Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Mixed experience. Had my return flight time changed by Ryanair a couple of weeks before we were due to go. Tried to amend online and couldn't but prompt reply from Airport Parking via email to say no problem I could do it when I checked the car in. Staff at key drop couldn't find our return flight but selected one with pretty much the same return flight time saying it would be okay. Arrived back on time, collected car no problem and then asked to pay extra charge of £4 to get out of the car park!”
“Car parking experience was excellent but the car was not Valeted as included in the price. Inside the car was dusty and there were old marks on the outside of the car, this is why I have marked the score down. If the car had been washed I would have scored a 5!”
Thank you for your review.
I believe our customer support team has reached out to you and has advised our fast park product does not include a car wash or cleaning service.
Kind regards,
Customer Support Team
“I didn't use the car park because of a problem with my car, it was a little dissapointing that I couldn't get a refund as it was 23.5 hours before my flight, not 24. I think it should be less time before the flight, as it was quite a lot of money, not your fault that my car broke, and I know they are the rules but it just felt a bit unfair.”
Thank you for your review.
In line with our terms and conditions we're unable to refund any bookings, or part bookings that are made but not used.
Kind regards,
Customer Support Team
Thank you for your review.
I can confirm the shuttle bus has been reinstated to and from the plane parking car park.
Kind regards,
Customer Support Team
“The only negative point I've got is when we landed and looked for the fast parking area there was no direct sign showing where to go ask 3 or more staff to go but got sent on a wild goose chase it took about 45 minutes to find our car after 1 staff pointed us in the right direction that is my only negative point I have but overall good thank you”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Although we pre-booked, we couldn’t find a space in the long stay car park. Drove around for ages till we happened upon someone leaving. Cars were parked on double yellow lines and curbs - not great.
Could do with better signage and pathways for pedestrians.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I had booked my parking, after booking my flights. A week before I was to fly out on holiday. Ryanair canceled the fight. I was able to rebook for the next day. However when I tried to change the dates at the airport car park. The only way I could do it was to cancel my parking. Then reply, for a day less it cost £12 dearer. I think you should have another way of letting customers amend their bookings. It wasn't my fault that the fight was canceled. Again a day less but £12 more .... You should get some one to look at your site”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I would book this again due to location, and ease in some respects. We chose it as we were arriving back in the early hours of the morning and wanted to avoid a transfer bus if possible at this time. However, there were some considerations and comments:
On arriving we got increasingly worried as we progressed up each layer of the multi-story, as each level was full and it was only when we reached the open top level that there were spaces available. The digital spaces indicating availability on each level seemed to be wildly off, so not sure how this is managed and if there would ever be a time where despite booking in advance there is not any spaces. It certainly felt close. Plus we had arrived 3.5 hours early for flight, so glad we'd given ourselves time to traverse the carpark.
On returning after holidays, heading out to the car park circa 3am. When we got out the elevator, there were three young guys sleeping on the bench of the top level of the car park. They woke and watched as we started to load up car. Nothing further happened, but we did feel a bit vulnerable at this early hour and it did make me question aspects of security. However, there is an element of the carpark being so close to the airport that likely is cause of this and otherwise did seem safe enough.
When trying to leave, our ticket didn't scan. However, there was assistance on the other end who confirmed we had booked/paid online before arrival and they opened the gate for us.
Overall, ok experience. Car was fine in our absence and location is great.”
“Positives are proximity to terminal building - and pick up after our trip - pretty straightforward.
BUT at 4.30 am when we arrived for Fastpark drop off, although we got parked up pretty quickly, we then had to queue to drop off our keys, along with a 20-30 others. It is all done by touchscreens of which there were only 4, I think. It was not intuitive particularly so some people struggled, thus holding up others.
Al in all we took 10-15 mins at this point.
Our so had parked at Longstay car park around the same time and was through security by the time we got to security.
Don’t think we’ll use this pretty expensive service with long waits again.”
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Generally good, except you can expect to have your air con switched off and radio settings changed. I understand that seat and mirror positions need to be adjusted to safely move the car, but drivers should leave other car settings well alone.”
“Unfortunately on return to my car I found the headlights had been left on, and the car left in gear with the handbrake barely engaged. Other than this, a satisfactory service and very close to terminal.”
“Easy to find but struggled to get a parking space. Walkway to terminal could have better signposting as could exit route. Would use again if these issues addressed.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Walking route
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
I can confirm the shuttle bus has been reinstated to and from the plane parking car park.
Kind regards,
Customer Support Team
“Exit was the problem when I was asked for £712 parking fee, having already paid in advance. Renovation work onsite made navigation to services almost impossible. Not the best experience I’ve ever had.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Paid £85 to park here for the week system is pretty easy to use however still had to pay £4 to get through the exit barriers after leaving the car park.”
Thank you for your review.
I am sorry to hear you were charged £4 upon exiting the fast park car park. This shouldn't have happened. If you can fill out our feedback form we can look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“10 minutes away from the bus stop then another good 5 minute walk from the bus to the terminal. Came back and my car was extremely dirty. Apart from that all good, both buses came within 5 minutes.”
Thank you for taking the time to leave a review. I’m pleased to hear of your great experience, and we look forward to welcoming you again in future.
Kind regards,
Customer Support Team
“early morning flight, not quite sure where to go, but the written directions issued with my booking were excellent and found a great space on level one next to the ticket machine and lifts.
Easy booking and billing
Would use this service again”
Thank you for your review.
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
