“I have used FastPark on several occasions and have always found it to be convenient and safe. However, on my way home from a recent holiday, I received an email to advise that my car had been damaged whilst in FastPark. It transpired that it had been scraped and dented along the entire length of the nearside from front to rear wing. I appreciate that accidents happen and Edinburgh Airport Parking have accepted liability and will pay for the repair. However, that does not compensate me for all the inconvenience of getting estimates, arranging the repair and being without my car for several days while it is being repaired. Doubt I'll use or recommend this service again.”
“Honestly very poor compared to last time I used it . Real shortage of spaces despite being pre-booked , only available spaces at furthest edge of carpark and home to people it would appera whom are unable to put a car square between two white lines. Took 20 minutes to find a space and to cap it all someone scrathched teh car when I was away !.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“My flight was cancelled so I didn't go to London. The car park attendant said to call Customer Services for a partial refund, but when I read the "small print" I saw no refund would be given. Disappointing, as all the times are in your system”
“Was really impressed until I picked my car up. I already had paid £80 to stay in the fast park for 7 days. I was then given a ticket to allow me to leave the car park, got to exit and put my ticket in the machine and was charged a further £6. My car was parked roughly 200 meters absolutely ridiculous to be charged more to exit.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you were not satisfied with the walking route within the Long Stay car park. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Car park was overbooked and we had to (along with many other people) park in places that weren't actual spaces in order for us not to miss our flight.
Clearly not tracking number of cars booked.”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Car park virtually full on arrival. 15 minute walk to terminal. On arrival home I discovered I'd booked return date for Saturday when we actually arrived early hours of Sunday. £54.99 for 1 week's parking ...plus £55.00 for being a couple of hours beyond our paid parking. What a rip off. There must be loads of customers who make this mistake. They'll make millions out of this.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
As advised if you exit out with the pre-booked period you will be charged the drive-up and park rate as the overstayed time was not pre-booked. It is the customers responsibility to ensure they have booked the correct dates and time.
Kind regards,
Customer Support Team
“Good comms. Reasonable price. Very busy with only a few spaces, even at end of August. Many vehicles parked on double yellow lines and out with spaces. Came back to car to find dent on my bonnet as though someone had leaned or sat on it. Cannot prove it obviously and park at own risk, so take your chance as it is the nearest cheap walkable option. Surface is very rough for a four wheeled suitcase!”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Charged £6 for overstaying when the only reason was my flight was delayed and only by an hour. I had allowed for a small delay. Also had the standard wait for your baggage to turn up, 2 flights land at the same time and they use the same belt for both flights luggage when they could have used a different one for each flight.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Warning - MId stay refundable is NOT refundable if cancelled less than 24 hours before even if booked less than 24 hours prior and still misleadingly called 'refundable'. False advertising”
Thank you for your review,
As advertised on our website; If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As per our terms and conditions, we are unable to offer any refunds or vouchers for bookings that are made but not used:
https://www.edinburghairport.com/help/terms-and-conditions/car-parking
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The prices have gone through the roof - nearly doubled in one year. Outrageously expensive. A total rippoff.The signage is awful - cannot be seen in the dark when leaving the terminal building.”
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“There are two reasons for my one star review. 1 - pricing. For some reason the same parking for the same dates was £20 more expensive on your mobile site than desktop which I only found out by chance. 2 - when I arrived at the time of booking there was not a single available space. Not. A. Single. Space. I’d booked to park my car in a space and there were none! That seems like a pretty basic requirement - I give you £50 for 4 days parking and you give me 1 space. I have no idea what I paid for. The only upside to the car park is that it’s reasonably close to the terminal and easy to find.”
Hi there,
Thank you for your review.
Our prices are dynamic so can fluctuate depending on when you are looking and current demand. Like many companies we are trialling artificial intelligence in some areas of our business, such as car parking meaning some prices are set by the AI trial and some are set by our pricing team. As a result some customers may see differences in prices while we compare and contrast pricing generated by AI and the team.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“On our way out from carpark we were asked to pay for our stay £170 even though we pre paid. This is the second time this has happened to us. It not pleasant having a shock sum to pay upon arrival back home from holiday. It was eventually fixed and we could leave but it's is unpleasant.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Had an issue with my booking so contacted customer service for a refund. They agreed it was an error at their end and agreed to refund the money. Two weeks on and still no sign of the refund and not responding to my emails. Very poor customer service”
Thank you for your review,
I can see that our support team has been in contact with you and has arranged for a refund to be processed due to our ANPR system not registering your vehicle upon entry which resulted in you being charged in error upon exit.
Kind regards,
Customer Support Team
“As usual you tired to charge me again on my way out when I had prepaid! This happens every time, not a great way to end a holiday being told you owe £280 and then having to call someone to sort it out at 2am!!
Why is there no bus service anymore and they don’t tell you that until to arrive!!”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Very confusing I got charged £6 every time I took a wrong turn in to 1 of many car parks, annoyed as I had already paid £100 to keep my car at fast park for 1 week.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
