refund was made
All in all very poorly managed for a new service.”
“We booked a last minute break & made the surface parking booking at the same time. All was well , we arrived on time, collected our ticket with our number plate on from the ticket machine, then spent ages driving around trying to find a single space. There was none! We ended parking on a grassy verge !”
“When we left the car park after the end of our stay, the display at the exit barrier said we owed £258. We had in fact prepaid for our stay in the car park so no further payment was due. We had to contact a member of your help team to sort out the problem, which was eventually resolved once we gave our car registration number.”
“We used Long Stay Express for the first time and the arrival and getting to the parking and airport was fine. However on return it didn’t work for us at all. We waited over 20 minutes for the bus back to the long stay car park. I actually tried calling the Edinburgh Airport number to seek to resolve this situation and the person was just not equipped to take on or resolve the issue saying “the car parking was not run by Edinburgh Airport” - really? It became obvious that one of the factors may have been traffic congestion but was that the only one? The insult to injury was when presenting my ticket at the barrier not being able to proceed and being asked to pay £185 despite my parking being pre-paid and asking the member of staff in advance if all I had to do was present the ticket - answer yes but obviously not. Not good.”
“Booked and prepaid several weeks ago. Booking confirmed. On exit put card in machine to be advised I should pay £185. Call on the intercom sorted it out.”
“The number plate recognition wasn’t working and I had to take a ticket and give all my details again to the team member. The lines for arrivals was almost full, looking like it was parked cars and I didn’t realise the entrance was just there until I drove around a couple of times. The failure of the number plate recognition caused me problems getting out too. I had to wait almost 10 minutes before the barrier was lifted, again having to give my name and details via the intercom.”
“Parking, location and shuttle bus are great but every time we leave the parking lot we are never let through the barrier and are always told we need to pay for our parking even thought it is pre-paid with car reg. provided. We need to press buzzer and read out payment code - I presume your number recognition system is not working. This happens to family members too.”
“Came back to find my vehicle damaged told they couldn't see anything cctv told they couldn't help haven't decided whether to involve my lawyer or not will not be using again”
“We arrived on 14th June 2018 and it was chaotic as we believe a tram had been blown over. The traffic was at a standstill however there was no one around to organise matters. Some people had not moved for 20 minutes and most were anxious that flights would be missed. Although we had pre-booked there did not appear to be any spaces and we had to park our car up on a piece of grass as had other people. It was only by chance when we were running towards the terminal to check-in that we came upon a free space and we managed to manoeuvre the car in to a space. I accept that there is nothing you can do about the weather however I do feel that measures should have been put in place to ensure that the traffic was allowed to move more freely than it did rather than the whole area coming to a complete standstill.”
“It was supposed to long stay express....sign the car over which takes a few minutes then a10 to 15 mins wait for the 1 bus to take you to the airport. On return the car is supposed to be there but the bus goes all around the car park and then arrives at the express area where they give you the car key and then you walk to find the car, which is parked near by......completely pointless system.....quicker to have the ANPR system and find your own car. It should also have a few small buses running”
“At our time of departure, every customer was being asked to pay for parking despite having pre paid. This is not the first time I have seen this happen.”
“Didnt recognise registration number on entering Barrier didnt lift.. had to then visit ticket office to try sort out... whole po8nt of booking online was to make easier”
“When I pre-book the midstay carpark it is often full when I arrive & the walk from the car part to the airport is not nice. My ticket regularly doesn't recognise that I have pre-booked & paid.”
“recent mid stay parking : my was booking not recognised so on my exit I had to buzz before being let out.
I normally use valet parking but it's being discontinued.
if I use surface parking it's difficult to find a space.
if I use the multi-story I have to pay for fast track, which I may not need, & flexibility, which I also may not need”
“Having paid £120 for a parking space in advance, I was more than a little disappointed to find there were none. Driving around for half an hour trying catch one becoming free is adding to an already stressful experience. Unimpressed...”
