“My business trip was cancelled at short notice, when trying to reschedule my parking at edinburgh airport the system did not allow, which resulted in a incurred cost. see attached screen shot taken at time of trying to reschedule
As a very high user of the airport parking, I was very disappointed the reservation could not be cancelled or re-scheduled to meet with my needs.”
“Quite easy to find and access.
BUT no shuttle buses - which is ok we were aware of that and happy to walk the reasonable distancebut on top of that we then found access to trolleys had been withdrawn unless you are willing to pay! This was not made clear when we booked and as a result we walked both ways with large heavy bags. It's an airport and people are going to have luggage. I think not even providing trolleys is appalling and hence low scores all round.”
“For the umpteenth time, the barrier tried to charge me for parking I'd previously pre=oaid. Imagine my reaction on returning from a weekend break to be asked for £180! When you call to speak to someone, whoever anserwed could barely be bothered speaking and had already hung up when I tried to thank them for their help. Not exactly glowing service.”
“Dirty and extortionate pricing. As a local I'm embarrassed as to the condition we welcome people to Scotland. You would think at £5 / 6 for drop off they could afford cleaner's. Fortunately my future flight will be from Glasgow or Newcastle. This airport is diabolical from the moment you park till you leave.”
“After placing in my ticket it tried to charge me £230 even tho I had already paid which meant I was delayed by 10mins needing to phone the line and wait for a guy to come out”
“I have used the car park before and love the location and ease of access even though the stay is expensive. On exiting the car park I inserted the ticket and was advised there was an outstanding charge of £275.00.
Luckily there was no one behind me so I reversed and checked my e mail confirmation. I had not parked in the wrong car park or submitted the incorrect registration details.
I drove to the barrier and pressed the help button, gave my name and registration number and the operator cleared the charges.
I found the incident distressing after a difficult journey home and thought I was going to have to pay the £275 to get out the car park and then try and claim it back.
I am due to travel again in early February but am reluctant to use the car park again.”
“Fast Park; you do not "simply hand over your keys". First YOU park yourself in the end of a row, walk almost to the terminal to get a £1 trolley. Then back to reception for the key drop. When you come back from a holiday, you walk to the end of a row of cars, but a different one where your car has been moved to. All this and not even under cover”
“I used Edinburgh Airport Fast Park for the weekend and was initially impressed with how straightforward the parking process was. However, when I returned on Friday, I was extremely disappointed to find that my car’s windscreen had a crack in it.
I had taken a picture of the car in the car park with the date and time, showing the damage occurred while it was parked there. This was very frustrating after what was otherwise a smooth experience. I also could not find a member of staff to talk to.
I would urge others to inspect their vehicles thoroughly when using this service and consider the risks. I hope the company will address this issue and take steps to improve the security and accountability of their parking facilities.”
“Parking was pre booked and paid in advance.
When we wanted to leave it asked us to pay over £180. We have contacted the customer service and the issue was resolved.”
“We used fast park. When I got there I changed my return time and it cost me additional £15. We arrived home 1 hour earlier than I had stated but was charged another £6.00 . I was really disappointed”
“Had problems entering the security barrier to car park. Had to 'buzz' for entry. On return, had same problem, but with message on screen telling me that £394 was outstanding, when everything had been paid upfront when booking was made. Not the seamless experience I was expecting.”
“I purchased the Mid Stay parking from 15th to 18th December, I am a disabled driver and couldnt find a disabled bay and noticed some of the cars in the disabled bays were not displaying badges. On returning to the car and putting the ticket in the exit machine my anxiety went through the roof as the barrier did not lift and the machine said there was £150 outstanding even though I had pre-paid, I had to ring the assistant to let us out, so not a good experience at all.”
“The booking process is easy. However, as a disabled traveller, there are not enough spaces for blue badge holders. There are always empty electric vehicle charging spaces but not nearly enough disabled spaces. They are always full. It means I have to arrive early so I can drive around looking for a space elsewhere as they are also always full. Then I have a much longer distance to walk to the terminal depending on where I can get a space. I always book special assistance to travel so the option to book a disabled parking space would be ideal as well as increasing the number of disabled spaces. You could implement a ticket system whereby you show your blue badge to get a ticket for your windscreen to ensure only blue badge holders are parking in these spaces. I often have to take my badge with me to use while travelling so can't always leave it in the car”
“Ticket didn't work at barrier on exit. Had to reverse out and try another barrier. Ticket still didn't work. Rung help desk. Helpful man opened barrier remotely.”
“I paid twice for my parking. Once, when I pre- booked. I entered, got my ticket at entrance, then had to use the ticket to enter the multistory. When leaving, well withon my aloted booked time, I had to pay £25 to be allowed out.”
