“Booked the long stay with my flight details once I arrived back from my holiday went up to the barrier to get through only for not getting past pressed the assist button to which I was told I was a day over and had to pay £55 which was outrageous once I pay I said to your employee makes you feel good to be back in Scotland which he instantly found very amusing,found this a disgrace to which I won’t be using the parking again”
Thank you for your review. As a gesture of goodwill, we have extended our grace period. This means you are allowed to enter the car park up to 2 hours before booked entry time and exit the car park up to 6 hours after booked exit time without incurring an additional charge. If you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
“Arrived at barrier and it did not recognise my number, used intercom and told there was a fault, gave number and barrier opened.
On returning from holiday gate did not open , used intercom and told to put ticket in machine, I was given no ticket and operator said I should have exit ticket, I told him operator opened the barrier to let me in and he said that’s not the way it works. He then asked my number and then he opened barrier.
Total mess”
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
“My flight home was cancelled by east jet so I knew I was going to be a day over my stay in the car park so I went online to amend my booking but no you can’t do that ! Ended up having to pay an extra £45 for the extra day when I was only £44 for the week !”
Thank you for your review. As a gesture of goodwill, we have extended our grace period. This means you are allowed to enter the car park up to 2 hours before booked entry time and exit the car park up to 6 hours after booked exit time without incurring an additional charge. If you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
“Normally the parking is fantastic there, but sadly my last experience is after pre paying, being charged extra to leave the car park, even though I was departing slightly earlier, and no one on the intercom when I required help with this episode.
Hopefully they can resolve this and I can say good things again.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I booked an all day space in the morning, but you had to put a time (I.e 0600-0800) which I did. My partners flight was then delayed by five hours. This meant I had to buy another (all day) ticket. I think it’s disingenuous to make people pay twice for the same day when flights don’t keep to time.
Otherwise, the parking was straightforward except on entry, there’s no sign telling you which lane to take, could easily end up entering the Quick Drop off area.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“dated infrastructure, tarmac all broken up, walkway is not smooth making dragging baggage to terminal very dificult. It feels like the entire set-up of the airport is aimed at gouging as much money as it can from customers. An airport should instead target making it's use as low cost as possible for the population.”
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
“The fact that you have to pay the utterly outrageous “on day” price if your flight is cancelled and you unable to make it back to pick up your car on time is an utter scandal. It is a scam. A con. Ridiculous, uncaring, cynical, opportunistic and, if I may say, pathetic.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
“£240 paid for 10 days parking. Says it all! I feel ripped off. The parking itself was fairly easy but the price leaves me feeling disgusted. Edinburgh airport are nothing more than money grabbing & it shouldn’t be allowed.”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
“I was very disappointed on return from holiday I was hit with a extra parking fee off £55 because of a slight error which I am sure a lot of people make. I left my holiday on the 12th but as we got delayed and even with the grace period I hadn't put in the 13th early hours in the morning, you don t want to be faced with this. It would have been no more of a cost if the 13th was put in so how they need to charge you all this is beyond me and the man at the intercom was not helpful at all
After paying £89 I think the parking place should be ashamed to charge this extra with a totally easily mistake, they should have better grace, different if I was trying to bump them out of some money but if there was not going to be any difference they should see I was not trying to get away with anything, I was disgusted but too tired to argue after such a long delay and flight”
Thank you for your review. As a gesture of goodwill, we have extended our grace period. This means you are allowed to enter the car park up to 2 hours before booked entry time and exit the car park up to 6 hours after booked exit time without incurring an additional charge. If you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
“We have used this service before -no problems .However on our return from our recent trip our car keys were not ready .
No one took ownership for the fact our keys were unavailable and we were told 3 differing stories from staff as to why we were waiting .
Staff at the reception desk were unhelpful and there was lack of communication within our half hour wait .
Some staff members were even laughing at our despair
Will definitely not be using this service in the future”
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
“Terminal parking is not labeled as well as long stay car park and I went into pick up and drop off and had to pay an additional £5 for the lack of signage”
Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Thanky you for your review,
I'm sorry to hear that you had issues with your ticket upon exiting however I'm glad you were able to have the issue resolved at the time.
Kind regards,
Customer Support Team
“Very disappointed as I went io wrong parking zone although I had prebooked, coming out machine said I owed £ 280 then when I pressed for hep the operator told me I had parked in wrong zone . I explained I had only euros and cash no card he was determined not to allow me out for a genuine mistake requested if I could pay when home . He left me stranded had to then press for help again and again tried to explain no way a genuine mistake prevailed so had to borrow card from friend and pay £40 feel parking is very disappointing and not easily sign posted as couldn’t understand being able to park in wrong area .”
Thank you for your review,
If you book one car parking product and park in a different car park, you may be charged an additional exit fee. This is because the space you used was in a more expensive car park and had not been allocated for your booking. The full information can be found online in our Terms and Conditions:
https://www.edinburghairport.com/help/terms-and-conditions/car-parking
Kind regards,
Customer Support Team
“Having parked at Edinburgh Airport twice over the past two years I was really disappointed at the service provision by the airport when I was stranded at Berlin Airport when Easy jet cancelled the flight EYZ3262 from Berlin to Edinburgh at 21:40 CET on Sunday 07/07/24. My Midstay Parking was booked from 10:00hrs on 04/07/24 to 23:30hrs on Sunday 07/07/24 booking QW9GMR8UG, car registration MH57MAY. Due to the cancellation of the flight and time spent rebooking flights, I contacted the airportbooking requesting help to extend my car parking, I then received a reply that you would service my request in the next 8 days! There is no facility on your website to extend a standing booking.
On arriving at Edinburgh following a Eurowings flight from Stuttgart I went to the ticket machine located near the taxi stance opposite the entrance to Midstay pedestrian access the machine requested £60 which I duly paid with 3 x £20 note and the machine did not return the ticket to me. On exiting the car park I pressed the intercom at the barrier and explained to the gentleman who said I could come to the multi-storey car par and the could possibly issue a hand written note? Having paid £59.99 and £35 for fast track then to be penalised for £60 due to an issue outwith my control despite notifying you of my predicament and prepared to pay for an extension to 16:00hrs on 8th July July there appears to be a lack of provion for customers who are stranded abroad due to flight carriers who have abandoned their passengers- yours sincerely David Houston MOB 07477935454.”
