“Check in seamless, collection - at 1.30am - far from seamless.
Turns out they had ‘misplaced’ my key which meant my car was still at their pound. Add to that indifference from the first person I spoke to followed by what can only be described as passive aggressive from an angry looking middle aged woman who I presume must have been the supervisor (she wasn’t wearing a uniform) who thought it OK to have us stand outside in the cold while she fumbled through a huge pile of keys - would seem this is a common problem.
I thought I was buying a premium service, turns out it was keystone cops. Won’t be back.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Issues with the spaces in the long stay carpark urgently needs addressing. Despite pre booking and pre paying the car park as I always have done on this occasion it was impossible to find a space in the car park. Spent 15 minutes driving around looking for a space along with several other vehicles. No wonder cars were parked on the roads in the car park and in any available space where you saw fit to sticker their windows telling them to park between the lines, there were no spaces so people clearly had to leave their cars somewhere! Very poor service in my opinion. I only got a space when one car left and I was lucky enough to be in the row when that happened or someone else who was also driving round and round would have secured it. I appreciate you cannot allocate dedicated spaces to pre booked cars but it is not asking too much to make sure there are sufficient spaces available for us to access. You must surely monitor the spaces available and how many pre booked cars you have arriving so why not have signage advising those not pre booked that when spaces are limited he car park is only available to pre booked cars? Given that you have the registration of the pre booked vehicles this could be monitored at the arrival barrier. Fully recognise that flight delays may prevent some vehicles leaving at their pre arranged times but surely preventing people from driving around aimlessly looking for a space they have technically paid for is better customer service than having cars 'abandoned' across the car park? Not impressed with this visit.”
“I booked three car parking spaces for myself and family from 1st September to the 5th September. Two spaces were booked in the terminal car park and one in the electric fast charge car park. I chose these car parks as they were near the terminal building and we had young children with us. We had an early flight going to Disney/Paris on the 1st and a late return flight on the 5th.
All the car parks were easy to find with plenty of spaces, we found our way into the terminal easily with no problem. However on our return the Fast charge car park had not charged the car for our travel home, we had two young children and a long journey home to the north east of England. Subsequently we had to charge the car in McDonalds at 1.00 in the morning with two young children in tow. Not good!”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I only rate this parking as a 2* due to the obscene costs you are charging. For me to be on a 5 night holiday and charged £120 for parking is terrible.”
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. We also have many parking options to suit every customers budget.
Kind regards,
Customer Support Team
“No spaces available in long stay despite me paying in advance, had to park not in a proper space and then I got the cheek of having a note on my car!! Shouldn’t sell a space if none are available”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Booking was straight forward, entry to car park too. But on the way out we'd to wait quite a while for the bus, then, after getting my car, I got to the exit, inserted my ticket (paid up front) to be greeted with a demand for an additional £120. I got through on the intercom and this was resolved, but not a nice thing to occur.”
Thank you for your review. The shuttle buses to/from Plane Parking operate approximately every 10-12 minutes however, delays can occur due to issues such as congestion en route to/from the car park. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I have used the terminal parking many times and have recommended it to numerous friends.
However my experience for this trip was seriously stressful. After going through the entrance barrier, I saw several cars going round and round looking for a parking space without success. This has never happened before and after half an hour I was seriously concerned as to what my options were. Decided to look out for someone walking back with luggage and followed them to wait while they loaded their car and left.
Return to pick up car three days later and barrier would not lift, message stating I owed £175!!
Eventually found 📞 logo on stand which was answered after a short time. Again, a wait while details were checked and then all clear.
Really not the standard I had come to expect and feel there must have been some glitch that weekend.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I booked the Fast Park service but found the entrance very poorly marked. Staff were helpful once parked up but car was quite far away when we arrived to collect (in the rain, with luggage). Would prefer to book the multi-storey in future.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Unfortunately I could not see any clear instructions on how to redeem my pre-booked stay. On the morning of my flight I pushed for a ticket as I could see no other option. When I was leaving, I was shocked to find out I had to pay £120. I reluctantly paid this, but it's left a very sour taste. I thought that the system might be a little more sophisticated and scan my plate, which is why I was asked to submit my reg plate on the pre-booking I made. I have already submitted a contact form regarding this, but I thought I might as well leave a review since you asked in the email. I hope you are able to resolve this for me.”
“Because of a flight delay I was charged 31 pounds extra , surely if it’s not your fault that you are late back some sort of expedition should be in place”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“When we arrived at the car park there were no spaces available other than disabled spaces and cars were parked at the end of rows on double yellow lines, we eventually found a spot along the edge of the perimeter fence which was not marked spaces, didn’t have double yellow lines and would not cause an obstruction, when we arrived back to the car park after our holiday we had a sticker on the window basically telling us to use the marked bays of which there were none. Why are you selling spaces that are not available and where would you suggest we park when we have prepaid for a space? would it have been acceptable to use one of the available disabled bays? I guess not. I would appreciate a response regarding this.”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“When we came to go home - the barriers were not working - the man who came and let us out - by over riding the system was lovely- the chap I spoke to on the inter com took over 5 minutes to answer was very rude - we chose the terminal parking so we could get home quickly - but hasn't anticipated being stuck in the car park”
Thank you for your review,
I'm sorry to hear that you encountered issues with our barrier however I'm glad our team were able to assist you at the time.
Kind regards,
Customer Support Team
Hi there,
Thanks for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“booking procedure indicated long term car park,instead it was in the planepark area about a mile further up the road. The staff were not very helpfull and seemed disinterested, they seemed to assume it was my fault and thus my problem, not theirs.”
Thank you for your review,
As per your booking confirmation, the product booked was Plane Parking and this will be confirmed at the top of your booking confirmation email you received. The booking confirmation also provides directions and instructions for entering Plane Parking.
Kind regards,
Customer Support Team
“Depending on where you park, long stay car park is 15 minute walk to terminal. Despite cold and rainy climate, no covered walkway is provided - customers totally exposed to the elements for entire walk to terminal. Also, concrete kerbs at either side of the barriers are so narrow kerbing and destroying alloy wheels a real risk. No reason at all the width at the barrier edges needs to be so narrow. Urgent priority to widen given increased size of cars these days.”
“I booked parking for the week costing £90, when I arrived to drop my car off an employee came over and went through the process to drop my car off, told me I hadn't booked the correct days and had me pay an additional £30, my flight was delayed and I landed at around 2am and was told by another employee that my car was not ready as I had booked the wrong days so I then waited around 30 minutes for my car to be driven around and was given a number and told they were sorry about the mistake and to call for a refund, called and the automated woman said they don't deal with any queries regarding money and to contact via a form, can't find a form no further forward.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Finding a space was relatively easy, exiting on the other hand a complete nightmare despite pre booking and paying the gate wanted to charge £250 for a 7 day stay. Managed to get it cleared up but this isn't the first time.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
