“When we got to airport the car park was shut so we had to pay for the other carpark which was open. Ended up loosing my pre paid money. I will not pay in advance again for parking at Edinburgh Airport”
“We have used this airport parking in the past without any issues. However, this time, having prebooked and prepayed, we arrived at the airport and not only was every space full, there were also cars parked in areas which were not even spaces. We needed a blue badge space and these were all full also, not all showing a blue badge though.
We had to drive around the car park for over 30 minutes until a space was vacated, not a blue bage space though, which made getting the wheelchair out very difficult.
If we had turned up on the off chance of finding a space, that would be one thing, but to pre book and prepay, you don't expect to encounter these issues.”
“Where too start, when booking 1 day before flying we booked the car park with the bus, as my wife has difficulty in walking to find when I arrived there was no bus, and I had to get my wife to walk all the way to the terminal which is not any good with a case and hand luggage.
On return and also on return in the past when I put the ticket in to exit the car park it said I owed £140. Then had to call the attendant who finally let out, it’s not ideal at 2am in the morning.
Regards Stewart Crawford”
“Never found a bus to take me to the building, I had to walk with my baby daughter.
The signs are very poor and I was my whole trip worry about it I parked in the right place”
“On checking in I had made an error in my booking and needed to add an extra day and was charges almost the same price I had paid for 6 days for an extra 24 hours.
This is unreasonable and poor customer service for a genuine customer error cause by changing the time on the booking.”
“lost my money for the second time, my car broke down so not able to use it, and took the train, gave the company more than 24 hours notes, but seeing as it was the Queen's funeral and their office was closed and it was a full 24 hours after before they read my e-mail it's my fault, last time I will ever use this airport, and they get £120 for nothing I am out of pocket”
“The lifts in the multi storey were broken on our return late on 9th October - no one to report it to at the desk so we (both over 60) had to haul our luggage up numerous flights of stairs”
“I had to pay £4 extra to leave the car park on top of the £58 I had already paid. My car has a noise from the engine that was not there before I parked and the footwell was really sticky and mucky. For these reasons I will rate very poor”
“Had to cancel my holiday 1 week before flying due to illness. Would have been nice to have my parking refunded like I received my resort transfer refunded, but if you can get away with being paid for doing nothing why bother. Customer consideration means nothing !!!”
“Very poor. The ANPR camera did not pick up our registration properly nor our parking reference number on the way in. I spotted this when I was out of the country as the details were not listed on the parking ticket so, before I returned, I sent two emails to Customer Services. Nobody got back to me. I knew that we would then be charged the full amount (another £155) if I did not challenge this. Thanks to your lack of response I had this uncertainty and needless stress hanging over me during our family holiday. It was finally sorted out by your parking officer but only as we were at the barrier on the way out. An apology would be good!”
“My barcode didnt work. I was sent to the multi storey carpark to solve the issue. The man there said it had nothing to do with him and to go to Fastpark, which I did. The lady there took me to an unmarked door, and said she would speak to someone. A man later came out to say someone had cancelled my bar code by mistake. This all happened after a 2-hour delay to my flight and late at night. I will not use Fastpark again.”
“I couldn't stay as there were no details regarding my purchase for car parking and I couldn't track down the company I booked with.
I am not young and a confirmation email prior to the booked parking would have saved me money on your parking and 2 taxis....
Shocking service”
“I scored a 2 because when I got in my car I thought there was a funny feeling when I was driving and a strange noise. I felt every bump in the road which resulted in a blow out just 5 mins from the airport on Edinburgh city bypass to the point I thought I was going to die! My car is still in Edinburgh now because of the damage!! I am so glad my 2 children weren’t with me. I truly do believe the damaged occurred when it was in Edinburgh Airports care as I had just had it serviced 1 week before and there was absolutely no issues at all.”
“No spaces in long stay had to park at kerbside. Shocking no shuttle transfer available walk in rain to terminal and return over bumpy roads .Would not recommend paying £90 for a week parking with this service”
“If I could award -5 (minus five) I would. Utterly disappointing.On arrival at the fast park building i scanned my ticket and learned that my keys were not ready and I was to contact someone from customer service. My flight from Athens, scheduled for 00:55 arrived ahead of schedule at 00:33. As I had hand luggage only, I was out of arrivals sharp. I had hoped to avoid walking around a dark car park (being a lone female) and had specifically booked your valet parking service for this purpose.
Without any other instruction or signeage, I headed back to the airport building whereupon I found a separate parking machine and used the help function. The receiver told me to look for the door inside the fastpark building. I walked back and searched, and found an unmarked door which I knocked. A man (supervisor) surfaced and was perplexed when I gave him my receipt/asked for my keys - he stated that my booking was for 11.20(?) I said 'no, clearly it is not' - my booking details were clear and correct. He again said that my keys weren't due. I showed him my booking. He simply said 'well i can show you my bookings'....and this is now approaching 1am. So, I tell him that I want my keys and he says he needs to go and sort them out. He disappears for 10mins and when he returns, he is without my keys, and another 2 customers from the Athens flight have joined me - perplexed that their keys also were not ready.
I ask, incredulous by this point, where my keys were. He said he needed to 'sort things out' (again). He disappears again, and returns outside 10 minutes later with a group of young men. I go outside to where they are and now tell your staff member that I want my keys instantly, that I am very disappointed and that I NEED to leave immediately. He says they were trying to 'figure out' where my car was and that it was 'quite far away'. I am extremely annoyed.
After another 10 minutes various colleagues brought cars up to the building asking if they were mine. THEY WERE NOT. A further 10 minutes saw my car arriving - without explanation or apology. I got in it and promptly left. When i approached the barrier i was forced to pay an ADDITIONAL £4 to exit. In addition: the ticket that the barrier dispensed on exit displayed a car registration that was NOT MY REGISTRATION NO.
Your system is inherently flawed. I paid for a service that I did not receive - worse still, I paid for a service that flouted all of your stated processes. The experience was alarming to say the least. Your failure to provide any coherence of thought, preparation and customer service is gobsmacking. Seriously - how can you get this wrong on every level??
I want you to explain to me why this happened.
I expect a full refund plus the additional £4 and a payment in light of your utter disregard for my personal safety, wellbeing, and waste of my time ahead of a 1.5hour journey back to my home town of Prestwick.
I expect a response by return with a reasonable explanation, refund and gesture of goodwill. I have consulted with my lawyer and will pursue this further at the drop of a hat.”
“Drop off was smooth but car wasn't there on our return, had to wait for 25 minutes for it to show up, completely defeating the purpose. Very dissapointing.”
