“Quite apart from the walk to and from the terminal, especially very late at night, it was frustrating on our departure at 1.30 a.m. to find that the barrier did not rise and we had to wait for some time for someone to answer the phone to check our booking.”
Thank you for your review.
I am sorry to hear that the barrier did not raise, I am glad our car parking team were able to help when you pressed the intercom.
Kind regards,
Customer Support Team
“The parking was great, however when I tried to leave the system didn't recognise my pre paid booking, system wanted £180, after 5-10minites a member of staff resolved the issue.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking lot itself is nice, easy to find and not expensive for the airport, they could only improve the license plate recognition system Recently I made a pre-book and when I left I had to pay again, I reported the matter and it was clarified. Now I'm waiting for my money back”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I recently booked a space in the Multi-storey car park. All went well until I tried to leave the car park, I had pre-paid but when I inserted my ticket the machine said I was due £180... I called the help desk and explained, after providing my registration details they opened the barrier. Bit of a shock though, not sure why the system wasn't aware of my pre-paid booking.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. I am sorry to hear that you had difficulty when exiting the car park but I hope on your next visit things go smoother for you.
Kind regards,
Customer Support Team
“Signs showing availability in multi storey are never accurate.
Every 2nd time I park I’m stopped at barrier asking for more payment - albeit booking has been made and paid for.”
Thank you for your review. You may be presented with an incorrect charge when exiting if our ANPR system does not register your vehicle correctly on entering or it doesn't successfully link your vehicle to your booking. I hope next time your visit goes smoother for you.
Kind regards,
Customer Support Team
“It was difficult to find, I kept going past the entrance because it was unclear, it was dark, also the tarmac is a bit rough for suitcases and old people between the airport. It’s cheaper than the big car park but it’s outside collection and I’m not sure I would do it again, certainly not in the winter. I’d rather be undercover when loading the suitcases into the car.
I find all your parking entrances difficult and am grateful that everyone was so friendly and helpful.”
Thank you for your review.
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“car park would be perfect if the automated cameras could recognise the number plate. The last few times I have been with a booking I have had to buzz the attendant to get in and when faced with an exorbitant charge to exit then have to negotiate with another attendant. It should be better than this.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“It was our first time. The signage where you turn in wasn’t easily seen so had to go round again and incurred a fee.
Once in the line, it all seemed very chaotic. When coming back, getting from the baggage area to the car park was not very well signed. Suppose for regular travellers these issues would be redundant !”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Arrived when it was dark in pouring rain booked into long stay car park and found it very difficult to find signage to the footpath leading to terminal building ended up walking along main road which was busy
On return journey was easier as it was light but overall directions to footpath very poor and on a wet night it was a long walk to the terminal building with no cover
Would not book long stay again .”
Thank you for your review. We are currently working on a project that will see the walking route from the Long Stay car park upgraded and the car park re-surfaced. This is expected to be completed by the start of the Summer season 2024 and I hope on your next visit you will see an improvement.
Kind regards,
Customer Support Team
“No buses to the terminal building any more. Fortunately it wasn’t raining as it’s quite a distance to walk, especially from the far end of the car park. Wouldn’t be a great start to a holiday to be soaking wet when you get on the plane.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Poorly signed, big rain puddles all over the place and uncovered walkways when in long stay so if its raining ( as it does a lot in Scotland ) then be prepared to get wet !”
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“While the location of the car park is good etc, the quality of the facility is 3rd world. Huge puddles, gravel & detritus everywhere, building works and hopeless signage to and from the terminal. The airport should be embarrassed of these facilities and their management.”
Thank you for your review. We will be commencing works in the coming weeks in the Long Stay car park which will involve an improvement to the walking route and resurfacing works take place. I hope on your next visit you will see an improvement.
Kind regards,
Customer Support Team
“It took us 20 minutes to find and make sure we were in the correct lot, the signage was confusing and there were no instructions on our booking. Better signage would be helpful.”
Thank you for your review,
I can confirm that there are instructions on booking confirmation with directions and how to enter the car park.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Plenty of spaces and price is ok if you book online. Only issue we had is when leaving, the barrier said we had to pay £130 but we’d already paid online. We spoke to the person on the intercom and it he let us through but it would be better if it didn’t try to charge you again in the first place.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Whilst this car park is always good value for money, it is prone to flooding in certain areas making it challenging at times to negotiate large puddles of water if there has been rainfall.”
Thank you for your review,
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“It is in fact quite a walk to get to the " fast park". Then when we collected our car it was parked quite a walk again in the rain from the key collecting place.
Had we known we would have booked the closer under cover car park at the reduced rate.”
Thank you for your review.
Our fastpark team park your car in an available space, if you require your car to be close to the fast park reception you can request this for your arrival date if you require it.
Kind regards,
Customer Support Team
“Issue when exiting car park, attendant very unhelpful. Probably my own fault for not following the procedure. After giving all my details including the order ID he was convinced we had parked in the wrong place and was insisting on more information. What is the point of issuing order numbers if the staff are not going to use them. Eventually sorted by someone who listened.”
Thank you for your review,
I'm sorry to hear that you had issues when exiting the car park however I'm pleased to hear that the staff assisted you and you were able to exit.
Kind regards,
Customer Support Team
