Thank you for your review. We have recently started improvement works in both our Mid-Stay and Long-Stay car parks which will mean that there is some temporary signage and walkways in the mean time.
Kind regards,
Customer Support Team
“All good as per usual. only concern about the time to exit always my car plate been scan confused. and the machine dispense a bill. always need to contact with the intercon to resolved the problem. its was the third time.”
Thank you for your review. It sounds like our ANPR system hasn't read your vehicle registration which has resulted in you being presented with the non-booked rate in error when exiting. I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
“Found car park easily, couldn’t find a disabled space (it was very early in the morning and car park not particularly well lit). In my return I headed to barrier as instructed and offered my ticket only to be presented with a £150 charge! Help button didn’t answer for some time but they did sort problem”
Thank you for your review. I am sorry to hear that you had difficulty in finding a blue badge space, in future if you are ever faced with the same situation if you press the intercom button at any of the exit barriers the car parking team will be happy to assist you in locating a space.
Kind regards,
Customer Support Team
“Couldn’t find a trolley to take the weight off pulling heavy suitcases. If this could be addressed that would be helpful.
Quite a narrow entrance.
Be useful if there was a formal drop off zone near the pedestrian exit so the second person could go park the car, saves a long walk dragging cases.
Otherwise all very good.”
Thank you for your review.
Thanks for bringing this to our attention and I will pass this over to our relevant teams.
Kind regards,
Customer Support Team
“Handy for terminal. On arrival back, signs to car park poor. Headed off in direction of trams before retracing steps to a sign pointing to right of multi storey carpark. Followed this to a dead end. Only found car as had parked close to control tower. All in the dark an rain”
Thank you for your review. I'm sorry to hear that you didn't find out wayfinding useful. We are working wherever possible to improve this.
Kind regards,
Customer Support Team
“It was ok. Over priced for what it is and despite prebooking they tried to charge the full daily rate for our visit on exit. Sorted fairly quickly but not what you want when coming off a long flight. If you are going to charge an extortionate rate for parking the least you could do is get a system that works”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I have objected in the past regarding changing settings in my car but to no avail.
I understand that for safety reasons the seat has to be readjusted but why are my radio settings changed and both side of my air conditioning settings set to a maximum of 28 degrees centigrade?!!!!!!!!”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The car drop off was seamless but when returning we found that the signage to the Fastpark facility was not clear and a little confusing. This may have been a result of us using Fastpark for the first time though.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Got charged £5 for missing the turn on the roundabout but otherwise ok , spaces could be more apart to allow easier unload of vehicle but otherwise everything else ok”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“My rating is a 3 because my vehicle dashboard settings were changed when I got the car back. There was no reason to change the customisation I had built.”
Thank you for your review. All of our FastPark drivers are instructed to only change the settings that are necessary for the operation of the vehicle ie the position of the drivers seat and the mirrors.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
“I regularly use the airport parking for business and personal travel. It is easy to book and works well - it is however useful to have your reference number for pre booked parking as the exit is not always automatic. One thing - we have returned home and noticed a screw in the tyre which also happened earlier this year too. It would be worth security patrols to help avoid this.”
Thank you for your review. We have had some issues with our ANPR system over the last number of weeks and we are working with the relevant teams to get the issue resolved as soon as possible. All of our car parks are patrolled regularly by both our Security and Car Parking teams.
Kind regards,
Customer Support Team
“Car park is clean. The signs at the entrance to each floor indicates how many available spaces there are on each floor, however, I am very sure that these are not accurate as it said there were 61 spaces on the 2nd floor and there were none. On exit despite prepayment for my stay it said I was due £204, pressed the intercom and got it sorted but this happens 90% of the time, very frustrating. Parking charges in general at Edinburgh Airport are extortionate!”
Thank you for your review. I am sorry to see that the ANPR system didn't register your vehicle upon entry to the car park I am glad however that you managed to speak to someone at the time to get the issue sorted.
Kind regards,
Customer Support Team
“The parking was perfect, but your system needs overhauled. When I got to the barrier, put the parking ticket in it said I had a balance of £560.00 to pay,not what I wanted to hear/see. After speaking over the intercom I was allowed to go.
The very same thing happened to me the last time I used this multistorey carpark, that was in 2014.
9 years ago and the same experience.
So I'm only 50% happy with the experience.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“4th time I use multi storey park, 4th time I prebook everything about 6 weeks ahead, 4th time I have to seek assistance when exiting because of having an outstanding amount of 200£. Fix your plate reading technology please. With prices you charge for everything it should not be a problem.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Have used Edinburgh Airport Terminal Parking dozens of times in the last decade, always for Terminal parking & mostly it works like a dream. I always book online in advance. This time it was a bit annoying, as the car park entrance machine did not recognize my number plate (think glitch with machine), so I had to try another machine & the same thing happened. I then had to use the intercom to call staff, they took a while to answer but a woman sorted me out eventually with a ticket. Wasn't certain the ticket would have my booking details contained within it, so it was a bit of worry whilst I was away & on return when I popped my ticket in the machine for validation, it was all fine like always, turns out the ticket had my booking registration on it & not my vehicle registration which I am used to. All good in the end but as anyone who has ever had to reverse from a car parking ticket machine at a rush hour airport on Christmas Eve will tell you, it is not a pleasant experience with high concrete kerbs etc as hazards & other impatient drivers, it's always better when things work as they are supposed to & you roll up to the entrance barrier, the computers read your registration & the ticket pops out as normal.
Normally 4/5 stars, on this occasion only 3.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. Our Long Stay car park is marketed as a facility that doesn't have a shuttle bus. We have recently commenced works to upgrade the walking route from the Long Stay car park and I hope on your next visit you notice an improvement to the walking route.
Kind regards,
Customer Support Team
