Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Easy to find. Pre booked parking went as planned. However on returning to the car after our holiday someone had opened their car door into our drivers door and made a small dent 🤷🏻‍♀️…….”
“Great service and location for drop off and collection. But was charged ÂŁ6 to exit car park?
Entry is really easy and also finding departures. Exiting car park isn’t particularly clear.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Came back to a car that wouldn’t start
Staff were not helpful
Will get parking in a cheaper offsite location in future
For a car park that’s supposed to be patrolled we weee in our car for over 5 hours and saw no one”
“Parking. What can one say that has not already been said?
Imagine, if you will, a world without parking. A world where you had to somehow fold your vehicle up and place it in your pocket as you went about your daily business; or one where you vehicle had to cease to be on this plane of existence whilst not in use. I put it to you that these are dark alternatives indeed, and it is to the glory of parking that we owe avoidance of such metaphysical dilemmas.
The sheer joy of being able to cease driving, alight from the vehicle, and leave - safe in the knowledge that the vehicle will remain where and as it was deposited, for the duration of your activity. It’s a small thing, but ladies and gentlemen, the small things matter, and having an allocation of time and space in which your means of transport may exist with existential threat is the luxury no vehicle owner can be without.
So to those who say “it’s just a parking spot” I say no! It nothing less than an answer to the key philosophical and quantum challenges of our age, and that, my friend, is worth fifty pounds of anyone’s hard earned wage.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The system informing drivers of where spaces were available was not functioning correctly causing additional delay after hold-ups getting to the airport. This added time and stress to a straightforward process.
Otherwise good, but expensive as I had to book within a week of my departure.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“It's mostly good but the terminal walkways need to be better. They go right through puddles especially between mid stay and long stay. Also some of the dodgy parking should be addressed.”
Thank you for your review. Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Very few spaces left and was down right beside long stay (thats just your luck I suppose!) Despite booking and paying in advance, when leaving the car park the machine informed me that i was to pay ÂŁ100 for 2 days stay. Soon fixed after a quick call on the intercom at the barrier.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“I think the way to the terminal could be better signposted. I also think the exit from the carpark could be better signposted.
It's really disappointing that people think they can park anywhere, particularly on the double yellow lines at the end of the blocks of parking. At one point two cars were side by side and you couldn't drive past. There should be a consequence for these drivers to make sure they don't do it again. It's very inconsiderate.
Overall I would recommend and use this car park again based on price alone.”
“Close to terminal. Very busy/full - little chance of parking on floor with bridge to fastrak. Poor signage to fastrak bridge from other floors. No pedestrian paths across car park from left to right to access side stairs (which it's unclear if are for public use).”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“My flight was canceled, so I extended my parking from the end of my stay period to cover the additional time needed by taking out another parking.
However, the ticket machine wanted ÂŁ306 to let me out of the midstay.
Buzzed for help expained the situation and was allowed out.
However, no communication from the assistant, the barrier just went up.
This can't be that unusual a happening at the moment, so not sure why?
What was I meant to do?”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I've used Edinburgh Airport consistently for years. This was the first time I parked in the long stay rather than take a taxi. Signage to get to the car park was okay but knew roughly where I was going. I parked my car probably at the furthest place from the airport and had a long walk. No problems. Unfortunately I didn't know how to get to the airport as there is no pedestrian signage instructing where to get access to the terminal and where the gates in the car park were. Signage is only visible once you get near to the gate.”
Thank you for your review. Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Second time using Plane Parking - it has improved slightly. The signage to get there is better. But within the car park it is very poor. A huge section of parking is labelled A, making it very difficult to locate individual cars. There seem to be only two stations for getting the shuttle bus and these are not easily found - particularly if arriving in the dark. The car park surface is littered with stones which makes it difficult to wheel suitcases.
More improvement needed!”
