“Arrived late in the evening and it was dark.
This made finding the entrance to the car park very difficult.
There were no obvious directions to follow.
My wife stated that it looked unfinished and unsafe.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Absolute shambles of a set up, spent 30 minutes driving in circle's following other cars that were looking for a space. There were none obviously which for £80 I would have expected to have a space to park in at least. Cars parked all over the place so I had to find a spot that was not obstructing other vehicles and just basically leave my car in a random spot. This preyed on my mind for my entire holiday worrying if I would be fined or worse my car would be lifted/ removed while I was away which is not what you want to be thinking about when you are on a holiday. Surely the management must know how many spaces are available in the car park and only sell that many tickets that would make sense but I'm afraid I think this just comes down to a money making excerise and just take hard earned money from people who have saved for a break. This review will probably not be acted on or published but I will certainly be looking at alternatives for my next holiday, very poor service for the money charged and I would avoid if possible.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“parking for valet parking was booked and it was fast parking, the car was not ready when i got back and had to wait which i would have been better in the car park at the airport a complete waste of money that will never be booked again.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Appauled as charged an extra £100 on exit and ended up having to pay in order to leave. I have put in for a refund online as seemed no way could speak to anyone about this. BUs driver was incredibly grumpy and rude. So nothing to recommend here.”
Thank you for your review,
If you have filled in our online help form our team will be in contact shortly to assist you.
Kind regards.
Customer Support Team
Thank you for your review,
I can see that you have been in contact with our support team who will be in contact shortly.
Kind regards,
Customer Support Team
“Paid £129 for 7 days Terminal Parking then couldn't get a space when I arrived. Eventually got lucky after 20 minutes searching. At least 5 or 6 other cars were still searching. When I arrived back from holiday I then had trouble at the exit and had to use the intercom to get barrier to open. All in all a very bad experience.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
I'm sorry to hear that you had issues when leaving the car park at our exit barrier however I'm glad our team were able to resolve this at the time.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“They book more than they can take. The car park was so full that I spent 45 minutes looking for a place to park (other than blue bardge spaces). I end up leaving the car on a crossed line for couple of days to avoid missing my flight. What's the point to book the car park next to the terminal if I have to drive for nearly an hour before I can park my car?”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I made a very unfortunate error on my booking for 7 days. As I was returning just after midnight on what would be technically the 8th day, I selected the time but forgot to change the date to the next day. When I got to the exit barrier you wanted a further £180 from me & after a discussion via the button on the ticket machine it was reduced to £45. An absolutely outrageous amount which was more than the total amount I paid for the 7 days.”
“Unfortunately my husband and I came back from our holiday to find our car badly scratched. We had the car parked in the long stay car park for 9 nights. We are awaiting a response from the Edinburgh airport parking team in the hope that they have CCTV footage which we can pass onto the police.”
“Arrived 3 hours before our flight to be driving about the car park for 45 minutes trying to find a space. There was an empty bay beside the fence up the back where I had asked the security if it was okay to park there. They advised it was fine as there wasn’t any other spaces even though we booked this in advance and paid £100 to park our car. On return from our holiday there was a sticker on the car saying not to park here. If your going to charge a fortune for parking then you should have the correct amount of spaces to accommodate.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Charged £45 for being 28 minutes late, totally disgusted at Edinburgh airport plane parking, used numerous times in the past few years and been over an hour late and never got charged, email stated you get 2 hours free so feel I've been robbed of £45 so don't think I'll be using it again once I hear they're response, angry as hell.”
“Any & every time used, despite pre payment booking, on exit have been requested to pay 3 or 4 times the prepaid amount, therefore have to request assistance to exit car park. This has happened on last 5 occasions used without fail”
“I was asked to pay £315, so had to press the button to confirm that I had prepaid my parking. This is the third time this had happened. There should be a better way to recognise my car registration and making it an easier exit without holding up other vehicles.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I was travelling for business last week and struggled to find a parking bay at the main terminal parking. This area is huge but there were no spaces and quite a few cars driving round looking for spaces. Drove round and round for ages and finally had to park my car in the overspill parking next to the exit.
On this occasion not very impressed.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“I returned, after a week away, to find that my car mysteriously had a broken front near side coil spring - the car had been in the FastPark car park where the car is moved by car park staff. This rendered the car undriveable after I had limped out of the car park. The AA got the car to a garage and £450 and two days later I’m back on the road.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Hi, my review is very pool about additional charges for the parking. I spoke with customer service; they can't even give me the price of hours for the additional time I paid.”
Thank you for your review,
As advised by our support team, if you overstay your booking you are charged the drive up and park rate for the overstayed time as it was not pre-booked. You can view our tariffs below:
Drive up and park | Edinburgh Airport
Kind regards,
Customer Support Team
“Returned to my car to find a deep scratch on the driver door. Very disappointing. Advertised as safe and secure 24 hours a day. When I complained I was told no incident was recorded by CCTV and that it was not possible to monitor every car. Not good enough.”
