“Easy to arrive at impossible to leave hard to locate access to car as some rows had fences in and exit difficult to locate as you follow the signs round in a circle esp in the dark”
“There was a problem at the exit. A note had been sellotaped at the exit barrier but was not readable. I then had to pay £7 to get out which wasn't great! I would be grateful if this could be looked into. Thanks”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“signange wasn't working - wasted 10 minutes driving around looking for spaces on floors that said they did - ended up going straight to the top floor which had lots.”
“The parking is lovely and convenient but the direction and lack of signage - makes its incredibly stressful when arriving at the airport and there is lots of traffic.”
Hi there,
Thanks for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
Clear signage is one of the most important things to have in any busy environment, but especially in an airport. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Although i had paid for parking up-front i put my ticket into the barriers and it tried to charge me £180 so i had to drive back around the carpark to find someone to help me !”
“Having been delayed by the poor weather, we were given "free passage" Upon trying to exit the barriers would not let us out & it took several attempts & reversing into another bay to get some help.Not ideal after a long journey.You pay extra for the convenience but unfortunately not on this occasion.”
“Parked at Fast Park on 3rd January 2025 at a cost of £107.
Our return flight on 24th January was cancelled due to very strong winds.
The next available flight was on the 27th.
We were charged £75 which I feel was excessive.
Then trying to get out of the barrier at the exit we were charged another £7.”
“Booked this as we assumed it would be ‘Fast’ service however due to the red warning the previous day there was major backlogs. Completely understandable however we did have to wait 30 minutes to collect our keys & the directions as to where our car was parked in the overflow car park were poor. It took us a further 20 minutes to find our car in the freezing cold with a lot of luggage. Normally this would not be an issue as it was outwith the companies control however my partner had two broken wrists which made this very difficult. We were not offered the shuttle service we later saw others using. This was very disappointing considering the circumstances. We were planning to use this service again later this year but we may need to reconsider after this experience.”
“Yet again on exit the barrier said I had to pay £65 despite having prepaid. All exit lanes experiencing the same. Happens all the time. Please sort the ANPR system so the this is fixed”
“Arrival at the airport and car drop off was smooth, no problems
On departure our car was not in the car park and we had to be transported by minibus to another carpark
Organisation was a shambles
Not worth the money”
“Parking on entry fine no issues but on leaving we where asked to pay a further £7 this is the second time this has happened I rang the intercom both times to refuse to pay after already paying the upfront fast park fee, I feel this is intentional and will no doubt catch people out and they will end up paying a further charge for no reason other than greed by Edinburgh airport.”
“Arrived at airport and had an additional £15 to pay even though I’d submitted flights etc . This may have been my error so accept that.
On return home couldn’t exit as a further £7 charge applied- no flight delay feel ripped off”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“As is the case every time I use your car park I put my ticket in on leaving and was asked to pay over £300 when I had already paid. The middle bay intercom wasnt working so had to get out my car and use another one. Eventually I was let out.”
“Upon arrival at the aireport the route for "fast park" was clearly signed, the car scanning only took a couple of moments and there was a nice attendant who was very helpfull in showing me where to park and what to do (5 stars). On my return i found the car parked where indicated, but had to spend some 15 -20 minutes resetting all my incar settings. the person who had parked my car had changed my prefered radio station, my sat nav settings and quite a few alert and warning settings. NO ONE should need to do this. Yes i expect my seat position and stearing wheel position to be altered, but not my personalisation of prefered console settings. (0 stars)”
