“Price of stay was competitive, not too far to walk, however barrier did not open to let me out after inserting the ticket. It took 5 minutes to then get in contact, give car registration and then order number.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Its OK - just a car park beside the terminal building, so handy. Has spaces for cars like any other!
Exit was a hassle as when I put ticket in the machine, the display screen said there was £360 to pay (rather than just opening). No idea why as I was within my booking period. Had to push call button and speak to some grumpy bu99er (who asked for car reg and then booking ref as had no records of reg plate); the barrier was then raised with no apology but at least I didn't have to smash through it!!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“The car park was busy and I struggled to get a space. When leaving the machine was wanting to charge me £140. After a short call with a parking attendant it was sorted, but every time I use this car park it's the same thing.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was easy to find however it didn’t recognise my reg at the entrance or exit so had to press for assistance both times. Answered straight away and got me through but kind of defeats the purpose of booking in advance (apart from the fact it cost me £39.99 rather than £155 as it told me at the exit!)”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy entry, easy exit, no damage to car , but!
we didn't feel safe coming back at night along, poorly maintained and not clearly indicated, walking route. Not well lit and took 20 mins to find my car.
Would choose another airport next time”
Thank you for your review.
I'm sorry to hear that you felt unsafe when using our walking route back to your vehicle. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Was happy with the car park being near the airport, was exactly what it said...a short walk 4 mins
On the way back we had a problem leaving as the car registration wasn't recognised and was asked to pay £240,
Luckily we managed to talk to someone and the problem was resolved quite quickly with an apology, would still highly recommend them and would use the mid stay again”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad to hear that our car parking team assisted you and resolved this issue before exiting the car park.
Kind regards,
Customer Support Team
“Booked Plane Parking but got an upgrade to Longstay closer to the terminal. Price was good for 4 days.
If management read this I'd recommend improving the signage/directions to help people find their way to the walkway to departures. We parked in C5 and couldn't make out what direction to head. We saw some highvis-jacketed workers walking towards us and took a chance that they'd come from the terminal. It was before 8am in January so it was dark. We took our time to check for signage but didn't find any.
Perhaps a manager should test the signage as if they were a first time user in the dark?”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Car park easy to locate. Booking process was easy. However upon leaving car park was told needed to pay £155 (the booking was £32.99 and paid in advance) so was disappointing that we had to speak to someone to sort it. The issue was sorted quickly and the person who dealt with it was very helpful.”
Thank you for your review.
I'm glad to hear that you found our booking process easy and that the car park was easy to locate.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm pleased to hear that our car parking team was helpful and able to resolve this issue for you before exiting the car park.
Kind regards,
Customer Support Team
Thank you for your review.
I can confirm we have had some issues with our ANPR system but this has now been rectified.
Kind regards,
Customer Support Team
“The parking is great but they charged me for a full day £32 to add 8 hours on to the end of my stay, no option to extend a current booking you just need to do a new booking and first day is £32, I was £43 for 3 days but £75 for 4”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards
Customer Support Team
“Multi-storey is fiddly to find / get into. Road around airport is embarrassing - so many big and damaging potholes. 'Welcome to Edinburgh / Scotland’. It does seem worse than a typical Scottish road.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Thank you for your review.
I am glad to hear that one of our car parking representatives were able to assist you upon your return.
Kind regards,
Customer Support Team
“Once again exiting we were faced with a £140 charge for 3 days even though we had prepaid . Had to call the control and it was sorted out quickly. No idea why this keeps happening. Others have the same issue.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“First time we actually got out the exit barrier without a horrendous bill on the scanner. Was their last chance! However missed the entrance and had to pay £4.00 to get out drop off zone and back into car park ! Signposting is very very poor.”
Hi Louise,
Thanks for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Pricy but convenient. Unfortunately, on departure, I was notified at the exit barrier that I had an outstanding amount to pay of £270.00 (for a week's parking) and this kept repeating after several attempts to load the ticket. after reversing and reattempting for another failure, I eventually located the assistance button (a very small button with even smaller printing - almost as if you did not want to provide any assistance!). The issue was then resolved after providing my registration number). You need to mark the "assistance" button much more clearly and in much larger print. Spaces need to be enlarged to cope with modern SUV-sized vehicles”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Booked Plane Parking. Only afterwards I was told this was closed and I had been "upgraded to long stay car park". If I had wanted to be there I would have booked it. NO signs to follow to terminal so took and very roundabout, dangerous route there.”
Thank you for your review.
As stated on our website the plane parking car park is closed and all passengers who booked plane parking received an email with the upgrade to the long stay car park.
Kind regards,
Customer Support Team
Thank you for your review.
Our cars that are parked in fast park will be parked in an available space for your return. Our cars are ready in line with your flights arrival.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“My number plate was not recognised in arrival so machine tried to charge me full price. Not the first time this has happened. Sorted at the barrier but no apology given”
Thank you for your review.
I am glad one of our car parking team were able to assist you at the barrier. I'd like to apologise our staff did not apologise to you, Please accept our apologise.
Kind regards,
Customer Support Team
