“Your website is awful......pages don't load up...it recognises we as me then won't let me process anything. I now have a number of accounts simply to get the website to work. My latest booking has said "Processing" for 20 mins now...and nothing!
The parking itself is great....trying to book it is awful.”
“We booked online into the Long Term Express car park at Edinburgh Airport. On arrival we were told this facility was full (in other words the park had been mismanaged and overbooked, so annoying and delaying many customers. Surely the number of spaces must be known to the administrators??). We were diverted by an official into the "Mid Park" but this turned out to also be full. Then a second diversion into the "Surface park" (aren't they all surface parks?) Anyway, we finally found a space in park R and made a dash for the Terminal over ground that is extremely bumpy for rolling cases. On return a week later our card registered an additional payment of £270 at the exit gate! We were however allowed out, free of any extra payment.
The car parking has become steadily worse over the years both in cost and service. Overpriced, overbooked and poor quality experience. The number of cars parked at Edinburgh seems astronomical, stretching over acres of land, partly in my view due to the lack of a proper rail connection, both from Edinburgh town and Fife.”
“EdinburghAirport multistory is the worst customer experience I have across all UK short term / high tariff car parks. In the last 3 years I have NEVER managed to negotiate the exit barrier with the ticket I received upon arrival despite being registered, pre-booked and prepaid online. Furthermore, no one has ever attempted to make contact with me to either apologize or explain the problem. These guys are amateurs or worse .... call me!”
“Again when I went to depart through the parking bearer I was asked to pay 275 pounds for my parking even though I had pre-booked and prepaid. This continually happens when inserting the ticket when prepaid. I then pressed the help button and read out my reservation number and the bearer was raised.
Also I note that my ticket on this occasion did not have my registration number on the ticket. Previously my registration number has been shown on the ticket. Why is this? When a customer pre-books your website states that the registration number will be printed onto the ticket indicating that the parking has been pre-paid.”
“Prepaid for long stay car park. Arrived to find no spaces and had to trawl around for nearly an hour to find anything. Spaces also fenced off and unavailable. Trying to exit car park is farce also with signs telling you one way to find out you’re going in wrong direction totally”
“Pointless service having someone park your car for you. I'd been as well parking it myself.
Upon pick up lots of customers didn't have a ticket for their car only one for the exit barrier because the drop off service was terrible.
I will not use this service again.”
“I Paid for the express service as I did not want to bring my keys with me on my holiday. I arrived at the parking facility and was informed they were full and could not park my car. I had to park the car myself, I did this and then asked the parking attendant if he could take my keys and was told no. I had take them on holiday with me and report to the reception when I arrived back to have my ticket validated so I could get out of the barriers. It was not a great start to the holiday and I was very disappointed with the customer service and attitude of the parking attendant. I opted for the express parking service as I wanted to have an easy drop off and not have to account for my keys throughout the duration of the holiday. I would not recommend this service as there was not enough staff to fufil the sales promise.”
“Beware you may not get a space in the long stay car park even if you have pre-booked!! Edinburgh airport is increasingly busy and they are now over booking this car park. I had booked in around two/three weeks in advance only to arrive and to be told by the attendant at the gate that there's a chance that there might not be a space. When I asked the attendant why this was they replied and said that it was out of their hands as the airport were allowing this. I stopped using the other long stay car park run by NCP as they were also double booking but now it seems to be happening here too! Cars were parked in non legal spaces and 4 x 4 on the kerbs and pavements. So be warned, allow yourself extra time to find a space and to get through the sometimes horrendous traffic getting into the airport. In future I will probably look at alternative airports for travel.”
“I was very disappointed with the service I received at the long stay express car parl. Upon arrival on Monday, I found the staff very rude at check in. The system was very disorganised and nobody knew where to go. The staff were clearly overwhelmed but this did not excuse their rudeness. Then on arrival back after our holiday, we were met with yet more rudeness, this time from different members of staff. e were also told we had to pay £155 to leave the car park, which was completely unacceptable. After long negotiations with the staff, they allowed us to leave. Having already paid in full to stay in the car park, this was an alarming suggestion. Overall, the service was very poor. I would be keen to hear what your suggestions are for improving the service and what you would be willing to offer me to encourage me to return to the car park in the future. I certainly feel reimbursing part of the costs of my car park stay would be a good place to start.”
“Booked long stay, overbooked so
Sent to mid stay, no bus!!
Came out on way home after long way only to get to barrier and find out there was a £50 fee to pay? Really??
At the end of a long day, I need this !!!!!
Had to back up and go to pay station as the customer service button at barrier didn’t respond!
Eventually a lad helped me and i was able to get out of the carpark and home, but this is not what I’d call a good service....”
“The long term car park was completely full on arrival, which was of concern after having booked in advance. Many vehicles were seen parked up along the access ways, despite the presence of double yellow lines.
Fortunately there was enough time to find a "non-parking space" that wasn't subject to a double yellow restriction before heading for the terminal. It was also only an overnight trip so that the risk of Edinburgh Airport applying aggressive parking sanctions (e.g. removal or clamping) was not as great as it could have been.
Advance booking can incur a significant financial outlay and so should guarantee a space on arrival. The fact that the airport management appears to prioritise income over ensuring delivery of the purchased "good" (i.e. parking bay) serves only to demonstrate its contempt for the customer.
Hence, a zero rating for approval and recommendation.”
“Absolutely shocking! New ‘express’ service is abysmal. None of the staff knew what they were doing. When we could not exit the car park we got sent from pillar to post without success. What is ‘express’ when you leave the bus at the last stop then join a queue to wait for your keys? Drive to the exit and barrier won’t go up, speak to three different people then get told there should be a card in the car to get us out. There wasn’t!! Waited 25 minutes to get through barrier. Will never use this service again.”
“We left our Hyundai Ioniq Electric at Edinburgh Airport's "Long Stay Express" parking on 30 Sept. until 15 Oct. 2018. When we left the car the battery showed 83 miles left and when we picked it up it only had 32 miles left. Initially I thought the car had been driven 50 miles in our absence but I now believe it must have been left with the heater set at 25deg.C and unlocked for the whole period (it is not possible to lock the car with it still "switched on").”
“I paid for express parking when we arrived at the airport I were informed the express parking had been over sold and we would need to find our own parking space in the long stay car park. This was not something I had allowed time for and with two small children added to the stress of trying to get checked in and through security. Making them walk round a car park in the dark at 5am is what I was trying to avoid. Very disappointed in the service get your act together!!!!”
“We arrived at the long stay car park after booking on line a couple of months back to find that the car park was completely full.
Cars were abandoned on kerbs and double yellow lines all over the car park.
After going around for a good 20 mins to find a single parking spot I then went to the info office. They told me it was full and I was told to park in the mid stay.
On arriving back from our holiday got in the car, out the ticket in the machine by the mid stay barrier and was hit with £240 bill. Eventually somjne answered the machine and eventually cleared the bill and let me through.
Not happy at all and will really consider a different company.
Mr Clark.”
“Pre-booked & paid for. On arrival, No spaces..... ‘car park’ full sign at machine. Attendant still activated ticket issue at barrier. Spent 10-15 mins trying to find a space. Finally directed by attendant through intercom to surface car park where there are spaces! New ticket issued at surface car park. After a further fruitless 15 min search finally parked illegally, otherwise would miss check in. On return some days later saw a number of other poor drivers in the same position I was some days earlier! On exit from car park initially car park barrier system requested payment of £160.
What a shambles!”
