“Prices are too expensive, but it’s a captive market and that fact is exploited - gate price £130 for three days, really! Plus the really annoying bit; with a pre-booked ticket - 3 out 5 times you’ve got to push the buzzer on exit to request they raise the barrier, when there’s a que of traffic behind you, never understood why! Seen me sitting at the barrier for more than a couple of minutes, doesn’t sound long, but when there’s a growing line of traffic, it’s an issue you can do without when you trying to get home after a week away on business (rant over). Make sure you’ve got your reference number handy! Plus point, staff are brilliant and have always been nothing but amazing in sorting any problems out. The best bit is it’s only a two minute walk to the terminal.”
“The current work being carried out on the car park means that there are insufficient spaces for the number of cars admitted to the site. This means that a large number of cars are parked outside bays all over the car park. As a consequence the drop off point was full of parked cars which made it very difficult to pick up the disabled member of our party. This is not good enough.”
“Having pre booked and prepaid a weeks parking 16th - 23rd May I was extremely disappointed by my experience. On arrival (16th) a queue of cars were waiting to enter the multi storey (which is what I booked), each having to use the help/assist facility. I was no different and asked for my booking reference, once confirmed I entered the multi story only to be frustrated trying to find a space, the overhead screens did not reflect the available space. One level had 6 alleged spaces available, there were 6 spaces if the barrier sections had not been placed in all 6 spaces. On departure (23rd) the system refused exit asking for £280 payment. Again with use of the help/assist I was allowed to exit. There appears to be a fault or malfunction within your automated recognition system. On entering the outer barrier I did not press for a ticket, the ticket was issued automatically, being prepaid and pre-booked I did not expect the hassle and frustration experienced.”
“Couldn’t find a space when we turned up about midday. Was concerned we wouldn’t find one spending about 15minutes going round and round until I saw an airport worker head for her car at the end of her shift.
Our flight was delayed two hours due to a strike of French air traffic controllers and the inefficient delivery of our baggage. You demanded an extra five pounds surcharge on my prepaid ticket even although another 24 hour period had not commenced. There could have been a traffic jam had the airport been busy when we departed. I complained but have not received the curtesy of a reply.”
“No spaces available on arrival although booking made well in advance. Spent almost 40 minutes going round but no spaces found. Eventually found an official who directed us to drop off zone. Concerned about being in correct area and possibly coming back to a large bill after a week. Had left a lot of time for travel to airport but found another driver getting very concerned that they would miss their flight. Not a good way to start a holiday.”
“We booked for a week and when we arrived drove round and round looking for a space- there were none! Starting to panic we left our car at the safest non parking space we could find. We then went to the office to be told to move our car to the drop off point. I worried the whole week that we would return to a clamped car. It wasn’t but not the most relaxing way to start a holiday”
“Parked OK but when we got back we had difficulty as the card didn't work in the gate and had to call to get out, I had paos about 50 pounds to park there for 15 days”
“Despite prebooking and prepaying, and the number plate (same as on the booking) being recognised and printed on the entry ticket, at the exit barrier the machine wanted £560! There’s no marked button for the intercom but after several random attempts at pushing we got a person who let us out. I had to find the reference number though.”
“My flight was delayed through no fault of my own. I went online to renew my parking, overpayment on site at the airport was my only option. Hence I was charged £35.00 for the extra day. I think this is outrageous. I could easily have paid online a more reasonable fee as soon as I knew my flight was delayed.”
“I had booked and paid for parking while we were in Canada and Alaska. I have used this service many times before and have always been delighted with it.
This time however, when we came to leave the airport, well within our booked an paid for timescale, the screen at the barrier told us we owed £50! We were able to sort this out after several attempts by the operator who we spoke to and fortunately we had our confirmation number to hand.
After a long haul flight, this is not what you need or expect.”
“The whole infrastructure and road layout of getting into and out of Edinburgh Airport car parking needs looking at. From the gridlock at Newbridge if you're arriving anytime between 7.30am and 9.30am to the log jam at the various roundabouts in the airport itself when you try to depart at busy times it is just awful. Booked the multi story this time so at least got a space this time round but the surface parking can be a free for all on occassion.”
“Surface Parking was indeed on the surface - but could not have been further away. More like an overflow after and overflow. Was only maybe a handful of places left and after booking so far in advance, I would not have expected to be in this position.”
“Took over an hour to get out of carpark. Had to phone & was told it was due to build up of traffic backing up to airport from an event at Ingliston. This was nonsense. It's due to a very poor layout.”
“20.05.18 Queue to get out of the car park. It took 30 mins to exit the car park. Two of the barriers was out of action which caused a large tailback. Should someone not been stationed by them collecting tickets with the barriers in the up position? Poor service.”
“When we arrived we went found in circles trying to find a space .Cars were parked wherever people could as they probably like us had flights to catch .We ended up parking alone side a fence.Then we had to walk as the bus was stuck due to people having to leave there car somewhere.We were ok but there were families with children.Not a great start to a holiday .So glad we weren't in rush”
“The price of parking at Edinburgh airport is very high. Even if booked in advance. I don't have an option to get there by public transport as I live in the countryside.”
“Lack of car parking spaces - you would think that you would be able to get something for which you pay! I had to drive around the car park 5 times and still could not find a space (just as well I had arrived early for my flight) and ended up parking in a space which was not a marked designated space. Thankfully on my return the car was not damaged or had not been clamped! Don't think I will be using this service again”
