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Edinburgh Airport Parking Reviews

4.4 Rating 71,902 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 27th April 2024

Leszek Wiecaszek

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible - a complete scam. When I arrived I was told to go and park in normal car park after booking and paying for Fastpark. I complained and got fobbed off with the excuse that other cars arrived too early and I wasn’t entitled to a refund as I used the service. I don’t know there was a problem until after I had checked in. Buyer beware this is a scam - they advertise Fastpark and then bump you into normal parking with no warning or refund. Photo I have attached shows where you will end up parking.”

Posted 3 months ago

“Wery bad info parking”

Posted 3 months ago

“Tried to charge me £550 for a prepaid parking in the multi story . I had to reach out to support , prove who I was , my email , how much and when I paid. Shameful”

Posted 3 months ago

“On arrival for a pre-booked slot in the multi storey, The machine indicated car park full - no spaces available. Used the intercom, reg no checked and got in ok. On leaving, arrived at the barrier to leave and was presented with a request dor payment of £330,,, Intercom not working properly - could not hear what was being said. Eventually tried the intercom on another lane and managed to get out. This whole process took about 25 minutes! Obviously a fault with the anpr cameras as the booking was for the correct reg no.”

Posted 3 months ago

Thank you for your review. It sounds like the ANPR system hasn't correctly read your vehicle registration when entering. I am glad you did manage to speak to someone at the time to get the issue resolved and I hope it didn't cause you too much inconvenience. Kind regards, Customer Support Team

Posted 3 months ago

“No spaces available, had to park car on hatched markings and hope the car wasn't damaged or towed etc. Multiple cars in the same position driving round for upto 30 mins. Lots of cars just parked wherever there was deemed "space" at the end of aisles etc”

Posted 3 months ago

Thank you for your review. I'm sorry to hear that you had difficulty finding a space. In future if you do encounter a similar issue if you press the intercom at any of the exit barriers a member of the team will be able to help direct you to an available space. Kind regards, Customer Support Team

Posted 3 months ago

“Absolutely terrible service. I had to wait over an hour and a half for my car to be delivered at long past midnight with 4 young children in my party. Although the staff were as courteous and apologetic as they could be there has been no contact, apology, part refund or voucher in recompense. Very poor management. To top it all off the ticket reader tried to charge me for overstaying upon exit.”

Posted 3 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 months ago

“Having prepaid I was asked for £550 at the exit machine. The phone was not working and I had to manoeuvre to another machine where I gave my reg no and was released without explanation or apology.”

Posted 3 months ago

Thank you for your review. It sounds like the ANPR system hasn't linked your vehicle to your booking when entering resulting in you being incorrectly presented with a charge when exiting. I am glad you managed to speak to someone at the time to get it sorted. Kind regards, Customer Support Team

Posted 3 months ago

“Booked in advance and paid my parking. When tried to leave after my 4 day stay I was prompted to pay £210. Luckily I spoke to someone to let me out but what if someone did not know better and paid the additional £210. Not a nice experience.”

Posted 3 months ago

Thank you for your review. It sounds like the ANPR system didn't register your vehicle when entering the car park which resulted in you being presented with a charge for a non-booked stay in error. I am glad you managed to speak to someone at the time to get it sorted and I hope it didn't cause you too much inconvenience. Kind regards, Customer Support Team

Posted 3 months ago

“Hellish, Uneven surface , breaks wheels on suitcases, So called improvements being going on for years with no noticeable improvements, pot holes disguised with slush when I was there, so tripped and fell- a bloody disgrace.”

Posted 3 months ago

Thank you for your review. We have recently commenced improvement works in both the Mid-Stay and Long-Stay car parks which will see an improvement to the walking route and a resurfacing of each of the car parks. I hope next time you travel you have a better experience. Kind regards, Customer Support Team

Posted 3 months ago

“I paid for fastpark as I struggle with mobility. However, sadly I was told on arrival that fastpark was full but I could go in a different car park at no extra cost. I got in the multi storey eventually. It was all very stressful and sadly not the service I paid for.”

Posted 4 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 months ago

“Purchased Multi Storey parking months before trip. Arrived and car park full, didn’t recognise registration plate and called office. After delay was allowed but system didn’t recognise booking. Car park full and managed to get a space after trawling around for ages. On return went to exit and was told to pay £180. Contacted office and was eventually given permission to leave. Not the sort of hassle you expect for a premium service.”

Posted 4 months ago

Hi there, Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 months ago

“I parked at Edinburgh fast park on 30th December 2023. There were no issues here, however on return on 6th January was where the issues began. Our flight was supposed to arrive at 22:20 and we got in about 22:30, I went to pick up my keys and they were not in the box. It turned out everyone who had come to collect their keys were in a similar position. Although I was the only one who had a wife and three children ages 6,4 and 10 months. The attendant (after about 20 minutes of waiting and collecting the receipts) came out to explain that staff were off due to Covid and it wasn’t his fault. Long story short was our cars were not onsite and had to be defrosted and brought down. So after another hour of waiting we finally got our car. Fast park, but very slow collection. This was a shockingly bad experience given we had 3 young children wanting to get home after a 4 and a half hour flight. I am very disappointed with the service.”

Posted 4 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 4 months ago

“Moved into another carpark as the one I booked was over subscribed Poor service and expensive”

Posted 4 months ago

Thank you for your review. I'm sorry to see that you were unable to use the car park that you had booked. As per our terms and conditions if we are unable to accommodate you in the car park that you have booked we will find you a suitable alternative which I am glad the team were able to do for you. Kind regards, Customer Support Team

Posted 4 months ago

“Problems with ANPR and confusing exit procedure led to double payment , which to be fair was reimbursed promptly.”

Posted 4 months ago

“For the second time in the last year I was stopped at the exit barrier and faced with a large charge (+£500) for apparently not paying for my parking. I booked the parking 5 months before my holiday. How can this happen?? Also I booked fast track passport control for our return but it was money wasted as all of the people on the same flight were through passport control before us due to the number of staff operating this service and the very slow rate of processing incoming passengers.”

Posted 4 months ago

Thank you for your review. Sorry to see that the ANPR system didn't register you when entering which resulted in you being presented with a charge on exit but I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 months ago

“Fastpark was most difficult and deposit ans collection only comppleted with help from fellow users. I willl not use this option again and revert to multi park when available.”

Posted 4 months ago

“Awful experience. We followed the instructions, parked correctly, were in and out within the correct times. Despite pre booking (and of course paying) we were charged £305 on exit. Paid as we needed to get away, currently waiting to be refunded. Would not recommend to anyone.”

Posted 4 months ago

“Booked FastPark, where they park the car for you, but we struggled to find our car when we returned as their writing was illegible. Member staff was rude and argumentative - not what you want at 11pm after a full day of travel.”

Posted 4 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 4 months ago

“Cheeky airport staff”

Posted 4 months ago

“Had my car damaged (bumped and scratched) Unfortunately I have no come back as I can’t claim because I left the car park before I noticed the damage will not use again.”

Posted 4 months ago

Thank you for your review. I'm sorry to hear that your vehicle was damaged in the car park. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 4 months ago

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Edinburgh Airport Parking is rated 4.4 based on 71,902 reviews