“leaving the carpark - put the ticket in the machine and it came up with wanting excess payment of £150 !!
Pressed button to speak to operator but no answer
What a shock at just after midnight, in the freezing conditions
Text said had to pay at a machine, had to reverse us and car behind us away from the gate drove off to find machine.
At machine could speak to operator who told us what to do, said he hadn't heard the first call, was a bit gruff.
Then got out.”
“The airport was closed due to snow and storms. Drivers are advised not to travel unless vital and yet I still get charged because my car was in the carpark 2 days longer than my contract.”
“Snow was atrocious in car park. Road had been cleared but mounds left in front of cars so struggled to get out. Pretty poor considering the cost to park here.”
“This was my first time using the new Fasttrack facility and I didn't think it was particularly well signposted in the car park.
The morning I was there the conveyor in security was jamming and it took about 20 minutes to get through Fasttrack! I'd have been quick going through the normal channel.
The worst part was on my return as there are no signs within the airport as to how you get back out into the multi-storey via the Fasttrack bridge. I was directed on asking a member of staff but the route was not clear due to alterations. However when arriving at security I was ushered in but explained that I was looking for the Fasttrack bridge to the car park and was informed that it was closed and that it always is by 20.00 at night. This I found frankly ridiculos and I had to walk all the way back down and then outside to reach the carpark and back up to the floor I parked on - and it was snow so not very inviting nor frankly did I think it was worth the money.
I consult in customer management and I will use this experience to demonstrate how it is not done!”
“Flight was delayed by 6 hours. Even though I booked my car park for an extra 4 hours, i got out 2 hours after the booking time. Still within the 24 hour block (my booking started at 10am, finishing at 23:30 with my flight scheduled to land at 19:10, should be reasonable to pay for 24 hour blocks) I had to pay £7 on exit barrier. Disappointed.”
“Arrived at the ground level car park to see a sign at the entrance saying car park full, please use opposite car park. After doing this the alternative car park had no disabled spaces and had to park significantly far away from the terminal. On walking to the terminal the ground level car park had absolutely loads of parking spaces and empty disabled ones right next to the terminal building, so the information was incorrect and what looks like that no one could be bothered to remove the sign.”
“Accidentally got into the wrong lane and ended up in the drop off zone, had to pay £1 to get out...really!!! Then as I exited the car park despite having pre-paid I was asked to pay £111........no idea why. Then had to get into a discussion with attendant through the call button to explain what had happened and had to hunt my booking reference out before being released.
Not what you want after your 20 minute flight to Orkney could not land after 3 attempts, being diverted to Inverness and having to get a 3 hour ride taxi back to Edinburgh......with Glandular fever and no voice.”
“Booked surface parking but when we arrived at the airport the surface car park was closed and we got diverted to R/S parking area which is so far away it’s nearly at intermediate parking. Then when we walked to the terminal we could see that the surface parking had lots and lots of spaces available. More frequent checks should be done by staff so that they are aware of the parking spaces available. Also we booked early to get the best rate but I found that if I had actually booked the parking the night before we required it then it would have been £15 cheaper so booking early was a misleading sales pitch. Very dissatisfied with the whole experience.”
“Mid-stay car parking fine in terms of finding a space. However, it's a lengthy walk across a dirty, badly surfaced path to the terminal and the exit is incredibly tight which isn't ideal after a long flight and the inevitable lengthy wait for bags at the airport. Not a great experience.”
“Bought "Terminal Surface" parking only to find sign at barrier declaring area full use area R&S (I think). I recognise this is still surface parking and within walking distance but is a fair walk for me and my wife.
To compound the issue getting to the terminal there were many, many (+30) spaces I walked by in the surface parking area.”
“I had an issue in leaving the car park. I made my booking several days earlier. Had no issue in entering the car park however when I returned from my trip and attempted to exit, the card machine advised I had a balance to pay of £100.00. I pressed the intercom button without response and eventually pulled back into the car park and sourced my booking paperwork. After searching online for a contact telephone number I spoken to someone who advised me to press the intercom button. Again I pulled up to the barrier, entered my card and was advised I owed £100.00. Having checked my paperwork I knew I was still well within my pre-booked time. I pressed the intercom again and after several attempts someone responded. No explanation was given to the issue other than my registration plate might not be recognised. I gave my booking reference and the barrier was then opened. What I had hoped would be a straightforward process became a bit of a mess and getting to speak to someone was a challenge. Nobody could explain why I was being advised I owed £100.00 or offered an apology.”
“Parking bays too tight. Second incident of damage to my car when parked, clearly by cars manovering into adjacent bays.
I use Edinburgh airport parking due to necessity (frequent travel) when I pay in advance, On 4 of last 5 occasions, I have been unable to exit due to poor ANPR recognition of my car registration number. Very poor service.”
“It was very disappointing as we had specifically booked surface parking to be close to the terminal as we were returning late at night. When we arrived the sign said car park full and were diverted to the overflow area S. We found one of the 2 remaining spaces. When we walked through to the terminal there were numerous spaces. I understand the need to use the overflow car park at peak times but difficult to understand when so many spaces available in the original car park.”
“There was a car park full sign for main area so went to overflow. However, when walking to terminal could see there were plenty of spaces in main area.
But had a good experience when booking as had double booked and staff were quick and helpful in rectifying”
“The barrier would not lift when I went to the exit. This has happened on more than one occasion even with all the details being correct on the booking form. It is very inconvenient trying to find the booking email for the booking number whilst traffic is queuing behind. Once I did find the number I was let through, but not particularly impressed with the system as this is a repeat occurrence.”
“Despite prepaying, charged £170 at exit. In darkness, could not contact operator. After 10 minutes, eventually found the intercom button, and all was resolved.”
