“I emailed to ask if I could arrive later and I am still waiting on a reply to the email , no phone number that puts me through to speak to someone in the parking department . Embarrassing really from an International airport”
“Arrived home to a flat tire that had been damaged during our trip, had to then change it at 1.30am with minimal help from anyone. Had to ask a member of staff to leave as he stood and watched my partner change a tire as if it was a spectator sport all while having our 2 year old son with us. Have yet to receive any form of communication from fast park despite being promised this when we left. Awful experience and expense of a new tire - thanks!!”
“Arrived after a week away, no keys...machine just said contact reception...a confused lady collected receipts after other customer with the same problem was able to chase her down.
From memory we where 6 customers with the same problem, coming of our flight.
The excuse was that we where arriving after midnight, so the system thought next again day.
Interestingly enough was that other customers from the same flight had no trouble whatsoever.
A wise employee came to "rescue" said this will be 20 minutes.
He probably realised they where short staffed, so we where ask to go with them in a transit bus (mile away) and had to drive our cars back to fast track.
Total shambles and constant miscommunication.
I missed to go through the camera station leaving which also resulted in £4 extra charge leaving the airport.
Total shambles and we never got the direct phone number promised to complain and a potential refund.
The whole experience was horrid.”
“I booked Long Stay parking and arrived at 0530, expecting to find a space as I had pre-booked. There were cars and vans abandoned on double yellow lines, over entrances, four-wheel drive vehicles had mounted the pavement and parked there. You are not guaranteed a space even when booked well in advance. It is the most stressful experience. I abandoned my car on a double yellow line and arranged for my spare. Keys to be posted to my daughter so she could move it later on in the week.”
“I bought four days parking in the long stay car park online. The email sent to me said the ANPR system would recognise the car (number plate was clean) and raise the barrier on arrival, It didn’t. Pressed button and ticket was issued with my registration number.
On exiting I inserted the ticket and the screen said I had to pay £120. Pressed assistance button and explained the issue. The man asked if the ticket was in the machine I said yes. He said nothing more. Silence for a number of minutes, I had to assume he was doing something about it. It’s irritating when someone leaves you hanging like that without communicating that they may be a minute or so. I waited and waited. Eventually I pressed the button again, it rang for a while and then someone else answered. I explained that I’d been sitting waiting for the previous man to respond, no comment. He asked if ticket was in the machine, I said no it spat it out and it wouldn’t re insert. Silence. Barrier goes up. Silence. Does that mean I can go I asked.
Aye. That was it.
My weekend away was lovely and everything went to plan. The only slight irritation was Edinburgh Airport Parking whose system doesn’t work as it should and whose staff need some training in basic customer service and proper communication.”
“I arrived to park and had to drive around for 30 minutes looking for a parking space. I ended up having to abandon the car in as safe a place as possible. I also wrote a complaint and heard nothing. It is a great location and easy for the airport but I paid £80 to park for the convenience and ended up being very stressed. Not good service at all”
“Absolute shocking came of my flight on 01.10.22 at 00.12 to find my keys where not in my locker and my car was parked a mile away. Then had to get in a mini bus with another five customers to collect my own car and drive back to the terminal to collect my partner. I never left the airport until exactly half past one in the morning!!!!”
“Arrived after a week away, no keys...machine just said contact reception...a confused lady collected receipts after other customer with the same problem was able to chase her down.
From memory we where 6 customers with the same problem, coming of our flight.
The excuse was that we where arriving after midnight, so the system thought next again day.
Interestingly enough was that other customers from the same flight had no trouble whatsoever.
A wise employee came to "rescue" said this will be 20 minutes.
He probably realised they where short staffed, so we where ask to go with them in a transit bus (mile seay) and had to drive our cars back to fast track.
Total shambles and constant miscommunication.
I missed to go through the camera station leaving which also resulted in £4 extra charge leaving the airport.
Total shambles and we never got the direct phone number promised for complaint potential refund.
The whole experience was horrid.”
“Outbound
Ridiculously expensive parking. Obligatory tour of duty free. A single water dispenser. Moving walk ways which don’t ,
No where to sit but low value for money cafes,
Inbound
Jetways free but have to take the bus to the opposite side of the airport to immigration, Senseless snake lines to immigration,
Dirty toilets, slow baggage”
“Having previously always chosen Long Stay Parking because it was so convenient and accessible because of the handily placed Shuttle Bus I was disappointed to find that the Shuttle Bus was no longer running to the Long Stay Park. The Shuttle Bus now only seems to run to the new Plane Parking and is a fair walk from the Terminal to the pick up bus stop which is awful as much of the walk is unsheltered! My worst fears were confirmed when we returned from Boston yesterday morning and got soaked to the skin walking from the Terminal to get to the Shuttle Bus. In any logical comparison I can only conclude that this is horrible change for the worse! I would appreciate an explanation of what was behind this decision. Is it a work in progress or what? If so, get it finished quickly. Also, on exit from the park the barrier didn’t recognise my prepaid ticket which was well within its time limits and required operator intervention in order to get out. You’ve got a blooming cheek charging what you do for this service!!!!!”
“There is nothing wrong with the actual carpark but the total lack of signage at the airport on my return was very upsetting. I spent half an hour walking about in the rain dragging my suitcase from bus stop to bus stop. The bus back to Plane Parking was not signposted at all.
I asked several members of staff (including those at the special assistance office) and none of them had any idea where to go to get the shuttle back to Plane Parking.
This is completely unacceptable. There is no information in the email, and no signs when you leave the airport to direct you. Every other bus company leaves from a busstop with a sign. Plane Parking expects the customers to guess that the bus is accessed up the ramp past the taxis...hardly intuitive. Only when I met another customer in the same position as me, did we work out that on arrival we had come down the ramp past the trams, and looked up there.
Dont forget that the airport has changed and many people have not flown for the past few years so it is unfamiliar and confusing, even to customers who used to be regular fliers.”
“Paid £170 for 7 days parking.
Couldn’t find a space and parked a good 5 minute walk away
Came back to my car after our holiday to very very poorly lit, scary as a single female
To scrapes and a scratch, the car park was so far at 3am it took me a good 10 minutes to figure out the way out.
Very very poor service”
“I paid over £50 to prebook parking. When we tried to leave on the 28th we had to pay another £165. So angry as we are pensioners and didn’t feel to well that day”
“Pre booked parking in Terminal car park. When we arrived there were no disabled parking spaces, which we required, and many of the cars parked in these spaces were not displaying Disabled badges. Drove round the car park several times before eventually finding a space by the perimeter fence. Not acceptable under any circumstances let alone when you are paying £120 for a weeks parking!”
