“The direction to the parking were good. The lack of a shuttle not so good. Directions for pedestrians from the parking to the airport were good. If there were any for the way back I didn’t see them. I was presented with a large charge for payment on leaving even though I’d prepaid. Not ok! Fortunately when I pressed the help button the attendant sorted it but others might just have paid.”
“Sorry but this is the 2nd time this year that I have used car parking at Edinburgh Airport ( once with another company). For the 2nd time my registration plate was not recognised. At least this time it was rectified when I pressed for assistance but a reason or appology would have been nice.”
“Slight panic when we returned. On entering our prepaid parking ticket for £52.50 at the exit gate it returned it and a payment request for £270.00 appeared on the screen. We reversed back into the car park. Re read the 3 pages of the contract and found in the second last paragraph an instruction that in the event of a problem, press the button on the intercom to speak to someone. ( The button is not large or obvious especially in the dark.)
After a brief discussion it appeared that despite informing the company of a change in our number plate 4 days before departure this info had not progressed through the system. As a result “Computer said No” or in this case, Can I have another £270. Thankfully the operator was able to sort the problem and release us from the carpark. One can only imagine how stressful this was after a long flight.”
“Somewhat shocked to arrive at leaving barrier to be met with bill for £180. I had pre-paid. Not sure what had gone wrong, but was soon sorted via the intercom.”
“Fine. Reason for poor rating is that I amended the registration number of my car before the day of parking. When I tried to get out of the car park it demanded £400. Talking to your operative he said that your central system does not link to the cameras and update things like changes to reg no. Only took a minute to get sorted but you do need to fix your broken system.”
“Pros:
- Easy enough to find
Cons:
- Having to find small gaps in the numerous fences to get to the airport terminal and back. A complete lack of signage.
- Despite having pre-paid, the exit barrier asked me to pay a £75 charge.”
“The ANPR didn’t work on the way in. And there were delays when leaving the multi-storey meaning a queue (one exit barrier wasn’t working and the other two seemed to be causing issues for some drivers). Entry/exit could be much more efficient.”
“For the 3rd time running my booking was not recognised when putting the ticket into the machine to exit the car park and wanted to charge me £340 (for a week’s stay). On pressing the call button the staff were very helpful and sorted it - but not desirable at 1am whe trying to get home.
Edinburgh airport also needs to urgently install electric vehicle charging. EVs ‘trickle drain’ when left parked. I’ll not be taking the risk again of getting home on a 20% charge and will use nearby parking which does provide charging. Nothing fancy needed here - a row of 3-pin plug sockets would allow for slow charging!”
“Mostly good service although I’m not sure why the front passenger seat should have been moved from the normal settings, the heating fans on full and the radio station changed. I had expected the necessary driver seat and mirror adjustments to have been made but what possible reasons for the rest if the car is only taken a short distance for parking.”
“Unable to exit car park.
Machine asked for payment of £300+ !
Despite having pre booked.
There was another car at the time I was there having the same problem”
“I couldn’t leave the car park at the barrier as it was asking me to pay £130, so I pressed for assistance and had to wait for over 5mins to get someone to answer and let me out.”
“Overall easy to find the car park when driving in.
However had an issue exiting when the auto barrier system had crashed and prompting the machine at the barriers to charge me an additional £150 to exit for a 5 day stay that had been prepaid. Eventually after a few minutes someone on the intercom answered and resolved the matter. It was quite stressful experience nevertheless especially when it was pitch black during the night.”
“Barrier didn’t lift on way in so had to take a ticket manually. Then on departure 25 minute wait to exit because of an issue with everyone’s ticket and everyone to fail for assistance”
“I prebooked and had no problem parking or with the price. However when I tried to exit, the barrier didn't lift and I was asked to pay £60. The button to call for assistance didn't work, so I had to exit my car (with cars queueing up behind me) and go to the pay booth and speak to the assistant there. He checked my reg and arranged for the barrier to lift.”
“We pre-booked. Accessing the car park was great. On leaving the car park the ticket machine did not recognise our car and we were to be charged £75 for 2 days parking. Got it sorted out but this was the second time that happened!”
“Parking facility is good, staff on site were helpful and efficient, a key aspect of your offering ( electronic recognition of number plate to control entry and exit) failed completely. Premium price offerings should be supported by functioning IT, not hampered by it.”
