“Fastpark: works great when it works but a pain when it doesn't. Scanning machines didn't work on our late arrival and needed a very grumpy attendant to begrudgingly sort it out.”
Thank you for your review. We are aware of a small issue with a number of our machines at FastPark within the last few weeks however this has now been resolved. I hope on your next visit things go more smoothly for you.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I am a disabled badge holder and have difficulty getting in and out of vehicle. Struggled to get somewhere to park. Eventually was lucky and found a space at the end of a row which I was able to use. If that had not been available I would have been unable to use car park.
I could see no signs for disabled parking.”
Thank you for your review,
Blue badge parking bays are on a first come, first served basis however if ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“It is a considerable walk now there is no bus service to/from the terminal so not as convenient as it once was. We had difficulty finding the walk route back to the car and ended up walking the long way around to the car park entrance.”
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that your car was not in the indicated space, if ever faced with this issue in future we have staff onsite 24/7 who will be happy to assist you.
Kind regards,
Customer Support Team
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is also marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is also marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Entering seemed ok, but when returning to car you had to go looking for the entry to it from outside which was not good in the cold with kids. Even had fast track - great for entering but not for returning.”
Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I always park in the mid or long stay at Edinburgh and usually have no problem. But that has been the last 3 times I have booked when leaving the barriers stays down and it’s asking for £180. This could just be an error but that’s my last 3 visits. So I have to press the button for assistance and after giving my details they lift the barrier. This can be quite embarrassing as during this time other cars are now all waiting behind me. Peeping there horns as already down from returning from there holiday.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Apart from the horrendeous parking cost, much better than the disaster in May. At least we could park without any bother.
You appear to still have problems with road markings on exit however.
I followed the directions only to realise that the arrows were showing the opposite direction to that directed by the exit signs. Thankfully no one was coming up that particular lane.
You really should sort this out before the inevitable accident occurs.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Used Long Stay car park due to the high cost of other options.
Directions to and from Terminal not clear enough although with common sense you will get there.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review,
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“This long stay parking used to have a bus running to airport. Without this and depending on where you can get parked it can be a long walk there and back. Not good if raining. Bring bus back please and rating would be better.”
Hi there,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“The walkways are not in great condition so moving suitcases becomes a bit of a pain.
Could you also better signpost the walkways to the terminal buildings.”
Hi there,
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“It was easy this time, however not my first choice but had to book at last minute. On 3 previous occasions staff were very rude, . Did not meet any staff this time, but I hope customer service has improved.”
Thank you for your review,
I'm sorry to hear that you had a bad experience in the past however I hope your experience on your latest visit was on more of a positive note.
Kind regards,
Customer Support Team
