Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We booked the terminal parking and on arrival the barrier was stuck. We had to wait for about 10
Minutes behind another vehicle and then eventually we were sent through another barrier into a different area. On leaving the car park 3 days later we were asked to pay an additional £110 at the barrier but the attendant eventually just let us go. Quite a stressful experience when we’d paid a premium to park close to the terminal.”
Thank you for your review,
I'm sorry to hear that you experienced issues at the entry barrier.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Normally I would give Edinburgh Airport multi storey parking five stars, but this time was not so good. Large sections of each floor were physically barriered off, and the signage showed no available spaces, even though there were a few, and “no entry” indicators. It seems they wanted everyone to park on the top, open, floor despite the freezing temperatures and high winds forecast. Customers pay a premium for undercover parking, so sufficient spaces should always be available, rather than taking the easy (perhaps even lazy) way and shutting a large proportion of the building - on every covered floor - at the same time for repairs and maintenance. Please put your customers, not your contractors, first!”
Thank you for your review. We plan any scheduled maintenance or repair works in the quieter winter months to have the least impact on customers as possible. In future if you do struggle to find a space in any car park if you press the intercom at any exit barrier then a member of the car parking team will be happy to assist you in finding a space.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
I'm sorry to hear that you had issues with your ticket however I'm glad it was resolved at the time.
Kind regards,
Customer Support Team
Thank you for your review. It sounds like the ANPR system hasn't registered you on entry which resulted in you having to press the intercom on exit. I hope it didn't cause you too much inconvenience.
Kind regards,
Customer Support Team
“We have used this a few times and it’s usually a good experience. This time though our steering wheel was moved and not returned to its position
In height the seat was pushed way back and the mat left in a mess.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. We have recently commenced improvement works in the Long-Stay car park which will see an improved designated walking route and resurfacing of the car park. I hope next time you travel you have a more positive experience.
Kind regards,
Customer Support Team
“Parking and access to terminal great.
Exiting terrible.
I thought it must be a blip the first couple of times. However, every time I get to the exit barrier it fails to recognise the ticket or the car reg.
It requires speaking on the intercom to correct the error.
Please can you look to correct this.”
Thank you for your review. We are working with the relevant teams to identify any issues in our ANPR system when they arise. Sorry for any inconvenience caused.
Kind regards,
Customer Support Team
“Walkable to Airport Terminal; car left for one week was intact on return; on departure asked to pay £190 despite having pre-paid. After calling for assistance and providing Reg No and name it was confirmed that parking charge of £190 did not apply. Others may have paid twice. If this is the norm then users MUST have the need to call for assistance brought clearly to their attention in literature and signage. This is a MAD system.”
Thank you for your review. We do have signage on each of our exit barriers advising customers if they do have a problem then to ring the intercom if assistance is needed.
Kind regards,
Customer Support Team
Thank you for your review. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review. I'm sorry to see that you had problems when leaving the car park however I'm glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
Thank you for your review. In future if you have trouble finding a space if you ring the intercom at any of the barriers a member of the car parking team will be able to assist you with find a space.
Kind regards,
Customer Support Team
“All was great with parking and the car was put into a disabled space for my mum to return to the car which I was so grateful for after the flight. The only thing I would ask is if the drivers didn't change the whole seating positioning, I understand they may have had to move my mirror and seat back as I'm small and this is easy to be readjusted but they had moved the whole position my seat was sat in from my headrest to my height and meant I was very uncomfortable driving for a few days after and have still not been able to adjust my seat exactly to where it was comfortably before.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We had pre booked the multi storey but on arrival and after inserting our ticket the machine indicated that the car park was full. We were let in after talking to a representative but it did give us some concern.
Also, on exiting despite having pre paid, the machine was looking for us to pay and again we had to contact staff.”
Thank you for your review. I am sorry for any inconvenience that was caused when entering and exiting the car park and I am glad you were able to speak with a member of the car parking team at the time to get the issue resolved.
Kind regards,
Customer Support Team
Thank you for your review. We have recently started improvement works in both our Mid-Stay and Long-Stay car parks which will mean that there is some temporary signage and walkways in the mean time.
Kind regards,
Customer Support Team
“All good as per usual. only concern about the time to exit always my car plate been scan confused. and the machine dispense a bill. always need to contact with the intercon to resolved the problem. its was the third time.”
Thank you for your review. It sounds like our ANPR system hasn't read your vehicle registration which has resulted in you being presented with the non-booked rate in error when exiting. I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
“Found car park easily, couldn’t find a disabled space (it was very early in the morning and car park not particularly well lit). In my return I headed to barrier as instructed and offered my ticket only to be presented with a £150 charge! Help button didn’t answer for some time but they did sort problem”
Thank you for your review. I am sorry to hear that you had difficulty in finding a blue badge space, in future if you are ever faced with the same situation if you press the intercom button at any of the exit barriers the car parking team will be happy to assist you in locating a space.
Kind regards,
Customer Support Team
“Couldn’t find a trolley to take the weight off pulling heavy suitcases. If this could be addressed that would be helpful.
Quite a narrow entrance.
Be useful if there was a formal drop off zone near the pedestrian exit so the second person could go park the car, saves a long walk dragging cases.
Otherwise all very good.”
Thank you for your review.
Thanks for bringing this to our attention and I will pass this over to our relevant teams.
Kind regards,
Customer Support Team
