“Park at Edinburgh airport quite often for day trips down south. I never do seem to get used to just how eye-wateringly expensive it is, and how complicated easy it is to accidentally drive into the wrong place.”
“Absolute shambles, booked and paid for Terminal surface parking months in advance only to arrived at car park to a “car park full” warning. Entered and drove around for over 20 minutes eventually having to stalk a family coming out of arrivals to get their parking space. Not a great start to the holiday and therefore won’t use it again.”
“Not impressed with fright leaving car park being asked to pay £80 for prebooked and paid for parking. Signage at the airport needs to be improved. I can see how easily people go to the wrong long stay car park”
“I booked a car space from 7pm on 13/08 until 1am on 15/08 using my mobile before leaving on my journey to Edinburgh. I received a text message about 3 hours latter with a reference number and confirmation of my booking at the Long stay carpark. This was followed by a second text confirming my arrival time. When I tried to collect my car I was told I was in the wrong Long stay car park and would have to pay again to exit. It appears that directions to the correct car park were sent in an email. This assumes I have email access when travelling. I DO NOT HAVE. Furthermore on checking my e mails on my return home I found the mail in my JUNK file. THE SYSTEM OF NOTIFICATION CURRENTLY IN PLACE DOES NOT WORK AND NEEDS CHANGING URGENTLY.”
“In most cases, there is a delay in flights. My flight had a delay of 2 hours and the system charged me an additional £15. I don't think that I will book again with you.”
“I had problems with my car 23 hours before my booking tried to get a refund, impossible. After a few days a friend offered to pick me up and I tried to get him to park in the last day in my spot, impossible. The only thing that it was possible was to collect my money and sell my parking space twice.”
“Paid £39 for parking for 4 days was late back from my flight and got charged £38 for being past my selected check out time. This is excessive to say the least.”
“Having just returned home after using your meet and greet/fast track service can I just say how appalled I am! It's an joke how an airport can have such hopeless staff running a car park!
From the arrival when we were made to feel un welcome and that we had to get out the car ASAP and hand over my keys immediately to the face when I came back to my car your staff had stole from my car!! I had a crate of energy drinks which had one taken out of it I came back to 6 missing! And to top it off my car had obviously been driven by a lunatic as one can had burst all over the boot?? How is this possible if a car is driven normally? I'm now going to have to have the boot professionally cleaned at my own expence I feel the least you can do is offer me a refund on my parking! I'm appalled to say the least!”
“I parked my car for 1 week in the terminal car park thinking it would be safe and a few minutes walk to the departure area on the 01082018, on 08082018 early hours I went to my car and the toe cover on my front bumper had been ripped off. I will not use this again as my car was less than a year old.”
“If I could give 0 stars I would! From the awkwardness of the check in on meet and greet we were made to feel like we had to hurry to get out the car then when I collected my car I came back to find your drivers have took it upon themselves to steal cans of pop from my boot before obviously driving like lunatics in my car so much that a can of pop had bust all over my boot! Nevermind changing my radio station etc the list goes on! I can't explain how annoyed/ disappointed I am from what I expected a professional service I will be asking for a refund on what I can only describe as symbolic!”
“Despite pre-booking and paying on-line the exit barrier still demanded payment of £245. The attendant had to lookup the booking reference whilst we waited at the barrier and seemed quite disappointed that we hadn't overstayed”
“Flight had been cancelled the day before, had to pay an additional £50. No empathy shown, just told I could claim it back from the airline. Machine didn't provide receipt, when I asked for one the guy on the desk told me I didn't need one as it was printed on the ticket. Explained it just showed I had paid £50 not that this was an additional £50 on top of the original charge. After he huffed and puffed a little he begrudgingly said he would have to give me a hand written receipt, to be honest this didn't really explain that it was an additional charge but after travelling for 2 days I'd had enough and just took it and went home.”
“Despite booking and paying in advance my car was treated as if it had no booking and I was asked to pay £560 for two weeks stay. This meant I had to dial for help and wait the agent resolving this error. This was not the smooth experience I was expecting.”
“Booked the long stay car park online, in advance, which was easy. Arrived at the long stay car park, drove up to the barriers and received my ticket. Car park was busy but managed to get a space and get the shuttle bus. Arrived back at about 2am, verified the ticket at the machine and drove to the exit. Put the ticket in and the barriers didn't raise and the ticket wasn't rejected. Pressed the button to contact assistant for help, tried a few things, reversed back and tried again. Sat there for 15 minutes waiting and then had to call for help again. The assistant said that he had tried to contact me 3 times through the intercom, I hadn't moved so either he lied or the intercom had an intermittent failure. Seemingly there are no cameras at the barriers so that the assistants can see if there are any issues. Overall not a good experience at that time of the morning. FYI, I have never had an issue here before so this may have been a one off incident but someone else had the same issue at the same time at the exit barrier next to our one.”
