“Cars parked over 2 spaces
Got the gate to exit and was being charged £45 even though car was booked to 11pm, guy on intercom was extremly rude and kept talking over us when trying to give registation number to get issue sorted”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Poor service, bus drive need to cheer
Up and the buses need be made fit for the job in hand. Also ticket machines need to be graded against the wind blowing the ticket away”
Thank you for your review.
Once you have signed up to our emailing list this does not mean you will get the discount code straight away, this will be sent out when they are available.
Kind regards,
Customer Support Team
Thank you for your review.
If you go onto our Edinburgh Airport you can fill out our feedback form, or you can contact us on the phone number provided and we would be able to assist you.
Kind regards,
Customer Support Team
“Still not very good. Limited bus stops. So prepare to walk. Driver did not help disabled man whose wife was struggling to load a suitcase.
Wear wellingtons as the ground is a rubble mix.Inside of my car was a mess with a sort of concrete stain on the floor. Don’t expect total cleanliness but the ground is boggin.
Bus arrival times getting better.
Look at Stanstead to see how to do it properly.
Fix the ground structure and I bet you will get more customers and thus can charge more.”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“First time using Fastpark and I thought the process was really good until I returned, I took a photo of my dash when I dropped my car off in lane 3 and on my return my car was in parking bay A40 which is no distance at all even with the one way system would be less than 400m but as you can see from the pictures I’ve uploaded some how my car has an extra 3 miles on it,the times of dropping it off and picking it up are on the screenshots I took proving this so would like some sort of answer of how this can be justified.”
Thank you for your review. When using our FastPark service, your vehicle is taken from the reception area, where you drop off the vehicle, to an on-site secure parking location which is approximately 1.5 miles away. Your vehicle is then driven back to the reception area ready for collection on the day of your return.
Kind regards,
Customer Support Team
“After booking into terminal parking for my recent holiday it took me over 20 minutes to find a space which actually was not an official parking slot but I had no option ! This is very frustrating when you have limited time !”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Got charged £275 on leaving despite having pre-payed
Had to wait for ages (with unhappy cars behind)while it's sorted.
Great otherwise, loved the proximity to the terminal.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“My car number plates were stolen between Thurs 15th and Sunday 18th. Police Scotland contacted me on Aug 19th to advise a car with my plates had been found abandoned. I emailed your office, was advised by return email that it could take several days to be dealt with. Fortunately, the police were able to refit the plates before my return. I have not yet received a reply from your office. The security must be such that this theft could be seen on camera..I would hope so and would appreciate a response to my email.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“greeted and droped off car very easily not quite at top of lane 6. helpfull and friendly staff, keys droped off and given silly bit of paper to scan on return for keys was told by staff to photgraph just in case.
While i was in the terminal sitting at gate 4 waiting for my delayed flight i could see my car where i left it, it stayed there for about 3 hours, then it was moved to the end of the lane where it stopped.
Driver then got out THROWING THE DOOR OPEN SO HARD IT BOUNCED BACK AND FORWARD ON THE CHECK STRAP, THEN DOOR LEFT OPEN WHILE DRIVER GOING AMONG OTHER , STAFF IT LOOKED LIKE HE THOUGHT WAS IN CHARGE, THEN DOOR SLAMMED SHUT, and vehicle left ther for a further few hours, i have exact timings on tracker and cameras
Cars on board camera and tracker indicate ignition off while car still rolling down lane 6
Good job i couldnt get out and tell what i thought of him.
Not impressed with the driver i hope the rest are not the same, WILL NOT BE USING OR RECCOMENDING THIS SERVICE AGAIN due to property being abused
Collecting keys and vehicle was easy”
“I pre paid parking in advance and had confirmation email showing I had paid.
On my return when I put my ticket in the machine by the gate it showed an outstanding payment of £190!
I had to contact someone for assistance so they could let me out of the car park.
It’s absolutely disgusting that this happens. The number of people who must get caught out by this!
It’s basically robbery.
You need to do better!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“On departure I had to pay an extra £6.00 although I had booked and paid online giving times and flight info.
Both rear doors of my vehicle were marked. looked like doors of adjacent vehicle opened against them.
Very disappointed”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Booked into the car park fast park valet to be told on arrival and booking keys in that I had to pay an additional £15!
Very poor considering it was all booked online and paid for beforehand”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I had pre-booked and paid for my stay at terminal parking. For the second time(out of around five occasions), my ticket was rejected when I attempted to depart, with the machine demanding that I paid around £355 of extra charges. As on the first occasion (around two years ago), I had to phone the control centre to be released, much to my inconvenience. This is a very poor service.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
