“Absolutely extortionate. £144 for a week... If we hadn't had to do this at the last minute then we would have definitely used another option. Won't be booking again.”
“charged me £40 for extra day in long stay car park. granted it was my fault because i put date in wrong because it was 5 past 12 my flight was in so technically next day. 🤦♂️but £40 extra it was almost same as what i paid for the week of £47 so a bit poor on there part tbh.rant over it was a long night.”
“On the web page the script indicated that there was a bus every 3 mins. On arrival we found that there was no bed at all. Rubbish if it is raining and you have to walk 1 km to the terminal.
When I was booking, for £5 more I could have had valet parking.
Will never use this mob again.”
“I flew back in to Edinburgh late on Tuesday night. Spent almost one hour trying to find my way back to the Long Stay carpark. No signs, No one to ask , walked pushing trolley around all the short stay car parks looking for my car, and looking to recognise any landmarks in the dark. Ended up on main road pushing a tolley across tram line. I have further damaged my arthritic ankle due to this episode.
Why is the routes to taxis, trams, buses so difficult, and why are there NO signs at all to the Long Stay car park. Also Can you erect a map somewhere central, which passengers can look at to get their bearings, or to understand where they are going.
I met several people who were also lost trying to find their way around outside.
Otherwise no complaints about the airside experience.”
“Edinburgh Airport Carpark Stay (Long Stay)
1. No buses to run you to the terminal or back so if it is raining you get soaked. These were “suspended” during Covid and never returned.
2. A lot of potholes.
3. Many cars are parked in undesignated spaces.
4. Pedestrian Route to Terminal is not marked so you find the Terminal by Trial and Error.
5. Exit route not marked clearly when you are driving out. You may have to circle the carpark a number of times before you can find it.
6. For these inconveniences you have to pay a premium price.”
“It took 40 mins to find the way in having tried both ends of the building and paying 2 x £4 drop off fees having been incorrectly directed there by passing airport staff, as there were no clear directions . The location is perfect for the terminal however and parking very easy. On return a week later I used the help button on the first machine I found because I had pre-paid and the exit procedure wasn't clear. I was told to simply put my ticket in the exit machine and it would allow me out. I did this and was quite shocked when it asked for £360. We noticed at the only other exit someone else was having the same issue and a queue was building. Using the help button I was eventually allowed out. I dont know if I followed an incorrect procedure but if the booking confirmation had contained a detailed map and precise instructions of how to proceed none of the above would have happened and I'd have been a happy customer rather than a very disappointed one.”
“I don't understand this parking lot. Because I booked in advance and he paid £ 40. When I left the guarded parking lot, he had to pay an additional £ 140, I don't know for what. Something's wrong with me”
“Booked through app after checking prices.
Plane was delayed gave 0100 as arrival time. Paid £39 on exiting had to pay extra £50. I also submitted the flight dates and numbers.
Won't be back.”
“I've marked one star just so that I could get access to this box to make the following suggestion. It is not a rating. Nor are the marks that follow as I can't send my thoughts without answering them. There needs to be a review of how different parts of your database link with each other as the parking records should show that I did book FastParking, but then had to cancel it, and have received a refund. So the following questions are all irrelevant as they refer to the reaction of someone who had the parking experience. The booking and refund processes were very acceptable, however.
I hope all this might be helpful. I don't normally respond to such surveys, but felt I wanted to give a positive criticism so that you could consider adjusting the wording, either in the email or at the start of the survey page, to cover those who might have had to cancel their booking. I feel you'd receive a more positive response from those who've had to cancel, and could therefore just ignore the survey, than my initial reaction, which was that "this hasn't been thought through properly and I'll just ignore it".”
“We booked a 3.5-day parking slot in the multistorey car park at a cost of £69.99. On the way to the airport, the car we were in (which had just passed its MOT) had a critical breakdown, with the (newly repaired) exhaust becoming dislodged. We changed cars and drove to the airport, and changed the parking details on line details en route to provide the revised car registration number. We were let in to the short stay car park area with the machine recording our reg no, and entered the multistorey car park. Upon leaving 3 days later we were presented with an excess charge of £180. That's a total of £249.99 for 3.5 days' parking - more expensive than our flights to Rome. Unacceptable.”
“What happened to the Bus that used to take you to the Terminal also now £120 for a weeks parking a disgrace. Good job it wasn’t raining. Rip Off won’t ever be back disgrace. 😠😠😠😠😠”
“I am not happy with the clarity of where the car park is. I had booked to park in your car park but ended up parking in the long stay parking and had to pay an extra £176 on top of your charge. I feel there wasn’t enough signs or directions to the car park and the instructions was not clear, especially when driving in the dark. There was multiple signs directing to the long and short stay car park coming off the main roads to the airport but not your car park. Because of this I have ended up paying over £200 on parking. I would appreciate it if I could have a refund.”
“I tried to cancel because of illness but still waiting for a response to my messages.
I am therefore instructing my company to delete the charge.
Your customer care is absolutely appalling!
David Mackay
07768760566”
