“My experience was very bad
My flight was delayed for one day and they took £90 from me. It was unfair .I will never forgive them for taking this money”
“On departing from the Fastpark following the exit signs i had to take a ticket and the next barrier i was greeted with having to pay another 6 pounds.
I had already paid 60 pounds up front.
So a total con.
Will never use again .
I will also warn as many people as i can on the scam you are running.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Pretty awful experience. Parked in Plane Parking; or is it Longstay? Apparently two names for same area. Anyway, ANPR didn't recognise car, got ticket by pressing button then worried for 24 hours had I used wrong car park (Which name is correct?). Went off to look for promised 12 minute shuttle bus, found stop with sign (Looked permanent) No buses, please walk to terminal. 10 minutes brisk, fortunately just carrying light overnight bag. On return, had difficulty with orientation finding the car park - again, having two names didn't help. Eventually at a point which transpired to be about 1/3 of the way on the correct route, I aked a uniformed member of the Airport staff for directions to the Longstay car park. He expressed surprise that I wanted to walk there, saying there were shuttle buses. I asked if he was sure, told him there were none yesterday. He assured me there were shuttle buses and directed me back to the bus stances outside the terminal. Having walked back there, now laden with grandchildren and their baggage, I asked a lady dealing with Airport buses where I would find the shuttle to whatever car park I was in. She informed me that the Airport no longer operated shuttles to the Longstay car park and gave me directions to reach it on foot. On inserting ticket to exit park the machine suggested I was due tp pay £55+. Same thing happened on my last stay at the Premier Car next to the Airport terminal. Pressed Help button, told responder had prepaid, was asked for Reg. number. Ticket returned, barrier lifted, not another word from responder.
Edinburgh Airport, not the best to use. If you don't provide shuttles, please don't say you do, it may be fraudulent. Please decide on one name for your car park and stick to it.
The one star was given only to allow me to leave a review.”
Thank you for your review,
I can see that your booking was for Plane Parking however it sounds like you have parked in the Long Stay car park. The Long Stay car park and Plane Parking are 2 different car parks as advised on our website and they are both also signposted with the name of the car park at each round about and on entry to each car park.
Plane Parking does operate a shuttle bus however you have parked in a different car park (Long Stay) that doesn't operate a shuttle bus.
Kind regards,
Customer Support Team
“Plane Parking- The buses servicing the Plane Parking car parks provided are not fit for purpose. They are elderly buses whose previous life was on service routes and therefore have no luggage racks. Might not sound a big deal except most users of this bus have luggage. You are left to try and get the luggage onto a seat to allow fellow passengers to board. They are an accident waiting to happen. Back to Long Stay for me.
Also, the ticket from the barrier is not protected from the elements and was blown away in the breeze. Overall the car park has a half-baked feel to it.”
“Worst Airport,staff don't take account single parent,carpark absolutely terrible don't recognise your number plate booked the carpark still try and charge you £250 on top won't be back .”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very disappointed this time round! We make use of this parking often to be able to quickly jump in the lift and into the airport departure. This time round there were no spacers in the underground parking and had to park 300 metres away in an open cover car park, if I had known this would have not bothered to pay the extra to be in the multi story car park! Very disappointed”
“Paid in advance online. When exiting I put my ticket in and a charge of £150 being requested. Luckily I pressed the tannoy and explained. No apology or explanation given, gate opened. Not impressed and will probably not use again.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Pre booked my car parking, which I gave my flight details when booking fast park, got to check in asked for flight details again, then proceeded to charge me extra £15, as flight time arrive changed to 12.05 am rather than 11.55pm staff not helpfull!!”
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“A racketeering exercise being run by the airport. I had to delay my return home by one day, went to “manage my booking” on the website. Unable to extend stay and website simply said I would have to pay £55 per day or part there of that I was late. Daylight robbery and avoid this racket at all costs”
Hi there,
Thank you for your review.
I'm sorry to hear your return was delayed and I understand the frustration caused by this.
We provide advice on what to do if you will be returning late in both our booking confirmation and FAQs on our website.
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“Having purchased FastPark on every visit to airport, I unfortunately had to cancel my trip to Berlin on Saturday 27th July due to a family bereavement
There wasn't a facility to cancel online and gain refund, so I emailed fastpark@edinburghairport.com to cancel and gain refund on Friday 26th July
I received reply back saying they would pass on my cancellation request to customersupport@edinburghairport.com
I also emailed customersupport@edinburghairport.com on Friday 26th July
I have had no reply or refund received
In the circumstances and being a regular customer, it's extremely disappointing to say the least considering the reason why I had to cancel my trip”
Thank you for your review.
I believe one of our customer support advisors have gone back to you in regards to your booking.
Kind regards,
Customer Support Team
“Car tyre pressure was returned with one tyre having a slow puncture and what seems like it has hit a pot hole, very hard. Have tried calling but there isn't anyone I can speak with and I get sent around in an Edinburgh airport phone loop. No accountability and not impressed.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Poor. On arrival the gate didnt recognise the car reg so has to pay £6 to exit and come in again. Even then only by activating intercom could we gain entry. Similarly on departure the machine showed we owed £195 even though we pre-booked. Again we had to use intercom.”
Thank you for your review.
It sounds like our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
