Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Twice now I have booked using this car park and on both occasions the barriers don’t lift and I had to argue about the fact I had a booking to then be told I’m in the wrong car park when I know I wasn’t I travel often then told to take a ticket and attemp to be charged £150, agg that’s not needed before nor arriving home from a holiday”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards
Customer Support Team
“had to wait 50 minutes to get transfer to car park after landing back in edinburgh due to you only having a 12seater minibus to transfer peaple back and forth,your other 2 single deckers were parked up in the car park, not a very good service at 3oclock in the morning.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I felt the long stay was too long a walk for an older person without disabilities and the walking ridge terrible for cases ! Lack of parking spaces and ever time get an overcharge and have to speak to a person at departures on the phone Causing further delay often late at night when you want to get home ! Not good enough !!!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Poor review is down to changes made to my car configuration while it was parked. I can accept that certain changes a necessary while car is being moved off and on airport these changes were not required. This has also occurred on previous use of the fast track parking.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The ticket machine wouldn’t accept the ticket couldn’t read it ,phoned the boy and told me to reverse and try it in the other bay and still wouldn’t accept the ticket eventually he let us in,on the way back the same happened only this time the man on the phone and took our details and let us out”
Thank you for your review. Sorry to see that you had difficulties with the barrier system. I hope on your next visit things work smoother for you.
Kind regards,
Customer Support Team
“Road going to the parking is horrendous, potholes the size of sinkholes. When trying to leave the machine tried charging me £100 despite pre booking in the website. Thankfully the parking attendant was very helpful and was able to sort it out for me. 10/10 for staff but 1/10 for facilities.”
“Positives - able to easily find a parking space; bus shuttle was efficient and clean; able to contact employee via intercom to resolve the exit problem (see below)
Negatives - lack of clear instructions on entry - did not seem to match the online instructions we were given. Had to guess what to do by trial and error.
We had pre-paid for the parking, yet on exit the machine wanted an additional payment of £180!!! Quite a shock at the end of our holiday.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Not happy that when I picked my car up and got to the barrier it showed that I owed £180!!
I pressed for help and the man was rude and gave me no reason for the error.”
“flight delayed, no response from enquiry 3 days latter & had to pay £28 for xtra 18hrs through no fault of mine, should have quicker response times on issues like this or except if known late flights. poor customer service and on a auto bot to chat to.”
Thank you for your review. I can see that you received a response within 10 hours of contacting us on Saturday which is within our standard response time of 8 working days. You can find information on how to extend your booking in your booking confirmation e-mail as well as in the FAQs section of our website and chat bot.
Kind regards,
Customer Support Team
“This time things were not as good as it used to be on other ocasions.
I did a pre-booking for 00:05 to 06:00, I collect the ticket around 00:30am.
Usually the ticket is printed with the order number, on that day it didn't happen. I was concerned.
When I picked up the family from the terminal, and went back, just to be sure I went to the payment machine and, surprise, I was invited to pay 25GBP..
I really want to know what happened.. it is insane..
It would be 0 starts. BUT... The 2 stars are for the staff that helped me to sort it out (it is a good habit to take the order confirmation printed out with me). He saw in the computer, he didn't know what to say to me.. Everything was OK on my side. He validated the ticket as 0GBO, and all was sorted.
Although he was awesome, this situation makes me not confident and wondering how it will go next time...”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“There was no problem with finding a safe parking place. However, I had missed a connection resulting in me being 14 hours late to collect my car. I couldn't contact anyone and had to pay £50 to get out, there was no option to get a receipt to claim the money back from the airline.”
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Quite far from airport and bus journey needs work. Only one bus. Worst was leaving. Put my ticket in and was told I owed £120 to leave (nonsense). Happened to 4 other cars in front. Was sorted quickly after buzzing in but lots teething problems need sorted before recommending.”
“Arrived, when leaving it wouldn’t let me out without paying £6. Didn’t understand why. No delay landing and going through security. Early in the morning so no one about to ask but wanted to get home as had two young kids. Very disappointing.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“It was really easy go get in to the parking and we left the car in no time. However my drivers side door wasn’t closed properly which meant my whole car was not locked. My handbreak also was not on. I’d appreciate if someone could follow this up.”
“number plate recognition did not work so the system issued a ticket. I got stopped at fast track because I lefty the ticket in the car. When I tried to leave, number plate recognition again did not work and ticket demanded £170 for the stay.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you had issues with your barcode however this is not essential for entering FastPark and I hope you were able to enter the car park with ease.
Kind regards,
Customer Support Team
