Thank you for your review.
Our cars that are parked in fast park will be parked in an available space for your return. Our cars are ready in line with your flights arrival.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“My number plate was not recognised in arrival so machine tried to charge me full price. Not the first time this has happened. Sorted at the barrier but no apology given”
Thank you for your review.
I am glad one of our car parking team were able to assist you at the barrier. I'd like to apologise our staff did not apologise to you, Please accept our apologise.
Kind regards,
Customer Support Team
“The parking service is self use.
It is difficult to find a place but nesr close proximity to the airport.
It is handy but the prize rate is quite high also.”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“We were advised that there was no shuttle bus from the Long Stay Car Park to the Terminal Building and were happy to walk. However, the signage was either missing or very poor as we only found our way using our Google Maps walking app and even then, sure we took a circuitous route walking on the road when there was no footpath. This was hazardous, particularly on the return journey as it was dark and the roads were very icy. Better signage would really help!”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“I got my timings wrong when booking. The fast park staff sorted it out for me, but tried to charge an extra £40. I thought this was excessive as the cost when i booked it the day before was £62.50. My times were out by a few hours not a few days. However the supervisor managed to get the price down to an extra £25. This was all fine however when I picked the car back up I was given a ticket to get out and when I left the main exit to the airport car park I was charged another £4. I have used fast park before and this has not happened, so if it has changed then I should of been informed.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Easy to use helpful staff both ways only gave 3 stars as leaving the fast park had trouble with car recognition and second barrier was charge £4 although we were on time .”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The booking process, finding, entering and exiting the parking was all straightforward and painless but getting to and from the terminal is really messy. There is no shuttle bus, which was flagged up when we booked, but the supposed pedestrian walkway is hopeless, with a series of plastic barriers which, took us on a winding journey through ankle-deep puddles of water, potholes and intermittently disappeared, leaving us wandering in the darkness and freezing rain trying to reach our vehicle. It's not a huge distance but with all of our bags and no proper walkway or footpath, this was pretty miserable. I saw off-site shuttle buses picking up at the terminal so if you have to fly from Edinburgh, I would think that this would be a better option”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind Regards,
Customer Support Team
“The system failed a little. Having pre paid for my stay I thought it would be a simple, worry free operation to park and collect my car . However on leaving the car park it wouldn’t open the barrier but instead wanted to charge me over £600:00 , luckily the help desk did an amazing job and let me out so I wasn’t stuck at the gate . I’m not sure whether the system had a problem or I did something wrong, but it was definitely a bit of a concern at the time …”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Excellent service at drop off and initially on return. Plane had been delayed by an hour and very wintry icy conditions around Edinburgh Airport However, stressful situation trying to exit carpark. Little guidance other than ‘camera will read number plate and barrier should open’ - NOT the case - first barrier at exit had us totally confused - did not lift - queue of cars behind us did not help with the stress. My passenger got out to try to ascertain how to get barrier to lift and a driver from car behind shouted to press button, which delivered another card. Barrier lifted then we proceeded to exit to find yet another barrier - card had to be inserted and we had to pay another £4 before barrier would lift to let us exit.
After a lengthy flight and hoping for a swift, painless exit prior to a 3 and half hour drive home in severe conditions l was not impressed.
This might be ‘Fast park’ but it’s certainly not ‘Fast exit’!
Can you explain the £4 charge please?”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking was easy, plenty spaces. Leaving wasn’t great, was asked for £110 at the barrier, there was no button so tried to find contact detail on my phone, none were open (it was 11pm) eventually I decided to pay it and sort later, went to a different barrier which had an assistance button, called through and it was sorted quickly. But I’ve still no idea what the issue was and I didn’t need the carry on after a long trip.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Honestly. Coming off a long haul flight is annoying. But this seamless process of getting our car back was made even better by the super friendly and helpful dude in the parking lot. He was our saviour.
Knocking stars off because we still had to pay £4 to exit after prepaying. Wonky.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Have used several times in the past but will now have to reconsider for the future. No problems with the car park as such, however as flight was cancelled and had to extend the stay by one day. Was
charged £39.00 for this!! Will now consider whether willing to take this risk at this car park again”
Thank you for your review.
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. Passengers are able to extend their stay, this can be done by going onto the Edinburgh Website and creating a new booking from when your current booking ends until your return.
Kind regards,
Customer Support Team
“All well until my return. When I put in ticket at exit, monitor said “£150 unpaid” and kept ticket. I had to reverse out to clear exit and press button for help. The person raised barrier to let me out. I have often used this car-park before without any problem.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was relatively easy to locate although could have been better sign posted. The multistorey car park was very clean and tidy and parking spaces were of decent size. The terminal building was very easy to locate and is well sign posted.
The only negative, and its quite a big one, was on exiting the car park. With a line of cars behind me the machine accepted my ticket but requested £180 payment, despite preparing on the website prior to my trip. This was quickly rectified by the service advisor after using the assistance button but not after a couple of minutes of anxiety and embarrassment, and the frustration of other users.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required
I am sorry to hear that you had issues when leaving the car park and I understand the frustration this would have caused however,
I am glad to hear that one of our car parking representatives were able to help you on your date of exit.
Kind regards,
Customer Support Team
“The barrier did not open and issue me with a ticket. I had to press the button to get one. I was then asked to pay on exit but on pressing the call button, the issue was resolved quickly.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi,
Thanks for your review.
As per our Terms and Conditions when you book valet parking or FastPark you agree to let a member of staff drive your vehicle and park it at a location on Edinburgh Airport campus, and will have affected the mileage slightly.
As your vehicle is also electric and has been parked outdoors for approximately a week, the winter temperatures would have affected the battery range significantly more.
I can confirm we have had to jump start a number of electric vehicles for this reason.
Kind regards,
Customer Support Team
“Location good, easy walk between mid-stay and terminal. Parking space markings need refreshed.
On exit at barrier I was informed that there was £90 due (for less than 30hrs) despite pre-payment online. Quickly resolved though.”
“Location of the terminal and value with the 20% off was where pricing should be for this type of parking.
The ANPR system isn’t great, as it didn’t recognise my plate details from my booking and your attendant initially advised me I hadn’t pre paid u til I found my confirmation number on my e-mail. Your parking will be busier if there are more incentives to use the parking and you get the ANPR system sorted.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
