“My plane was 1 hr late and you charged me an extra £14 to get out of the car park. This is not only extortionate for 1 hr but also the late plane was outside my control.”
“Pre booked parking at short stay. Couldn't get in or out without speaking to someone on the Intercom. Tried to charge £280 otherwise. Also drove round and round looking for parking place”
“When we were leaving and put the ticket in it said we had a balance of hundreds of pounds we had to ring the security office give our booking reference to open the barrier. Not ideal. Other than that good car park.”
“I paid to stay at the terminal car park which offered the fast track check in.
I arrived at 04.25 Saturday morning and the fast track door was locked although the sign suggested it opened at 04.00......”
“I booked and paid before I travelled for the surface car park, but when I got there was greeted with a sign saying 'This car park is full, please park elsewhere'. as I had already paid, I drove round and round for 2 minutes before I finally found a space. I will not be booking this car park again”
“On arrival the bus didn't come - I waited for over 20 mins and in the end walked to the terminal. On the way back the bus was over-crowded. I was stuck at the back with my bag and couldn't get off at my stop. The driver didn't help anyone to organise where to stand etc. and was impatient and tried to drive away before I got off. A whole family had to get off the bus at the wrong stop in the middle of the night.”
“Car park full despite having booked 3 weeks in advance. Had to drive round for 30 minutes looking for a space. One way system does not work & expensive.”
“It took over 45mims to get out of the car park yesterday Friday 1st June.
I use the car park once a week every week and there is no loyalty programme to support constant use”
“Although purportedly "convenient", the terminal surface car park is usually very full and you end up a long walk from the terminal, with no cover when it is raining and a difficult uneven path when you are trundling luggage. This is not helped by the airport closing off the most convenient entrance to and from the car park - right opposite check in. That adds another 100 yards or so. And the parking is, in my experience, the MOST EXPENSIVE AIRPORT PARKING I have ever encountered anywhere in the world (even New York and Paris). Edinburgh Airport is not well managed from a customer perspective, it seems to be getting away with ripping people off and not providing service, in the sole interest of shareholders. Welcome to Scotland - I think not! It has a monopoly, and it knows it.”
“My flight was delayed by a couple of hours and I was charged an additional £14+ when I went to the exit. I didn't expect this after being parked for 4 days. This possibility was not revealed at the time of booking.”
“On arrival at the designated time there were no available spaces for parking.Booking made weeks in advance.Many vehicles parked on roads and non designated spaces.Large area cordoned off for “amazing new parking fast track facility”.
This is not an acceptable process to take money without adequate spaces available.
An employee directed me into “drop off spaces” that were empty.
A rethink on facilities or extension is essential
Have not experienced such problems previously.”
“We couldn't find a parking space. We drove around three times and ended up parking in spot that was not a proper parking space, Wasn't really happy to leave my car there, but we didn't have any other option, There were lots of cars trying to find spaces. Just a bit of a minefield really,”
