“Used Fast Track in September 2024 and would give a 5 star rating, couldn't fault them, so booked again for February 2025 and was really disappointed that car was not available on arrival. Waiting area was full of passengers from previous flights, some who said they'd been waiting for approx 3 hours! Based on this experience I am unsure if I will use again in future.”
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Kind regards,
Customer Support Team
“The multi-storey car park isn’t particularly well sign posted. So as a result we initially ended up in the wrong one. This was sorted out quickly though.
On departing the multi storey on our way home, we had booked and prepaid. When we arrived at the barrier and inserted the ticket we couldn’t get out as the machine said we owed £495! We had 2 cars booked and prepaid and it happened for both of them. Not great really.”
“The system is good but there were a lot of people confused when they were collecting their cars but the staff were on it right away, the staff were very helpful. When I arrived it was still dark I mist my turn, I went in to the wrong carpark and I was charged £7.00 to get back out about a minute or two later. That was a bit infuriating but it was my fault. £7.00 was still a bit steep for an honest mistake, for no more than 2 minutes.”
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Kind regards,
Customer Support Team
“Came back from tenerife expecting to pick keys up on way out. But me and about 12-13 other customers had to wait for our keys whilst the staff went to find the vehicles as cars weren't ready. So waited an additional 35 -40 minutes before vehicle was delivered to entrance for collection”
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Kind regards,
Customer Support Team
“On way out everything went very smoothly, unfortunately on coming home our keys were not ready for us and we had a 30 minute wait for our car. Not ideal with two tired kids straight off of an 8hr flight.”
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Kind regards,
Customer Support Team
“Used the Fastpark system for the first time. Check in process was smooth and simple enough. The real trouble, however, was on the return. We arrived to get our keys to be notified by the system that our keys were not ready for collection (our flight arrived at the scheduled time - not early) and were informed by staff that the vehicle was on its way. It was almost two hours later when our keys arrived. We would have been quicker using off airport parking rather than paying a premium for not so fast parking.”
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Kind regards,
Customer Support Team
“Despite paying online in advance, I got asked to pay £250.00 upon exit.
This was then resolved after talking to the attendant on the intercom but compared to Secure Airpark, this is not smooth service.”
“Was disappointed that keys were not ready to be picked up after flight landed. Had to wait whilst drivers collected cars individually and return them. My car had not actually been moved the entire week I was away. I got an incorrect update from staff as they suggested they were elsewhere. Many people were effected and tension was rising. We were lucky to have been away and not working but it I’d cause a bit of unnecessary anxiety.”
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Kind regards,
Customer Support Team
“I had a blow out on the way to the airport and found there was no way to let them know I would be using the car park. Contact all one sided and no means to contact them”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
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Kind regards,
Customer Support Team
“Not enough spaces available. Not possible to park the car. takes over 30 min to find a space. Double yellow line parking necessary as not enough spaces available.”
“Signage to the Long Stay and from there to the terminal is still poor. Although an issue on exit was resolved fairly courteously, it was so widespread insufficient lanes were open to prevent traffic backing up.”
“The entrance to the multi-storey car park could be better signposted. We ended up driving through the pick-up/drop-off area by mistake & had to pay £6 to exit. Do better!”
“2 trips back to back using pre- booking 1st one disaster didn’t work and charged £65 additional - today 2 day visit expecting potentially same Went perfect / all to do with no. Plate recognition realise these things happen but route to resolution and ease of contact terrible - clearly want people to give up and eat double charge !!!”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The multi storey car park is convenient for the terminal. However the entry route is not obvious, which can lead to taking the wrong route to a different car park and having to pay an exit charge. Plus, the exit barrier from the multi storey does not work properly, it failed to recognise our pre-booked car registration number and tried to charge several hundred pounds until we contacted the car park attendant.”
“Hardly any spaces when we arrived on Friday lunchtime. Many cars were parked on the roadway. Asked to pay an extra £120 at the barrier on departure despite having prepaid. Customer service on the barrier were not very helpful.”
“Everything worked as it should and fantastic getting into the airport. However on my visit in Decemnber and again in January....there has been a nausiating smell across the whole of the outside of the airport. It was so bad I and my guests had to cover their nose and mouth in an attempt to block the stench.
Could you please raise this with the airport authority, I am sure your employees will be suffering as a result.”
