“WE WERE DISAPPOINTED WITH THE EXPERIENCE FOR THE FOLLOWING REASONS:
1) THE NAME VALET IMPLIES THAT THE CAR WOULD BE VALETED - AND THAT THIS WAS INCLUDED IN THE PRICE. WE DISCOVERED ON ARRIVAL THAT THIS IS NOT THE CASE. BUT TO ADD INSULT TO INJURY, WE WERE NOT ALLOWED TO PAY EXTRA FOR THIS SERVICE WHEN WE DID ARRIVE AT THE AIRPORT.
2) WE CHANGED THE COLLECTION TIME FOR THE VEHICLE BY 40 HOURS (REDUCTION), BUT WERE REFUSED A REFUND FOR THE DIFFERENCE.
PLEASE INVESTIGATE, AND LET US KNOW HOW YOU PROPOSE TO REIMBURSE US?
MANY THANKS.”
“Exit machine failed to register car and was presented with bill for £499 having pre-paid for stay £70 - allthis at 6am after an alll night flight! Have to say that from the initial unpleasant shock, attendant was extremely helpful (a very rare commodity these days) and got out after only short delay - luckily no-one else behind me at that hour of the morning! Full marks also for asking what went wrong as opposed to anodine and irrelevant box ticking!”
“What’s the point in these surveys if you just ignore the complaints. I had a good experience this time however the last time I used Edinburgh parking it was not good. Did complain and was met with silence.”
“Booked parking 3 times and on 2 of those occasions have had to seek assistance when leaving as ticket machine requests full payment when I have already paid when booking online”
“On arrival the number plate recognition did not work correctly and printed the wrong regarding number of my car on the ticket when approaching a member of the staff at the carpark I was told don't worry about it rather than sorting a new ticket for me he just said press the help button when leaving the carpark after returning to the carpark and trying to leave inserted card and was faced with a you owe money for parking pressed the help button and the microphone was not working properly Surrley if there would have been an out of order sign at the barer if there was a problem with the machine”
“I got the times wrong on my booking and put 7.00 in the morning return not 7.00 at night. The parking for Monday through to Friday morning was circa £43. The 12 hours excess charge was £28. Whilst i accept it was my error the overage was disproportionate and unreasonable. It was in effect holding my car to ransom.”
“2nd time I've had to seek assistance on exit from Plane Parking. Both times I've been asked for an extra charge, this time £80. On contacting the assistant I was told the reference I quoted was an old one and I wasn't registered for parking, which was nonsense as I had the confirmation email with me. Sort this out once and for all please.”
“Waiting 20 minutes for the shuttle bus, not nice with on a cold night with a lot of people in holiday clothes. We arrived at 18:45 on a Saturday night, waited 20+ minutes for luggage and 20 minutes for the bus, over an hour from clearing passport control to getting to our car”
“Circled around the Terminal Surface car park for 20 minutes before finding a space about as far away from the terminal as was possible. Quicker and cheaper using NCP or PremiAir.”
“Registration not recognised on entry, machine wouldn’t allow me to leave without speaking to me member of staff through intercom. He was rude and abrupt”
“nothing went wrong but charging £30 for a day to park in open space is ridiculous. The car park is badly laid out and the taxis create big issues getting in and out.”
“I prebooked long stay from 26/2/18 until 8/3/18 at a cost of £41.99. The parking was supposed to end at 8.30 on 8th but, due to bad weather in Newark, USA my flights were rerouted through Frankfurt and I arrived in Edinburgh about 4 hours late. My car was safe, no problems there, but when I put the ticket into the machine it signalled that I had to pay £215! I was thinking I might have to pay extra but that was ridiculous. However in order to get my car out and get home after a fairly arduous journey, I paid it. Have just been speaking now to the Airport parking and have been assured that the moneywill be refunded in full as there was clearly a mistake. You need to get the parking ticket machines sorted out. I was lucky to have money to cover that cost, others might not. This is the second time I have experienced difficulties. A while ago I used that car park and the barrier would not open because the machine, then at the barrier, was demanding extra money. Having said all that, when it works the parking is good value and secure.”
“The reason I have given a poor review is that my flight was delayed by approx. 3hours (EasyJet from Stanstead) then when I went to leave the car park I was charged an extra £9.90 to get out. That is unacceptable day light robbery!”
“Quick pickup and drop off but due to weather disruption flight was cancelled and it's seems impossible to get a refund and phone lines are not being answered when calling through to airport and selecting car parking options.”
“This was the peak of the snow storm on Thursday 1st March. I telephoned in advance on the Wednesday evening to verify the car park would be clear of snow and accessible. On arrival at the car park on Thursday morning at about 07.30am I had to dig out snow from a car park space to get my car off the main car park access lane which had not been adequately cleared either. Once parked and in the airport my flight was cancelled and I went to the parking office to ask for a refund or voucher for use on my next trip. Complete refusal to consider any offer.”
“There was no instructions on how to exit, put my ticket in at the barrier and it requested me to pay £110. When I asked the driver of the shuttle bus before going to the car he told me there was vehicle recognition. Didn’t need that after a long day travelling.”
“I put ticket in machine to exit car park and the message displayed on machine said £949 was outstanding although I had already paid £78 three weeks previously. This caused my anxiety to flare up again. I rang bell on intercom and was eventually let out of the car park. No explanation or apology as to why this happened.”
