“Use this carpark at least 3 times a year, but sadly won't be using it again, flight was delayed, so didn't get out carpark until the next day, I was charged £55 ,for overstay, something that was out of my control, i payed the same for seven days, think its ridiculous that they charge that for late exit. Tryed to book extra day, but because my car was already in carpark coudnt do it, think there system needs to get looked at so late arrivals dont get charged ridiculous amount of money.”
“Key locker not working when returning to collect car. Informed at office both keys and car not ready to collect, without explanation. Informed minimum of 1hr wait, but expect longer. At 2am in the morning family, including 2 young children, were forced to sit on the floor with no heating in the key drop off area. No further communication from staff or check on welfare. After 2hrs of waiting finally received car, but still no explanation or apology. Terrible service and very poor customer care.”
“I didn’t her to park my car due to personal reasons and because it was less than 24 hours. Could not move or request a refund. Even though my booking was flexible. Disappointed”
“Use your parking at least three times a year and will never use fast park again. Turned up Saturday morning at 3 am just back from holiday with my kids and around 150 people waiting for their cars. Nobody taking charge and being told our car is offsite around 2 miles away. This was never communicated to me. I was under the impression my car was always onsite as it does not specify offsite parking. We waited hours for our keys some people waiting over 4 hours for keys. I called the police as tensions were mounting. Elderly and children left in the cold. Now I paid a premium for this product but was given a pound shop service. No contact from fast park no offer of returning the 90 pounds I spent on this excuse of a premium car park. Never again.”
Thank you for your review, Gary. We're truly sorry to hear about the double charge and the lack of assistance you experienced. We understand how frustrating it can be, especially when dealing with narrow parking spaces. Your feedback is important to us, and we will use it to improve our service.
Kind regards,
Customer Support Team
Thank you for your feedback. We’re truly sorry to hear about the wait you experienced upon your return. This is not the standard we aim to provide, and we understand how frustrating it can be to wait in the cold. Your comments will be shared with our team as we work to enhance our service.
Kind regards,
Customer Support Team
Thank you for your feedback. We're sorry to hear that you found the parking location to be inconvenient, especially with heavy luggage. Your comfort and ease of access are important to us, and we appreciate your comments. We'll certainly take this into account as we work to enhance our parking experience for all customers.
Kind regards,
Customer Support Team
Thank you for your review. We're sorry to hear about the frustrating experience you had while trying to exit. Long waits due to ticket issues are certainly not what we want for our customers. We appreciate your feedback and will pass it on to our team to help improve the process for everyone.
Kind regards,
Customer Support Team
“Overly expensive for 7 days parking, no walkways for pedestrians to and from the edges of the carpark to the terminal. The price goes up the longer you leave it to book and this is not spoken of before you book.”
“The machine was poorly lit therefore it was difficult to read instructions at midnight.
The machine took the ticket and nothing happened.
Had to phone office.
Other cars had trouble. Queued.
Need to update technology.”
Thank you for your feedback, Elizabeth. We sincerely apologize for the difficulties you encountered with the machine due to poor lighting and the technical issues that arose. We understand how frustrating this can be, especially during late hours. Your comments about the need for technology updates are noted, and we will take them into account as we strive to enhance our services.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Arrived at the parking and waited for the bus along with a crowd of other people, bus arrived but drove straight past us all, you could tell the driver say us but carried on, I chased the bus and knocked on the window for him to carry on driving on. Ultimately we walked to the terminal”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“This was a truly awful experience. After arriving back at 2:30am we were advised our car wasn’t ready and there would be a delay of a minimum of one hour.
We waited an hour and a half in the freezing cold with two small children, with no real information coming.
At least if you keep your keys you can go get your car. Here the car is parked offsite and they bring it back to you.
Total shambles with 200 people waiting for their cars and no place to wait, will not use again”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Drop off went as planned. Pick up was complete shambles an chaotic. The fast park apparently was overbooked and cars from the day prior could not be moved due to capacity, stopping around 100 people getting their cars at 1am-4am on 12/10/24.
Many young children standing in single figures temperatures, a staff member saying maybe an hour wait - some people already there 2 hours.
After arriving at the car park to get my car around 230am - I eventually got away at 5am.
No manager came to discuss the problem or face many angry people, kids as young as 1 shivering from the cold and tiredness from overnight flights. Asked for heating to be put on but was told it was ‘broken’.
No warm drinks provided to many cold children, adults and some people with disabilities. When it works, it might work well but they have messed up overbooking with greediness and caused a lot of distress for many people. Cars were eventually brought back one at a time as multiple staff had to move several cars to get your one out with the way they operate.
No contingency planning for faults or for customers arriving back from warm climates to 2+ hour waits for your car in 5c temperatures.
I am rightly contacting them for a full refund and many people that suffered this that morning or if it’s a regular thing should definitely do the same.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“My experience of this was terrible. After arriving back in Edinburgh, I went to collect my car. There was approximately 100 people also waiting to collect their cars. Some already having to wait in excess of 2 hours for their car. We arrived with 2 young children, and we were made to wait around 90 minutes to receive our car. There was no heating in the building, our children were extremely cold and tired. We eventually got our car at around 4:30am.
When I eventually did get my car, when I tried to leave the car park. I got a ticket from the barrier, this then tried to charge me another £6 to leave! Absolute shambles from start to finish. Would not use this service again.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“How long can you delay passengers on landing? Are inbound flights not expected? Oh, they need stairs, possibly two. Maybe a bus, let's not send two unless they really need two at a remote stand
Pass Controle: staff doing hee-haw, meanwhile all direct”
“I arrived 13 minutes early for 3.5 days of parking (at a cost of £50) and was charged a £120 surcharge. This is wholly disproportionate. I have submitted a request for the surcharge to be refunded.”
Thank you for your review,
I can see that you have been in contact with our Support Team who has resolved the charge.
Kind regards,
Customer Support Team
Thank you for your review,
When exiting the car park you must enter your ticket that you received upon entry into the barrier and it will raise.
Kind regards,
Customer Support Team
Thank you for your review,
If you believe you have been incorrectly please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
