“I booked the carpark the night before but almost immediately afterwards found that my car was out of service. I tried to cancel the booking only to find that canellation is only possible over 24hours prior to the start of the parking session. There is no number to call, no email address to send to as I can see. It all seems quite unfair really as I was only just within the 24 hour period. I find the whole system pretty dissapointing.”
“After a delayed flight by 1.5 hours and rushing to my car to get home as quick as possible, which was the reason for booking this car parking space instead of taking the tram, it was frustrating having to wait for 10 minutes at the only exit barrier of the mid stay car park whilst the car in front of me was sorting whatever issues they had. They should really have a second barrier in place for instances like this. It added on more delay than necessary.”
“The systsme is really easy to use to get in. The staff are very friendly too.
But, everytime I try to leave it attempts to fine me for "overstaying" despite being within the time limit.”
“I take this time too review this question
When I picked my car up I did not expect to find that a lot off my adjustments had been changed for example adjusted steering wheel seats were all wrong and all my screen settings were all turned off this had to be all reset.
I have a wife with a severe disability and have her stand outside off the in the freezing cold whether is outside while I had to adjust her seat then I had too adjust my seat as they were all wrong
We use fast park at least 3or4 times a year and never had any problems so that end I will await you response
Regards Mr Dawson”
“Car parking charges for short stays are ridiculously overpriced!!
£18 for a few hours and not a baggage trolley to be seen!!!
My daughter and grandaughter, buggy, 2 suitcases, backpack, and a carseat.
From the car rental centre to the terminal. Please feel free to try it!!!”
Thank you for sharing your thoughts. We’re sorry to hear that you found our short stay parking charges to be excessively high and that you experienced difficulties due to the lack of baggage trolleys. We will certainly take your comments into consideration as we look for ways to improve the experience for our customers.
Kind regards,
Customer Support Team
“I book the parking online, fast park multi storey. It asked for a ticket but did not know what to do, had to park out side.
Not clear on what the process is. On my return out my ticket in the machine it said I owed £120 had to get help from a member of staff to rectify, overall very unclear particularly as you arrive at at parking areas with several ways to enter and park.”
Thank you for your review. We're sorry to hear about the confusion you experienced with the parking process and the charges at exit. Clear signage is essential, and we appreciate your input as it helps us identify areas for improvement.
Kind regards,
Customer Support Team
“In the absence of a bus, the notion of walking from the long stay to the terminal is ridiculous.
No signage whatsoever, and I suspect there isn’t even a continuous pavement connecting them both.
The result? Wandering around lost, in darkness, dodging traffic.
Shambolic, and a little dangerous.”
“My flight was extremely delayed meaning that I incurred a fine for overstay in the Valet parking. Rather than waiving this charge the staff told me that I would have to pay and then claim back from the airline. This felt unnecessary and previously when staying in non-valet parking it has just been waived by the parking staff when I got back. Explanation was that it was the valet parking being different from normal parking. Usually have good experiences with Edinburgh Airport Parking - won't use valet again but may use the other car parks.”
Thank you for your review. We're sorry to hear about the inconvenience you experienced with your delayed flight and the overstay charge. As is set out in our terms and conditions if you do overstay your booking you will be subject to an overstay fee. We would recommend reaching out to your airline as they may be able to reimburse you for the fee.
Kind regards,
Customer Support Team
“The multistory parking itself and fast trak was found to be excellent. However the review is marked down due to an event that occured on my arrival. Unfortunately I took the incorrect lane which meant I had to drive through the drop off zone. Although I drove straight through without stopping I was still charged £5. The time taken should be visable to your system that it was not possible for me to have stopped and dropped off therefore no charge applied. The ever increasing charges for drop off is crazy how do you expect passengers to use your airport when they cannot get there.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Signage to the long stay car park was confusing. While we accept we made an error with our on line booking and paid short of the time we arrived back, it was extremely disappointing to be charged an inflated day rate of £55 while our total cost for 4 days prior had been under £40. The attendant on the intercom was not very helpful.”
Thank you for your review. We would always encourage customers to review their confirmation e-mails prior to their date of travel to ensure that they have booked adequate time to cover the time that they require otherwise you will be subject to an overstay fee which is charged at the non-booked rate.
Kind regards,
Customer Support Team
“Prepaid medium stay. Ticket didn't work on exit. Had to speak to operator to open barrier. Same happened with car in front (who had been asked to reverse back from barrier - I pointed out that he couldn't as there were 5 other vehicles trying to get out. )”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Getting to the Mid Stay Carp park was easy. Unfortunately when I entered the Car park it seems that the Car Plate recognition must not have been working as it asked me to take a ticket. This did then mean when I tried to exit the Car Park it wanted me to pay £130 for the time I had been in the car park despite already paying with the pre paid service. I did use the Car Park help button and the agent resolved the issue pretty quickly but I did see this happened to other in front of me exiting the Car Park.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. I understand your frustration with the congestion and pricing at our facility. We're constantly reviewing our pricing structure and working to enhance the overall experience to ensure our services meet expectations.
Kind regards,
Customer Support Team
