“I used the long stay car park which is a not too far from the terminal building.
There had been a lot of rain and there were lots of flooded bits that we couldn’t get past with the trolley with our cases on.
There are also lots of pot holes as well and it proved really difficult to avoid all of these.
It really does need resurfacing especially in the bottom part of the car park.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Please properly signpost the miserable walk from long stay to the terminal.
Also fill the giant puddle at the gateway between long and mid stay - whatever the weather there is an ankle deep puddle that has to be waded through. Hideous in the dark - and get some lighting fixed too.
Dreadful! You remove the bus, charge the same so lighting, signage and no flooded potholes would be a minimum improvement!”
Thank you for your review. We will soon commence works to improve the walking route from both the Mid and Long Stay car parks within the coming weeks and we hope to have these works completed in time for the summer season next year. I hope next time you visit you will see an improvement.
Kind regards,
Customer Support Team
“Parking itself was fine as was the shuttle bus both there on our arrival and departure.
We left the carpark at around 12am and when I inserted the ticket it came up saying I was due to pay £120, I very nearly just paid this so we could get away quicker due to the time however knew it would be a nightmare trying to argue. Thankfully there was a very kind person on the call buzzer who opened the barrier for me and let us through.
Awful that i almost paid £120 as I’m sure others also would just to get home quicker. My parking was not nearly this expensive - be careful for this additional charges that are not detailed anywhere.”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. We will commence works in the coming weeks to upgrade the walking route from our Long Stay car park. This will include improved signage where necessary. I hope on your next visit you find our wayfinding more helpful.
Kind regards,
Customer Support Team
“The parking was expensive by comparison to other UK airports.
There were contradictory locations written on the key when collecting.
I also felt the parking bays on collection were very tight, I had to climb in via the passenger door as my car had been parked so close to the next vehicle.
There were also issues exiting the parking zone's gates... not exactly the frictionless experience we paid for.”
Thank you for your review. Our pricing is competitive in comparison to other nearby 3rd party car parking providers and we offer customers the option to book up to 2 years in advance to take advantage of the lower cost when booking in advance. I am sorry things did not go smoothly for you on this occasion and I hope we can regain your confidence on your next visit.
Kind regards,
Customer Support Team
“The walk to the terminal from the long-stay car park is very poorly signposted and that's even more of an issue at night or in poor weather, and it's the same when driving out, the exit route is very poorly signposted, and I also struggled to find the intercom, again very poorly lit and signposted, as my pre-paid ticket did not let me out and when I did get through they could not identify my number plate, and so I had to give them my booking details from my email, a very poor exit experience and made me think I would not use this car park again, unless they resolve all of these issues”
Thank you for your review. We will commence works on upgrading the walking route from both our Mid Stay and Long Stay car parks within the coming weeks. I hope that on your next visit you find the experience more enjoyable after the upgrade works are complete.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Absolutely disgusted was travelling from Pittsburgh to Edinburgh and my flight was cancelled from London to Edinburgh, eventually got a flight 8 hrs later and parking charged me £7 think this is totally out of order when it was outwith my control !!!”
Thank you for your review. As is set out in our terms and conditions, if you do overstay your visit outwith the 6 hour grace period then you would be subject to an overstay charge which is charged at the non-booked roll-up rate. In future, if you are aware that you will be delayed over the grace period you should make a new booking that starts when your current one ends.
Kind regards,
Customer Support Team
“Hi
When I arrived at the entrance to Multi-storey at Edinburgh airport the signage showed no spaces
I carried on only to find level 3&4 showed some spaces but when I drove around no spaces
I had to top floor ( outside in the rain ) to park my car
Not a great experience and would consider another parking facility next time !!!”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The actual parking was fine but the cost and the administration side are a disaster. I could not contact anyone to alter the car reg number. The BOT was not working and my account was not up to date. The booking was not on my account. I checked when I returned and the booking was still not there. As the booking is not there I cannot change the car I use. The cost is too high.”
“There is insufficient signage to guide to and from airport concourse and you have to go through a gate so small and unmarked it looks like a hole in the fence - also the intercom at the gate is hard to find, and in fact, broken on the first gate I tried”
Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“The parking of cars in the long stay park is as disorganised as ever with cars parked on corners, double yellow lines and on the pavements. Nothing is ever done about these cars.
There used to be a marked path to the terminal, but this has all but disappeared, making a free for all when making your way to the terminal.”
Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“On Friday I collected a friend from pick up and because her bag took ages to arrive in the baggage hall I was charged £27 to collect her. 0 stars for this experience.
I had pre-booked the multi story car park for Monday morning as had an early flight to London. When I went to insert my ticket into the machine that allows entry into the multi story carpark it wouldn't accept it, the machine didn't look like it was working OR the carpark was shut. I had to reverse back down the one way entry lane and then find a space on terminal parking and head through the airport to fast track security. I give this experience 2 stars because the car park charge was relatively low for EDI at £37.99 for the day.”
Thank you for your review. A small number of our ANPR cameras are currently not working as they should. This has been raised with the relevant teams and we hope that this will be fixed in time for your next booking.
Kind regards,
Customer Support Team
“Barrier on way in did not open so I had to call for assistance and was issued my ticket and then on way back the machine said I owed £120!! Another call for assistance to give my details and then barriers opened.”
Thank you for your review. We are aware of an issue with a few of our ANPR readers that we are hoping is resolved soon. I am glad that you managed to speak to someone at the time to get the issue fixed.
Kind regards,
Customer Support Team
“For the third time when booking parking your number plate recognition did not get my plate correct and led to a demand for £400 when I tried to leave the car park. Very disappointing again. The recognition of plates needs to be better.”
Hi there,
I'm sorry to hear that you had some trouble exiting and I hope our team were able to sort it for you at the barrier.
Thanks,
Customer Support Team
“I thought parking was fine and all organised and paid for to return from my trip to find I needed to pay another £270 (on top of the £240) I had paid upon booking to get out of the carpark, no one answered the telecom help button so I was left with no choice but to pay again to leave.”
Hi there,
If you haven't already, I encourage you to fill in our contact form and we can look into this charge for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thanks,
Customer Support Team
“On arrival the process was quick, efficient with very polite and knowledgeable staff. I would definitely recommend on the arrival process. On return though it was a very different experience. We arrived into Edinburgh on a delayed flight arriving at the car park approximately 1.30am. No staff were on hand although the instructions to retrieve my car keys were clear and simple. I retrieved my keys, proceeded to my allocated space and made my way to the ‘exit’. I followed the road exit markings to be met with an ‘exit’ barrier. This provided a ticket which I assumed led me to another barrier to exit the airport. On arrival at said barrier I produced my ticket to encounter a £6.00 exit fee! No one was on hand to explain why I had been charged an additional fee to exit the airport. It was 1.45 am, it was dark and raining heavily. I buzzed the intercom button several times with no effect. I eventually paid the fee in order to get home. I still have the receipt/ticket. Can someone explain to me why I was charged this additional fee? I would like an explanation and refund of this ‘exit ticket’. I realise my flight was delayed by just under 3 hours but on reviewing the documentation I was allowed a 6 hour window before any additional fees applied. Please respond as soon as possible. I have added my return slip and ‘exit ticket’ as proof of time and date”
Hi Mark,
It sounds like our ANPR system has failed and you've been charged incorrectly. If you haven't already, please fill in our feedback from and attach a few photos of your ticket and we can look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thanks,
Customer Support Team
