“My brand new Audi Q5 was damaged in the extremely tight parking. It was only a small door dent but right in eye line. Don’t take you new car if using the service.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We were caught up in the IT problems and our flight was cancelled meaning we were unable to join our cruise. We collected our car after seven hours and explained to the representative there. He gave us the FastPark email and said we would be charged for one day and the rest refunded. I contacted FastPark immediately and did receive a reply that basically said they had received my message and they would look at it. That was well over a week ago and I have heard nothing but have been asked to rate my stay. When Covid struck in 2020, we had parking booked but were unable to fly because airports were closed. I dod contact you about that but we never revpceived a refund for that parking. I hope this is not goin to happen again.”
“My parking experience on 19/7 was short as my flight (EW 363) was cancelled due to the worldwide IT-failure. I had paid £100 for effectively 3 hours of parking. Is there any chance yto get reimbursed for part of this? (sdalchow@hotmail.com)”
Thank you for your review. Please fill in our contact form and we can look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Pulled up to the barrier, let in by member of staff. Showed booking, told me which bay to park in. Charged £120 on way out. No reply from buzzer, queue behind me to get out so pressured to pay. Paid £36 prior for 2 days stay. In total cost me £155 for 2 night stay, not bad.”
Thank you for your review,
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I booked in advance and paid £40 for a short stay. I entered the car park and got confused. I left the car park thinking I was in the wrong car park. Re-entered and was told by someone on the help button to take a new ticket. When I returned I had to pay £145 to leave the car park”
Thank you for your review,
If you think you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Terrible experience will never use again.
Had pre paid but as was some sort of issue I got put in wrong lane and as a result my car registration wasn’t recognized so had to pay £165 to get car out !
Customer service not helpfully and frankly verged on rude
Furious at lack of help and having to pay twice”
Thank you for your review. For us to look into this for you please fill in our contact form.
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I was charged £100 to exit the car park, my flight was delayed but 2 hours so my exit time was missed by 10 minutes. I was then made to pay £100 to get out the car park.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Plane delayed 2 hours and charged 6 pounds for the privelege! Have used this service 3 times this year spending £250.Disgusted by the greed, nooyalty to returning customers. You should be ashamed!”
Thank you for your review. Please fill in our contact form and we can look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“As a frequent customer I have never had this issue. However only today when in a complete rush could I not get parked in the terminal parking, wasted 15/20 mins looking for space. Resulting in missing my flight.”
“Review updated due to failure to refund after global IT outage not being there fault. £50 for three hours parking. I wont or recommend use to anyone. They also gave a voucher of 50 quid to be used before spetember 2024.”
“Tried to cancel or reschedule for following week the day before my arrival but due to travel had no access to internet and no way to chat to anyone by phone, got no help cost 90 pounds to not use car park even though I've used it 10 times in the last year. Terrible service only good at taking money not helping out if there is issues”
Thank you for your review. If you can please reach out to us using our contact form then we can look into this for you.
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“While it was very easy to gain access, find a spot. It was parking at the end that was the problem. Due to the lighting, it was near impossible to see a double railing which could really have been painted YELLOW so it can be seen. With no sensors, I now have a neat dent to the rear bumper.. can we get the railings painted so they can be seen. The light from behind the car is too bright to allow the railing to be seen at present.”
“Was stuck in the US as part of the crowdstrike issue so one day late. Any consideration from Edinburgh car park - Nope hit withthe full daily cost of £55”
Thank you for your review. If you haven't already please fill in our contact form and we can look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank your for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
“I prepaid for parking at the multi -story parking lot but I didn't have my license plate yet because it was a rental. When we got there I was unclear what to do and pulled a ticket out of the machine- I had prepaid 91 pounds through the online website. When we returned to the parking lot and went through the exit gate I got charged another 200 pounds. I am unclear what happened and why I was charged an additional 200 pounds.”
Thank you for your review,
If you entered the car park with a different car to the one stated on your booking, your booking would not have linked to the ticket you received upon entering the car park.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Flight was cancelled on the day and the airport parking does not allow you to move or refund the booking in that window. I had not even entered the parking area yet.
I was able ot move my flight booking for the upcoming week but I am not allowed to do this with parking. Very poor customer experience.”
Thank you for your review. If you can please fill in our contact form a member of the team can you look into that for you. https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I had a terrible experience - my flight was cancelled because of the global IT outage, and there was no way I could cancel my pre-booked parking. So I didn't use the parking and lost my money. What can you do? Provide a simple clear way to cancel parking when flights are cancelled.”
Thank you for your review. Please fill in our contact form and a member of the team will be able to look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Used a few times with no issues at all. But this time, when I returned from my holiday and picked up my vehicle, it was a mess—lots of mud and dirt on it. Not sure if your staff took my vehicle for a rally race during my holiday, but I won't recommend anyone use FastPark service.”
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
