“The lack of signs as to where the mid stay car park when leaving the airport was terrible and as a result it took us over 30 minutes to actually find the car park despite us asking several members of staff. Not one member of staff knew where the mid stay car park was and we were told there was no mid stay car park!! Very poor”
“the parking wasnt signed very well we spent 10 minutes trying to find the car park and asking several members of staff who where few and far between we eventually found it thre should be a pod for customers trying to find the parking”
“For the price i paid i expected to be much nearer the terminal, it said 2 minutes but took about 6-7 minutes to get down to section S ( the only place we could get parked).
The signage was poor, i got very stressed going round and round and confused with the 1 way system between different columns, not best start to holiday After 10 minutes my wife noticed the other car park right down the end, but was not obvious it was there or how to get there. robertsands@hotmail.co.uk for feedback please.”
“I book the terminal surface car park and there are multiple times when its full on the left hand side due to NATS. That means you have to park on the right hand side which is much further from the terminal. ..you may as well be in the mid stay car park. The reason I book unacceptable to offer parking in the terminal surface if its going to be full close to the airport terminal”
“Returned to my car put ticket in the control barrier, screen said I owed £270 although I prepaid my fee online, I had to contact the control room...who had no record of my registration plate or name, I had to get out my car scramble through luggage to retrieve my paper copy with reference number on it, then as I was reading the reference number out the control room guy mysteriously finds my reference number!”
“Not a good experience would not give a ticket on arrival and on putting ticket in on our return journey asked for £150 although we had booked and paid on line. We got it sorted but not sure I would use it again”
“Was asked to pay £160 on exit for prepaid parking.
Attendant cleared payment when called on intercom but nonetheless worrying.
Sign posts for surface parking
not clear when arriving.”
“Unclear entry lanes.
Left: valet
Centre: drop off
Right: taxis
There was no other option.
I pulled to the valet line in order to speak to the intercom and receive more direction.
The staff member was very rude.
I was told there was another lane to the right of "taxi" lane. However the road markings were clearly stated and there were ONLY 3 lanes available. When I said this to the intercom, I was spoken to very rudely.
My partner noticed ahead the extra lane. This however did mean that I would have to drive in the taxi lane to get to. After that, we spent a lot of time actually trying to find a space, the layout of the catpark made this very difficult. I would definitely never use edinburgh airport again!”
“Booked to stay at long stay car park. When arrived told car park full and told to go to medium stay car park. This was okay however when we arrived home at 1am in morning, we were told we would have to pay £180. When we buzzed the office we were eventually cleared to go.
Not the welcome home we wanted though!!!”
“There were long queues trying to exit the carpark on August 29th and there were no attendants to be found. I was charged £125 for my stay even though I had booked and paid online. I paid the amount as the queues behind me were large but when I inspected the machine more closely I could see that the issue was that the machine had the date at the 30th instead of the 29th and therefore was overcharging everyone.”
“50 minute flight followed by 35 minutes from touch down to inside the terminal FAR too long and airport was NOT busy. In efficient and this is NOT uncommon at EDI. And, as usual, nobody will respond to this comment. So why should I bother?”
“It took approx. 40 mins to exit the surface car park opposite the airport due to congestion around the exit barriers. I think it would have been quicker and less stressful (and cheaper) to get bus to long stay car park at the airport.”
“Signage to the "Long stay park" is probably the worst I've experinced out of any airport I've visited !!.
One wrong turn at it puts you into the drop of zone which requires payment for driving through it (how much does the airport make from people making a wrong turn ??.)”
“The past two days was the first time I had used the online booking for parking , for two days it cost £34.99. I asked at the parking office if all I needed to do on leaving was to use the ticket at the barrier and was told YES they looked at the ticket and said it would let me out.
In fact it wanted £ 30 and it refused my card and my credit card at the barrier! in a queue of traffic I had to back up and pay at the machines at the barrier. I did get a refund Today which was good, and was told that the barrier probably did not recognise my No Plate which was pristine clean.
Why did the barrier want £ 30 when online I was Charged £ 34.99!! Sounds like online robbery?”
“Not the easiest parking to find but safe and found a free space fairly easy however both cars in our party went to exit and the machine said we both owed £180 then the voice from the machine was not helpful as he just demanded the booking reference which luckily we both had. What was the point in filling out vehicle reg etc if the system dosnt recognise it?”
“The inside of the multi storey car park is damp and the surface is dirty. It is open to the elements so is windy and cold. The route to the car park is very bumpy when you are pushing a trolley. And it is very expensive to park there.”
“Had pre-booked, but arriving just after lunch time had to drive round for quite a while, along with other cars, looking for someone to remove their car as there were no spaces.”
“James Kirk arrived back 18th Aug. booking no 3476273
I used the fasttrack facility . No problem on the way out, but on the way back at 21.00hrs I made my way to the fasttrack bridge to find it closed and locked up. I then had to make my way downstairs , out and across to the carpark . As you could only provide half of the service on offer I would like half of the cost back.”
“Everything was ok until I was exiting the park. Having paid in advance I was shocked when the gate would not release me as it said I owed £130! It was soon corrected and I left.
Secondly because I have a personal registration "701 ARW" it causes all sorts of problems when making the initial booking as it is not recognised.
Anthony R Warnock”
